Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,776 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 14th May 2025

3756

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers ordered for my Sisters Birthday were delivered to the wrong address. (miles away for no reason - address was correct on the order) When finally arrived 3 days late flowers were mostly dead and droopy ( having been out of water fir 4 days) Furious, disappointed, will never use again 😤😡🥲”

Helpful Report

Posted 3 years ago

Hello Rachael, Thank you for your review, we are sorry to hear the order was delivered to the incorrect address. We apologise for the disappointment, we would like to rectify this for you. If you could please provide me with your order number so I am able to locate your order and come back to you with the best resolution suitable for you. Warm regards Rosie

Posted 3 years ago

“We received plant from relatives for Easter Sunday. They would be very upset if they k new the extremely poor condition (mostly dead )they arrived in.We would therefore not wish to take the complaint any further but feel that Haute Florist would need to be aware how there goods are being sent to recipients.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear about the easter gift you received being in poor condition. we would like to look into this for you. If you could please email us at enquiries@hauteflorist.co.uk with a full birds-eye view picture of the bouquet. Once we have received them we can forward them to our Florist Manager and come back to you with the best resolution suitable to your case.

Posted 3 years ago

“Don’t use this company.! Pictures on website are TOTALLY different to what you get. 1/8th of the size Complained via email and never heard back”

Helpful Report

Posted 3 years ago

“Flowers wasn’t fresh, brown and looks old and sad, unfortunately.”

Helpful Report

Posted 3 years ago

“I ordered a hat box flower arrangement and what arrived was nothing like the picture, the Hat box didn't say Haute and there wasn't 25 pink roses as stated in the description just lots of twigs. I ordered the flowers through Haute website and paid £90 but on Prestige website the flowers were £10 cheaper but as i have ordered flowers from Haute before i thought i would get a better product but in fact Prestige sent the flowers anyway and they were very disappointing. After complaining and sending numerous emails i was told i would receive a £10 voucher to then being told i will get nothing and the customer service person called Paige at prestige was very rude! Will never buy any flowers from Haute or Presitge again!”

Helpful Report

Posted 3 years ago

“Very disappointed with the service from Haute Flowers. Delivered 4 days after they should have been delivered. Could not get through to them by phone, they did not answer any of the 3 emails I sent regarding this matter. Had to tweet them to get a reply. Seems there had been a glitch in their system, and they should have contacted me..but didn’t! Eventually delivered & compensated with a complimentary bunch, but will not use them again.”

Helpful Report

Posted 3 years ago

“I bought an all pink medium bouquet- picture online stated it was a medium bouquet. My sister in law received 1/8 of what the picture showed, the flowers were not all pink and just everything was completely wrong. I have emailed to complain and not heard a word back!! TERRIBLE AND A CON”

Helpful Report

Posted 3 years ago

“Poor customer service after complaining about the poor quality and substance of a recent delivery. Expected a replacement bunch of flowers to be sent to my mother but was offered a £10 voucher as I couldn’t provide photographic evidence. Unfortunately, my elderly mother does not use new technology! Then heard nothing back? Very disappointed but as discussed I will order from another company in future.”

Helpful Report

Posted 3 years ago

“Very disappointed with my order I ordered a Large beautiful flower paid £40 but the flower was worth £10 , just imagine if I order a small one 😩 also really different with the picture 💔”

Helpful Report

Posted 3 years ago

“Horrendous experience. AVOID. Delivery times are not accurate, please beware.”

Helpful Report

Posted 3 years ago

“Flowers arrived a day late the rose already dead the rest of the bouquet were lifeless and the recipient had to throw them out 2 days after they arrived. emailed Haute 3 times no reply won't be using you again guess I should have read the reviews first.”

Helpful Report

Posted 3 years ago

“I’ve purchased a few bouquets from Haute and always been really impressed although this time round so disappointed and having read recent reviews it suggests there’s been a change in the way this company is managed! I ordered flowers to be delivered on Mothers Day for them to not arrive! Throughout the day it was tracking to be delivered on time, right up until 8.00pm, they eventually arrived on Monday, so disappointing as the reason for arranging a delivery was due to not being able to see my Mum on the actual day. It took numerous emails through Instagram for someone to eventually reply who was extremely unhelpful offering £10 towards my next order, which is useless when you have no intention on using the company again. No explanation could be given on the reason for late delivery, when I requested the email address of the CEO I was informed such information couldn’t be shared, however within a few minutes of searching on the internet I was able to track down the email details of Simon Crowther, although don’t hold your breath on a response.The worst customer service ever experienced!”

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Posted 3 years ago

“Not sure where all the good reviews come from or maybe they delete the negative ones but I WOULD NOT recommend this company. Ordered Mothers Day flowers which were delivered and looked like they had been out of water for days. All cut at various lengths, some very short which looked odd & altogether a sad looking bunch. Have emailed twice and tried to call, no acknowledgment what so ever. I have seen others have had the same problem. Disgusting customer service. Avoid at all costs. Could have had nicer flowers from a high street store. Better online companies out there.”

Helpful Report

Posted 3 years ago

“Very disappointing.. the flowers were wilted and after a couple of days needed throwing away! I sent an email inc pics but received nothing but an auto reply saying they would respond, but after a week still no reply. These were for my inlaws 60th wedding anniversary.. really poor service all round. I recommend you give them a wide birth and go elsewhere.”

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Posted 3 years ago

“They only upload the pics from good reviews. If you upload pics when complaining they don’t show them.”

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Posted 3 years ago

“I would not use Haute Flowers again. My delivery did not arrive when expected and I had not reply from them to tell me why. Total lack of customer service. :-(”

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Posted 3 years ago

“We’ve just put our flowers in the bin as they aren’t lasting very long just days rather than weeks. For what you pay you’d expect them to last a bit longer. The Roses we got the last time didn’t even open so won’t be buying anything else again from Haute.”

Helpful Report

Posted 3 years ago

“my son ordered me flowers for mother's day they did not arrive till mo day this week and by today I'm having to throw half of them away as they either never flowered or they are dead I've had flowers from here before and they have been lovely but sorry not this time”

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Posted 3 years ago

“Please avoid this florist at all costs. I’ve never been more disappointed at a bouquet of flowers in my life. I paid extra for a large bunch and received about 3 flowers. Please do not waste your money. I’ve genuinely had far superior flowers from Tesco and Marks & Spencer. Absolute rip off here and the quality of flowers was appalling. I’ve included a photo of how they advertise a medium sized bouquet, and the laughable “large” bouquet I paid extra for.”

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Posted 3 years ago

“Awful service! Arrived late and were dead within 2 days. Could get a nicer bunch in Tesco for a fraction of the price. Customer service is also terrible and have not offered me any discount / money back. Do not purchase from here!!!”

Helpful Report

Posted 3 years ago

Haute Florist is rated 4.7 based on 29,776 reviews