Dreadful never use again and i have used before and recommended because the flowers were nice. However once again despite ordering over a week before they failed to deliver on the specified date. It is an anniversary of my friends husbands death. I knew she was going away on the next day. I emailed the day before to check everything on target. I got referred to a tracking link that didn't activate till they moved. Your companies decision to use Royal Mail may be cost effective but it is rubbish for flowers. Courier companies deliver right into the eveningRNM dont the flowers were not dispatched till 7pm on the 28th when delivery was to be 29th by Royal Mail. Same happened last year but I gave the benefit of doubt due to covid. I emailed customer service which was not helpful. When I said I would never use again she offered £10 Off my next order. I responded saying it was an insulting offer as I was not using again. She came back to say well I can only give you £15 off max. I was not looking for money off confidence in delivery is more important to me. I will go back to M&S or next who always managed to deliver on time. Very disappointed 😞