Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Ordered wht I thought would be beautiful flowers for my daughters 40th birthday. They arrived on correct date but were not fresh flowers. The whole bouquet was poor quality and the next day were virtually dead. This was not a cheap bouquet. Have asked for refund but they are not willing to listen. Please do not buy from them”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear the bouquet you had ordered for your daughter's 40th birthday was not able to be enjoyed on this occasion. I have located your order and can see that one of our customer service team members has arranged a resend as an apology. We are sorry for any upset caused. Warm regards Katie

Posted 3 years ago

“Poor service! Ordered flowers that were supposed to come next day, they were two days late. Order arrived and it was not as described. Very disappointed.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear there was a delay in your order being received. I have located your order and can see that one of our customer service team is looking into this further for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“poor customer service, poor refund policy, the flowers that came looked totally different from the picture”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear the bouquet you ordered was received with disappointment.I have located your order and can see that one of our customer service team and yourself have resolved the issue. We are sorry for any upset caused. Warm regards Tom

Posted 3 years ago

“Ordered Thursday, next day delivery, still not arrived, it’s Saturday evening. Telephoned, e-mailed and attempts to ‘chat, no response! Shocking, full refund requested! Sadly, will never use again.”

Helpful Report

Posted 3 years ago

Hello Gillian, Thank you for your review, we are sorry to hear there was a delay in your order being received. I have managed to locate your order and we can see that one of our customer support team members and yourself have resolved the issue. Warm regards Rosie

Posted 3 years ago

“I ordered flowers for Valentines Day for my wife and the day after they arrived they were dead. I have emailed Haute Florist numerous times since February and have got no response, no apology or compensation. I would never use this company again and would warn anyone reading this to avoid them like the plague. There is no phone number on their website so other than emailing them that is your only option and as they ignore your emails you have wasted your money on dreadful flowers.”

Helpful Report

Posted 3 years ago

Hello Mr Laurence Saffer, Thank you for your review, we are sorry for the inconvenience and upset caused. We would like to into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Do not use this company. The flowers are extortionate and the customer service is terrible. Firstly, they use a third party courier which they can’t do anything about if things go wrong. My flowers were not delivered as the address was ‘inaccessible’. I was sent emails but addressed as the recipient. What am I supposed to do about this?? They should notify the recipient as Amazon does. This is important in the hot weather as flowers perish. When I complained to customer services their attitude was unapologetic. They just couldn’t care less. First they asked me the destination address and didn’t bother to look it up on the order number I gave them. Then they say there was nothing they could do as it was third party courier. They did not address the email problem. And they did not answer when I asked them how to leave a negative review. Luckily it was delivered the next day but there is no safety netting in their process which is flawed. Particularly someone called Teyla.w was unapologetic. I will not be using this service again and I will suggest others don’t as when things go wrong, there is no mechanism on their side to notify the recipient and they are unwilling to change their system.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear this was your experience on this occasion. I have passed this on to our customer service team manager to look into it further for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Ordered in plenty of time for flowers to be delivered on the Saturday for my sister in laws birthday, They didn't arrive. Customer services are terrible they had said to wait to see if they are delivered on monday! But her birthday was Saturday so they aren't any use then. They offered me a £10 voucher for my next order! Do you really think I'll order from you again? So then they will offered me partial refund on the postage which was £4, you are joking right? I then asked for a a full refund and cancel the order reply came back to get a full refund I'd have to refuse the flowers on delivery. So not only do they think I never gave them anything for her birthday but now they want me to call her and tell her to refuse the flowers, I feel bad enough as it is. I've tried to change the delivery with royal mail to be sent back but it didn't give me the option”

Helpful Report

Posted 3 years ago

Hello Darren, Thank you for your review, we are sorry to hear this was your experience on this occasion. I would love to help resolve this for you. Please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 3 years ago

“Ordered in plenty of time for flowers to be delivered on the Saturday for my sister in laws birthday, They didn't arrive. Customer services are terrible they had said to wait to see if they are delivered on monday! But her birthday was Saturday so they aren't any use then. They offered me a £10 voucher for my next order! Do you really think I'll order from you again? So then they will offered me partial refund on the postage which was £4, you are joking right? I then asked for a a full refund and cancel the order reply came back to get a full refund I'd have to refuse the flowers on delivery. So not only do they think I never gave them anything for her birthday but now they want me to call her and tell her to refuse the flowers, I feel bad enough as it is. I've tried to change the delivery with royal mail to be sent back but it didn't give me the option”

Helpful Report

Posted 3 years ago

Hello Darren, Thank you for your review, we are sorry to hear this was your experience on this occasion. I would love to help resolve this for you. Please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 3 years ago

“Do not use this company. I sent flowers but the courier they use, Royal Mail, keep sending me emails addressed to me as the recipient and NOT the sender. So the address is ‘inaccessible’ which is nothing I can do anything about. They should’ve supplied Royal Mail with the recipient’s address so the recipient can do something about this! I find this quite puzzling since I’ve been able to send chocolates to the same address. As flowers are perishable in this hot weather, repeated attempts at delivery could mean a deterioration in product. Also, the flowers are extortionate so you’d accept a better service. Customer service actually asked me the recipient’s address despite me giving them the order number. And the attitude of the customer service agents are they couldn’t bother to read my emails, sending me the Royal Mail tracking number which I already had as otherwise I wouldn’t know it hadn’t been delivered. And then they palmed it off on the courier saying it was third party and they couldn’t do anything about it, not caring that these are flowers and freshness is time dependent rather than an item that’s not perishable. Not value for money or ‘haute’ service. Rest assured, as a first time user I will not be using them again and will be deleting their very difficult to use app (better to use the internet version than their app)”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear this was your experience with us on this occasion. I have located your order and can see that our customer service team and dispatch manager are looking further into this for you and helping resolve this. We apologise for any inconvenience and upset caused. Warm regards Katie

Posted 3 years ago

“These Haute flowers were the worse that I have ever been sent. They were either broken, brown or drooping. I contacted their customer service department who simply did not appear bothered. They offered me a £10 voucher which I declined. I simply wanted them to know how poor the flowers were. I would NOT recommend.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order was damaged in transit. I would like to look into this for you and try to help resolve this. Please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 3 years ago

“Disappointed. Ordered flowers, Prosecco and chocolates. Only flowers arrived for my friend’s significant birthday. Emailed Haute but no automatic response acknowledging they have received it.”

Helpful Report

Posted 3 years ago

Hello Cristina, Thank you for your review, we are disheartened to hear half of the order you had arranged for delivery was missing. I have located your order and can see that our customer service was able to resolve this for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“My flowers have still not been delivered 2 days later and I have emailed customer services, no response.”

Helpful Report

Posted 3 years ago

Hello Samantha, Thank you for your review, we are sorry to hear your order was delayed in arrival. I have located your order and we can see that one of our customer support team members and yourself have resolved the issue. Warm regards Katie

Posted 3 years ago

“I Have repeatedly tried to contact this company about flowers I had delivered that were very bad quality. I would recommend no one every orders from them”

Helpful Report

Posted 3 years ago

Hello Kim, Thank you for your review, we apologise for the disappointment in the bouquet you received. I have located your order and can see that one of our customer service team is looking into this further for you. We apologise for any upset caused. Warm regards Katie

Posted 3 years ago

“You’ve failed to delivery flowers for my wife on our anniversary - I expect a full refund to my card immediately - see attached, tracking with what seems to be a picture of proof of delivery in a warehouse, and also supposedly in Mansfield, Nottingham rather than Basingstoke Please have the decency to ring me and also confirm the refund has taken place”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear the bouquet you ordered for your wife on your anniversary has not been delivered. I have located your order and can see that one of our customer support team members and yourself have resolved the issue. Warm regards Tom

Posted 3 years ago

“Paid for next day delivery on Wednesday to ensure the flowers were with my daughter on her birthday at work Friday. 6pm Friday they were still 39 miles away & were delivered a further day later (Saturday) when my daughters birthday has passed & she wasn’t at the work address I had did the delivery. Disaster & no one has responded on any social media or email I have sent. Very disappointed & what a waste of £70 to be ignored .. zero customer service… will not be using again”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order of birthday flowers was delayed in arrival. I have located your order and can see that one of the customer service team is looking into this further for you. We are sorry for any upset caused. Warm regards Katie

Posted 3 years ago

“My husband sent me flowers for our anniversary. They came late no water and had to be thrown out the next day. I have tried repeatedly to contact this company. Very poor customer service. Can some ome please get in touch asap. Order number HF 216078”

Helpful Report

Posted 3 years ago

Hello Kim, Thank you for your review, we are sorry to hear this was your experience with us on this occasion. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“My husband sent me flowers for our anniversary. They arrived late with no water. Had to be thrown out next day. Very disappointing. I Have tired to get in touch by email and live chat. No reply. Very poor customer service”

Helpful Report

Posted 3 years ago

Hello Kim, Thank you for your review, we are sorry to hear the anniversary flowers your husband bought you were not able to be enjoyed on this occasion. We would like to investigate this for you, If you could please provide me with your order number so I am able to locate your order and come back to you with the best resolution suitable for you. Warm regards Rosie

Posted 3 years ago

“I used this company because they stated next delivery. The Birthday flowers I ordered arrived 4 days late. They were spoilt as well as a special day. I was advised later to read their terms and conditions and was offered a voucher. A 10 pound voucher on a 65 pound order does not cut it ! Very disappointed.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear there was a delay in your order being received and missed the special birthday occasion. We would like to look into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Not even worthy of 1 star. Total scam. Flowers & chocs paid by me to send to a friend & they were never received. I had no notification to even show when they were being delivered and I have tried several times to contact the company without any response ! Never use them !”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear the flowers and chocolates you had ordered for your friend were not delivered on this occasion. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“My husband sent me flowers for our wedding anniversary. Very disappointed. They arrived late with no water. Had to through them out the next day. Have tried to contact Haute Flowers waiting on a reply for a week. 😞”

Helpful Report

Posted 3 years ago

Hello Kim, Thank you for your review, we are sorry to hear the bouquet your husband ordered for your anniversary wasn't able to be enjoyed on this occasion. We would like to investigate this for you, If you could please provide me with your order number so I am able to locate your order and come back to you with the best resolution suitable for you. Warm regards Rosie

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews