Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Awful. I ordered on the 23rd for delivery on the 28th. The day came and went with no delivery. There’s no number to call so you’re at the mercy of waiting for them to answer emails. It was 48hours before I got a response by which time my friend who’s birthday i had been trying to send flowers for was no longer her at the address. It’s now been 8 days since I ordered, and 3 since they were supposed to arrive. 7 day delivery is a lie, the customer service is awful. I wouldn’t use again and would advise anyone to look elsewhere when buying flowers.”

Helpful Report

Posted 2 years ago

Hello Sam, Thank you for your review, we are sorry to hear there was a delay in your order being received. I have located your order and can see that one of our customer services team is looking into this further for you. we are sorry for any inconvenience caused. Warm regards Katie

Posted 2 years ago

“Twice they delivered 2/3 days after delivery date requested, Saturday, day before Mothers Day...didn't arrive til the following Tuesday.. First time they tried to tell me it was because address was in Scotland so takes longer....the address was in NE England. Gave me 10GBP off next order. Second time delivery date was 8th May they weren't despatched until 8th May, arriving May 10th. Epic fail. Despite giving order # no reason and no apology. Terrible customer service. Plus flowers didn't look like picture advertised due to missing items as described on website. won't be ordering again. Unreliable.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear your orders were delayed in arrival. we apologise the order has missing items. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Tom

Posted 2 years ago

“Absolutely shocking large bouquet of Peonies arrived 23rd pm for a surprise gift for my sisters birthday , 10 stems for £38 only 3 in bud rest fully opened , the other 2 pics are after 48 hours in a cool room , no response from customer service ! Shocking won’t be using again or recommending !”

Helpful Report

Posted 2 years ago

Hello Jackie, Thank you for your review, we are sorry to hear the bouquet you had ordered for your sister's birthday wasn't enjoyed on this occasion. I have located your order and can see that our customer service team is helping resolve this for you. we apologise for any upset caused. Warm regards Katie

Posted 2 years ago

“Do not recommend at all. The website is misleading. They do NOT use a courier service and there is NO guarantee your flowers will arrive the next day. My order (to Bristol) was meant to arrive by 3pm on Tuesday and eventually arrived at 5pm on Wednesday. somewhat the worse for wear after being in transit since the Monday. The customer service is hopeless as you cannot speak to anyone, they barely apologise and the offer of a £10 voucher is insulting as why on earth would I want to use the company EVER again? If offering next day delivery as a marketing ploy all over the website, they should offer a full refund for any delays.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear your order was delayed in arrival. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Purchased flowers for a relative whose husband had passed away from Australia. The flowers I thought I ordered to be delivered were the Graceful Beauty, bouquet but what was delivered was. fraudulently advertised. Without a doubt nothing more than a Luxury scam. Unfortunately most people don’t see what the send to people cause they are of the believe it is either identical to the picture or similar not the rubbish that was delivered to my relative. The company only have a three day policy to look into issues but when you are over the other side of the world and your family in the UK are grieving and flower arrangements are not disgusted, the people ordering them are confident in their purchase in what they chose from the pictures and then you find out the real truth some days later and the company hide behind their policy and can’t do anything about it. Disgusting, disappointing and not worth a penny”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear the order you had placed with Haute florist didn't live up to our high expectations we would of like to hear. We apologise for the disapiitment. I would like to rectify this for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“The experience was non-existent as orderwasnot received.”

Helpful Report

Posted 2 years ago

Hello Janet, Thank you for your review, we are sorry to hear your order hasn't been received. We would like to look into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Very bad experience. Not to be repeated. Flowers were in transit for 3 days and then delivered in a poor state one day late.”

Helpful Report

Posted 2 years ago

Hello Marie, Thank you for your review, we are sorry to hear your order was delayed in the arrival which resulted in the bouquet arriving wilted. I have located your order and can see that one of our customer service team is looking into this further for you as an apology. We are sorry for any inconvenience caused. Warm regards Katie

Posted 2 years ago

“Nice flowers but do NOT assume your flowers will be delivered on the date of your choice .They really let me down and no apology-just an acknowledgment that they didn’t deliver on time!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear your order wasn't delivered on the requested delivery date. I have located your order and can see that one of our customer service team is looking into this further for you. Warm regards Katie

Posted 2 years ago

“The worst customer service I have ever had.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear our customer service team was unable to help on this occasion. We apologise for any inconvenience or upset caused. Warm regards Katie

Posted 2 years ago

“After searching for recommendations from flower delivery in Northern Ireland for a special occasion, this company appeared. Flowers ordered specifically for today and of course have not arrived. When I've emailed the response is that, hidden in their terms and conditions,deliverys to NI and Scotland take an extra day. Still searching for the T&Cs and only coming across the same mesage "Order before 10pm and have one of our fresh, artisan bouquets delivered ANYWHERE IN THE UK, on time and beautifully packaged......not true though is it!”

Helpful Report

Posted 2 years ago

Hello Cherilyn, Thank you for your review, we are sorry you were disappointed with our services on this occasion. we would like to rectify this for you. I have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“not very impressed,as they were a birthday surprise and looked more like flowers wrapped for a funeral in black!!! asked for pink flowers and sent white not very happy considering the cost,would definitely not recommend your services to anybody”

Helpful Report

Posted 3 years ago

Hello Mr Newman, Thank you for your review, we are sorry to hear the incorrect coloured bouquet was delivered. I have located your order and can see that one of our customer service team members has arranged a resend of the bouquet as an apology. We are sorry for any inconvenience and upset caused. Warm regards Katie

Posted 2 years ago

“These were due to be delivered yesterday on a next day delivery service, they have not been received again today so they may be delivered either tomorrow or later which means they are at least 2 days late and as they are flowers will probably be dead by then. Wont be using this company again unfortunately.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order has been delayed in arrival. We would like to look into this further for you with our dispatch manager. I have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“I received a surprise bouquet from a dear friend. it arrived beautifully packaged and consisted of a good quantity of flowers - predominently roses and carnations. Sadly the flowers were far from fresh as on unpacking, removing guard petals and trimming as directed one rose shed all of it's petals just on picking it up! The remaining roses never fully opened but simply drooped, started to discolour and lost their petals within seven days of arrival and the carnations didn't fare much better. I received another bouquet on the same day from another supplier and they highlighted even more so how poor the flowers in the Haute bouquet was. I was so dissapointed for my friend that I contacted Haute directly and sent pictures to prove. It took a long time to get it sorted but they did eventually agree to replace the bouquet. The second bouquet certainly didn't have as many stems of roses in but on arrival looked lovely and so much fresher than the first. Again I followed the care instructions and was pleased to see that the roses opened fully this time but unbelievably I was soon left with only stalks as the whole heads came away from their stems in less than a week. Strangely the rose head centres were wet and discoloured as if they had rotted from the center which is something that I have never seen before. I most certainly won't be recommending or purchasing from Haute in the future”

Helpful Report

Posted 3 years ago

“Ordered flowers on Friday for delivery for a 50th birthday on Monday. Arrived Tuesday. Complained and response simply that postage can be delayed. No apology. Not acceptable. Definitely won't use again.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order was delayed on arrival. we apologise for any inconvenience and upset caused on this occasion. Warm regards Katie

Posted 2 years ago

“If I could give no stars I would. I ordered flowers 2 days before needing them delivered. I've had no confirmation of dispatch yet I received a message from royal mail to say they had received them on 9th may. Today, 10th may they should have been delivered but royal mail has now passed them on to the local delivery driver. If they are delivered tomorrow, one day late, the flowers will have been sitting around for 3 days and I cannot imagine the state they will be in. Trying to find out the position has been a nightmare. It seems the person on the chat line could not find the order at all despite being given all the details. Shocking. I most definitely will not be buying flowers from this firm again”

Helpful Report

Posted 3 years ago

Hello Marie, Thank you for your review, we are sorry to hear your order was delayed on arrival. We would like to look into this further for you with our dispatch managed. I have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“I ordered flowers, chocolates and a card. I only received my flowers. Once I contacted them to ask for a refund they told me there was an issue due to adverse weather conditions. They delivered my flowers - It’s not even raining outside so adverse weather caused them to forget my chocolates? I’m never ordering from these jokers again. I’ll stick with Bloom & Wild.”

Helpful Report

Posted 3 years ago

Hello Zoe, Thank you for your review, we are sorry to hear about the chocolates you had ordered were missing from your order. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“3 days on after my delivery was suppose to arrive still not been delivered . Several emails later asking for refund still not got it either . Don’t seem to be able to actually speak to anyone . Shocking customer service”

Helpful Report

Posted 3 years ago

Hello Denise, Thank you for your review, we are sorry to hear your order was not delivered on your selected delivery date chosen. We would like to into this further for you with our dispatch manager. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Received the flowers wrapped in black paper with a black ribbon with the company name in white letters. The receiver was very offended because the bouquet looked like a funeral bouquet even though I bought it for a birthday with a personalized birthday message. This fact was not stated anywhere throughout the ordering process. The price is good but I would avoid this company at all costs. I'm glad that others may have had a good experience with Haute Florist. However, this wasn't the case in this instance.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we appreciate your feedback and I have passed this onto our florist manager to look into. we value our customer feedback and we are sorry for any upset caused. we hope your recipient had a lovely birthday. Warm regards Katie

Posted 3 years ago

“Ordered flowers days in advance for a birthday, didn’t arrive! Customer service said phone Royal Mail , don’t say that on the home page”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order was not delivered on the day you had chosen. This is very disappointing to hear. I have managed to locate your order and we can see they one of our customer support team members and yourself has resolved the issue. Warm regards Tom

Posted 3 years ago

“Really disappointed as no one has bothered contacting me regarding my flowers I bought they were awful nothing like I had ordered. After 8 days no response from customer service. I have ordered from here before and the flowers were stunning.”

Helpful Report

Posted 3 years ago

Hello Dilsha, Thank you for your review, we are sorry for the delay in contact with customer service regarding your order. I have managed to locate your order and can see customer service has been in contact today and we hope they are able to resolve the issue caused. Warm regards Katie

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews