Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,988 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,988 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 24th July 2025

Anonymous

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered 24 roses for my wife for our anniversary and received within the bouquet 21 roses and three stems. Bitterly disappointed with the bouquet and poor customer service when my wife called and complained. I read a review that this company were not the cheapest but were the best quality so that is why I chose them-never again.”

Helpful Report

Posted 3 years ago

Hello David, Thank you for your review, I am sorry to hear the incorrect size bouquet was delivered to your wife on your anniversary. I have located your order and can see that one of our customer service team is looking to help resolve this for you. we are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Really disappointed and disgusted by this company their website very unclear spent a lot of money on flowers and now I have to pay out all over again so do not recommend”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear our website was unclear for you. This I very disappointing to hear and we would like to rectify this for you. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards

Posted 3 years ago

“Wouldn’t order from here again, flowers were half dead and looked nothing like the picture”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear this was your experience with the bouquet you had received. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“I thought I’d send some different flowers to my friend, who has been ill recently. They were delivered to the wrong house and the surprise was ruined. I was asked if I’d like a second bouquet sent to my friend. I agreed, and thankfully the arrived at the correct address, after continued interaction with one member of staff, who, I add was amazingly helpful. But I will never order from this supplier again.”

Helpful Report

Posted 3 years ago

Hello Susan, Thank you for your review, we are sorry to hear the bouquet you ordered was delivered to the incorrect address on this occasion. we are grateful to hear our customer service team was able to help resolve this and we hope the second bouquet will be enjoyed! We apologise for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Flowers were not even dispatched”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear this was your experience with us on this occasion. I have located your order and we can see that one of our customer support team members and yourself have resolved the issue. We are sorry for any upset caused Warm regards Rosie

Posted 3 years ago

“I had used Haute successfully on several previous occasions, but for my most recent order, the courier used was Royal Mail. Mystifyingly, when the recipient was not home, Royal Mail ignored my request to leave the flowers with a neighbour and instead saw fit to keep the flowers overnight before attempting delivery the following day. Unsurprisingly, the flowers suffered and arrived in a sorry state. More disappointing still is that I reported this to Customer Services and nearly two weeks later, have still not received a reply.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear our courier service has let us down on this occasion. I have located your order and can see that our customer service team and dispatch manager are looking into this further for you. we are sorry for any inconvenience caused. Warm regards Rosie

Posted 3 years ago

“I requested for the flowers to be delivered on a particular day, they arrived a day late. This caused me considerable stress & inconvenience. Not impressed… Please do not send me a voucher as compensation as I will not be using you again. Disappointed!😡”

Helpful Report

Posted 3 years ago

Hello Robert, Thank you for your review, we are sorry to hear your order was delayed in arrival. I have located your order and I have personally emailed you to look into this further and come back to you with the best resolution suitable for you. Warm regards Katie

Posted 3 years ago

“Awful. I ordered on the 23rd for delivery on the 28th. The day came and went with no delivery. There’s no number to call so you’re at the mercy of waiting for them to answer emails. It was 48hours before I got a response by which time my friend who’s birthday i had been trying to send flowers for was no longer her at the address. It’s now been 8 days since I ordered, and 3 since they were supposed to arrive. 7 day delivery is a lie, the customer service is awful. I wouldn’t use again and would advise anyone to look elsewhere when buying flowers.”

Helpful Report

Posted 3 years ago

Hello Sam, Thank you for your review, we are sorry to hear there was a delay in your order being received. I have located your order and can see that one of our customer services team is looking into this further for you. we are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Twice they delivered 2/3 days after delivery date requested, Saturday, day before Mothers Day...didn't arrive til the following Tuesday.. First time they tried to tell me it was because address was in Scotland so takes longer....the address was in NE England. Gave me 10GBP off next order. Second time delivery date was 8th May they weren't despatched until 8th May, arriving May 10th. Epic fail. Despite giving order # no reason and no apology. Terrible customer service. Plus flowers didn't look like picture advertised due to missing items as described on website. won't be ordering again. Unreliable.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your orders were delayed in arrival. we apologise the order has missing items. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Tom

Posted 3 years ago

“Absolutely shocking large bouquet of Peonies arrived 23rd pm for a surprise gift for my sisters birthday , 10 stems for £38 only 3 in bud rest fully opened , the other 2 pics are after 48 hours in a cool room , no response from customer service ! Shocking won’t be using again or recommending !”

Helpful Report

Posted 3 years ago

Hello Jackie, Thank you for your review, we are sorry to hear the bouquet you had ordered for your sister's birthday wasn't enjoyed on this occasion. I have located your order and can see that our customer service team is helping resolve this for you. we apologise for any upset caused. Warm regards Katie

Posted 3 years ago

“Do not recommend at all. The website is misleading. They do NOT use a courier service and there is NO guarantee your flowers will arrive the next day. My order (to Bristol) was meant to arrive by 3pm on Tuesday and eventually arrived at 5pm on Wednesday. somewhat the worse for wear after being in transit since the Monday. The customer service is hopeless as you cannot speak to anyone, they barely apologise and the offer of a £10 voucher is insulting as why on earth would I want to use the company EVER again? If offering next day delivery as a marketing ploy all over the website, they should offer a full refund for any delays.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order was delayed in arrival. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Purchased flowers for a relative whose husband had passed away from Australia. The flowers I thought I ordered to be delivered were the Graceful Beauty, bouquet but what was delivered was. fraudulently advertised. Without a doubt nothing more than a Luxury scam. Unfortunately most people don’t see what the send to people cause they are of the believe it is either identical to the picture or similar not the rubbish that was delivered to my relative. The company only have a three day policy to look into issues but when you are over the other side of the world and your family in the UK are grieving and flower arrangements are not disgusted, the people ordering them are confident in their purchase in what they chose from the pictures and then you find out the real truth some days later and the company hide behind their policy and can’t do anything about it. Disgusting, disappointing and not worth a penny”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear the order you had placed with Haute florist didn't live up to our high expectations we would of like to hear. We apologise for the disapiitment. I would like to rectify this for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“The experience was non-existent as orderwasnot received.”

Helpful Report

Posted 3 years ago

Hello Janet, Thank you for your review, we are sorry to hear your order hasn't been received. We would like to look into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Very bad experience. Not to be repeated. Flowers were in transit for 3 days and then delivered in a poor state one day late.”

Helpful Report

Posted 3 years ago

Hello Marie, Thank you for your review, we are sorry to hear your order was delayed in the arrival which resulted in the bouquet arriving wilted. I have located your order and can see that one of our customer service team is looking into this further for you as an apology. We are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Nice flowers but do NOT assume your flowers will be delivered on the date of your choice .They really let me down and no apology-just an acknowledgment that they didn’t deliver on time!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order wasn't delivered on the requested delivery date. I have located your order and can see that one of our customer service team is looking into this further for you. Warm regards Katie

Posted 3 years ago

“The worst customer service I have ever had.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear our customer service team was unable to help on this occasion. We apologise for any inconvenience or upset caused. Warm regards Katie

Posted 3 years ago

“After searching for recommendations from flower delivery in Northern Ireland for a special occasion, this company appeared. Flowers ordered specifically for today and of course have not arrived. When I've emailed the response is that, hidden in their terms and conditions,deliverys to NI and Scotland take an extra day. Still searching for the T&Cs and only coming across the same mesage "Order before 10pm and have one of our fresh, artisan bouquets delivered ANYWHERE IN THE UK, on time and beautifully packaged......not true though is it!”

Helpful Report

Posted 3 years ago

Hello Cherilyn, Thank you for your review, we are sorry you were disappointed with our services on this occasion. we would like to rectify this for you. I have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“not very impressed,as they were a birthday surprise and looked more like flowers wrapped for a funeral in black!!! asked for pink flowers and sent white not very happy considering the cost,would definitely not recommend your services to anybody”

Helpful Report

Posted 3 years ago

Hello Mr Newman, Thank you for your review, we are sorry to hear the incorrect coloured bouquet was delivered. I have located your order and can see that one of our customer service team members has arranged a resend of the bouquet as an apology. We are sorry for any inconvenience and upset caused. Warm regards Katie

Posted 3 years ago

“These were due to be delivered yesterday on a next day delivery service, they have not been received again today so they may be delivered either tomorrow or later which means they are at least 2 days late and as they are flowers will probably be dead by then. Wont be using this company again unfortunately.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order has been delayed in arrival. We would like to look into this further for you with our dispatch manager. I have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“I received a surprise bouquet from a dear friend. it arrived beautifully packaged and consisted of a good quantity of flowers - predominently roses and carnations. Sadly the flowers were far from fresh as on unpacking, removing guard petals and trimming as directed one rose shed all of it's petals just on picking it up! The remaining roses never fully opened but simply drooped, started to discolour and lost their petals within seven days of arrival and the carnations didn't fare much better. I received another bouquet on the same day from another supplier and they highlighted even more so how poor the flowers in the Haute bouquet was. I was so dissapointed for my friend that I contacted Haute directly and sent pictures to prove. It took a long time to get it sorted but they did eventually agree to replace the bouquet. The second bouquet certainly didn't have as many stems of roses in but on arrival looked lovely and so much fresher than the first. Again I followed the care instructions and was pleased to see that the roses opened fully this time but unbelievably I was soon left with only stalks as the whole heads came away from their stems in less than a week. Strangely the rose head centres were wet and discoloured as if they had rotted from the center which is something that I have never seen before. I most certainly won't be recommending or purchasing from Haute in the future”

Helpful Report

Posted 3 years ago

Haute Florist is rated 4.7 based on 29,988 reviews