Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd, Colpmans Farm, Islip, Kettering, Kettering, North Northamptonshire
Rating: 4.65

4.7 Rating 3,718 Reviews

92 %

of reviewers recommend Turfonline

4.7

Based on 3,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd,
Colpmans Farm, Islip, Kettering,
Kettering
North Northamptonshire
NN14 3LT

Turfonline 5 star review on 19th February 2026

J Simmons

Turfonline 5 star review on 26th October 2025

S Cumberledge

Turfonline 5 star review on 19th September 2025

K Watts

768

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jubilee turf is stunning and rooted well. Very happy with it. Only received 1 of the 2 turf laying boards. No reply to email. 5 star turf, poor service.”

Helpful Report

Posted 7 years ago

Hi Adrian. Thank you for your review of Turf Online. We are sorry that you only received one laying board. We did reply to your email and issued a full refund for the laying boards. I am happy to forward this on to you if you do not have it? Your refund was made to the original payment method but may take a few days to show in your account.

Posted 7 years ago

“Always a good service with speedy delivery. However I have to question the high delivery charges for small items such as the sedum feed I could only find on your site. Glad to see you use of reusable plastics though.”

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Posted 7 years ago

“Turf and topsoil arrived as ordered and has taken to the ground very well for the most part. However, there were a few rolls which were cut a little thin and the grass in these patches has not rooted and dried up. We also had to remove some weeds from the turf before it was laid and some we must have missed have taken root which was a shame after months of preparation work to prepare the soil ground and remove weeds.”

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Posted 7 years ago

“This was my second order from turfonline, the first order was excellent, but this order wasn't as good, half of the turf fell apart or tore on handling, slowing the job down. will try again as hopefully this was a one off poor batch”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear that you were not happy with this order, if you would like to discuss this please give us a call or let us know when you place your next order and we can discuss this with you. We would be happy to add on a free tub of fertiliser for your next order. Thank you.

Posted 7 years ago

“Turf was wonderful, delivery driver was unhelpful and rude”

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Posted 7 years ago

“The website is very people friendly but would not allow me to pay for my chosen product, resulting in a telephone call to place my order. Your lady who answered my call was efficient and polite and solved my problem.”

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Posted 7 years ago

“The soil was good but the pallet was defective ( broken) and so the bag fell onto the road and spilled half of its contents as it was being lifted off the lorry. Donal Dowds”

Helpful Report

Posted 7 years ago

“Overall, I'm satisfied, but there is room for improvement. The ordering process was helpful and efficient, ensuring that my delivery was for the correct day and allowing me to postpone after unforeseen problems in preparation. The delivery wasn't perfect; in fact, a little odd. The first I knew was to discover the driver half way up our path in his 3-wheeled forklift truck, having parked his wagon some 300 yards farther down the road, for reasons best know to himself. He then didn't ask where I wanted the delivery (not where he put it) and when he placed the second pallet damaged our paving stones by pushing the first pallet further up the drive. When it came to laying, the topsoil was slightly odd, with layers of unmixed sand, but it was okay. The turf itself, though, was only just about adequate. I'm not quite sure how anyone could determine if they had received the quality paid for, but this seemed nothing special, though I'd paid for the 'Jubilee' which is supposed to be a better standard. It also had curious patches of clay visible on the underside, which meant the finish feels decidedly 'lumpy' as the clay is far less compressible. More importantly, I think their turf cutter needs resetting, as the turfs were thicker on one side than the other (this was only slight, so wasn't too problematic). The most worrying aspect of all, though, relates to the quantity delivered. I had determined through a laser measure and computer drawing that I needed just about 50sq metres, but had ordered 60sq metres to be on the safe side. I was left with two rolls (one of which was very thin, scraggy, and uneven towards the end) and perhaps 1sq metre of offcuts. Something does not add up!”

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Posted 7 years ago

“Hi, 1/3-1/2 of the turfs showed damage from the heat. Now they are yellow/dying...”

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Posted 7 years ago

“Was guided to the Turfonline website from a different website to buy sedum roof fertilizer. The product was different with no explanation so to was confusing. After making the order the confirmation details had a lot of information about lawn fertilizer. At first I thought I had ordered the wrong product. Again, very confusing.”

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Posted 8 years ago

“The website is easy and convenient to use , although there seems to be a long term issue with dates of delivery not being confirmed correctly. The communication from the company is good. The quality of the turf so far ( i've ordered 2 seperate times ) hasn't been great unfortunately. The first lot of turf was ridiculously thin and crumbled in my hands. Of the second order of turf (last week), 20% of it has just died. Not too impressed so far.”

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Posted 8 years ago

“Would have given more stars but their customer service/information was not good. I phoned for information when prepping a summer house for a green roof for a client. I was told that the 'meadow roof' was fitted just like the sedum roof kits that I have used before. When I phoned again to order the meadow roof and pressed them for more info I was told that the meadow roof needed 100mm of topsoil substrate. This is completely different from the sedum which needs no extra substrate. The upshot of this was that my client had to have the sedum roof instead as it was too late to make allowance for the soil and I was left hundreds of pounds out of pocket. Customer service were not very helpful.”

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Posted 8 years ago

“Not impress with the turf. Some of the rolls were damage by the forklift and the rolls were not consistent in the thinkness. I only ordered 19 m2 so was disappointed that they could not have made an effort to give me 19 decent rolls of turf.”

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Posted 8 years ago

“most of the turfs were good but some look dead”

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Posted 8 years ago

“The delivery was great and arrived exactly on time. I was however a little dissapointed with the turf supplied. I would say around 75% of the turf was in great condition, however 25% of the turf seemed to have black marks that looked like mould or rotting grass or tears and holes... I continued to lay these pieces as i needed them to cover the back garden and thought that the scars would turn green and grow as usual once it was laid. This however does not seem to be the case as it is now turning a white colour and basically just soil. I am really happy with the service, but given a second chance I would report the "scarred" turf as soon as i discovered it or source my turf elsewhere. I took some pictures to show the turf and tried to highlight the scarred areas that are now dead.”

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Posted 8 years ago

“Mostly good quality, I had a few very damaged rolls which wasn't able to used.”

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Posted 8 years ago

“Turf arrived early but once layed I had seen quiet a few bold patches that I wasn’t expecting. Hopefully the grass will recover”

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Posted 8 years ago

“Quality of turf very good. The only problem was that the turf turned up two days early. Luckily we could divert staff to lay. A real inconvenience... Turfline acknowledge that there is a “possible” problem with the online system. Be aware and check following ordering!”

Helpful Report

Posted 8 years ago

“having recently purchased 44 rolls of turf for my garden project I was very pleased with the quality and ease of your website. Making the ordering process very easy and straightforward. It was also very handy to use your online calculator tool, which let me select the correct number of rolls for my project. However, this didn't go according to plan... On the day of delivery, the driver was very rude. He complained that my driveway was awkward to access. I've received many deliveries by large lorry before with no issues. My neighbours were very annoyed because he threatened to drive over their grass. Again, unnecessary because my driveway is very accessible. He also said it would be impossible to place the pallet as far back as possible and out of the way of my car so I could park easily. Again I said it was possible to reverse back very far, but he insisted on dropping the rolls halfway onto my driveway, meaning I could not park my car behind, and I have a very large driveway that can easily fit two cars parked behind each other. I had to park on the road because there was no room now. So not very impressed with his attitude and customer service. I lay the turf the very next day (Saturday), after lifting the old grass off and preparing the ground surface. I was very surprised after finishing off the large circle that I was left with about 27 rolls of turf still (from 44). Obviously, the smaller circle would not require that many rolls to cover it. At the end of the day, I had finished laying all rolls of turf required and was left with 20 rolls. I basically used 24 rolls from the 44 quoted. How could this have been so inaccurate? I have been directly in touch with you by email because I'm very unhappy about this waste of turf and waste of money and I would like to be compensated for my loss. Lastly, I was unhappy with a few rolls which had dead patches of grass on it. I really hope these recover.”

Helpful Report

Posted 8 years ago

Hi Dylan, Sorry to hear that you had issues with your delivery. There's no excuse for a driver to be rude, and I will make contact with the delivery company about this. I have emailed you as regards the calculation problem you had. I have verified that there is no issue with the calculator on the website and have sent you a diagram with the error that was made as regards the measurements you took. If you need any more clarification, please get back in touch.

Posted 8 years ago

“turf arrived on time. it was fresh and easy to lay”

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Posted 8 years ago

Turfonline is rated 4.7 based on 3,718 reviews