Overall, I'm satisfied, but there is room for improvement. The ordering process was helpful and efficient, ensuring that my delivery was for the correct day and allowing me to postpone after unforeseen problems in preparation. The delivery wasn't perfect; in fact, a little odd. The first I knew was to discover the driver half way up our path in his 3-wheeled forklift truck, having parked his wagon some 300 yards farther down the road, for reasons best know to himself. He then didn't ask where I wanted the delivery (not where he put it) and when he placed the second pallet damaged our paving stones by pushing the first pallet further up the drive. When it came to laying, the topsoil was slightly odd, with layers of unmixed sand, but it was okay. The turf itself, though, was only just about adequate. I'm not quite sure how anyone could determine if they had received the quality paid for, but this seemed nothing special, though I'd paid for the 'Jubilee' which is supposed to be a better standard. It also had curious patches of clay visible on the underside, which meant the finish feels decidedly 'lumpy' as the clay is far less compressible. More importantly, I think their turf cutter needs resetting, as the turfs were thicker on one side than the other (this was only slight, so wasn't too problematic). The most worrying aspect of all, though, relates to the quantity delivered. I had determined through a laser measure and computer drawing that I needed just about 50sq metres, but had ordered 60sq metres to be on the safe side. I was left with two rolls (one of which was very thin, scraggy, and uneven towards the end) and perhaps 1sq metre of offcuts. Something does not add up!