Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.63

4.6 Rating 3,259 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,259 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 29th April 2024

A Bagley

Turfonline 5 star review on 23rd April 2024

L Shepherd

Turfonline 5 star review on 22nd April 2024

M Adamovici

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Good turf but had some issues with delivery (tried to rearrange) and sent you a question I did not get a response to”

Helpful Report

Posted 1 week ago

“Excellent turf quality, no issues with the produce but the delivery of 2 pallets was left on the road. I understand its kerbside delivery but this shouldn’t be in the road, it was unsafe and when asked the delivery driver to put it on the path as a minimum, he said this wasn’t possible. This meant I had to immediately drive home from work to help my pregnant wife move the turf off the road as it was a safety hazard for cars coming round the corner.”

Helpful Report

Posted 2 weeks ago

“Good Turf but Leatherjackets Found. The turf was delivered and was impressed, there were a few which were torn and a little ripped but not an issue, its turf at the end of the day and would be fine once it’s down. During laying though I did find several LIVE leatherjackets which were a cause of concerns as we all know the devastation they can cause on the lawn. They were quickly ‘dispatched’ but I’m somewhat concerned whether there was an infestation in the turf which could kill it off after a single season or whether I’m going to have to pay for a series of leatherjacket treatments… time will tell!”

Helpful Report

Posted 2 weeks ago

“Half of the turf was lovely but half had been cut for sometime and it was very dry and not as healthy. The lawn looks patchy.”

Helpful Report

Posted 1 month ago

“The quality of the turf was excellent and the delivery of soil and turf as requested. I was disappointed to read (too late) that the turf I ordered (and discussed on the phone as being correct for our site) did not require the low fertility soil. I think this could have been picked up from our order and we could have saved a lot of money.”

Helpful Report

Posted 1 month ago

“I have applied the feed to my tuft two bottles but it has not done very much to the turfs”

Helpful Report

Posted 8 months ago

“I ordered low fertility soil from Turfonline. They were very helpful and gave great service when I contacted them for advice about choosing the product. Likewise the delivery was excellent and prompt. The product itself was of inconsistent quality and very poorly stacked on the pallet. One bag had split, the some of the contents were extremely wet while others were dry, and one had a lot of seed matter inside which I need to remove before using the soil. That said these inconsistencies were not deal breakers for the project I am working on but they were a little disappointing. Overall the service outshone the quality of product.”

Helpful Report

Posted 8 months ago

“I was disappointed that two out of the sixteen rolls of turf looked 'tired', paler in colour and with shorter length of growth. After just over two weeks, this difference is less obvious and the turf roots have clearly 'taken' and it is growing strongly, so pleased about that. I paid extra for delivery before 2pm, but delivery was later than that. Photos showing weak turf available.”

Turfonline 3 star review on 5th June 2023

Helpful Report

Posted 10 months ago

“Very confusing ... I thought I had ordered 4 pieces of turf .. it worked out at 1 piece of turf .. when delivery had been I phoned the company who the receptionist I found to be patronising.. said no dear that is FROM that price ... So 1 roll £84.00 with delivery & tax... Why can't you make ordering more helpful?? And especially customer services more nicer & not talking down to people.. ?? Anyway .. my 1 roll of turf has taken & is doing very well.. I'm happy with my purchase just not happy with customer services that were anything but helpful.. Thank~ you Kieron young.”

Helpful Report

Posted 1 year ago

“Delivery could be a lot better”

Helpful Report

Posted 1 year ago

“Recently completed a small housing development where we used Harrowden Turf. We brought the cheapest turf, but the quality was very qood. I needed to turf my own lawn so Turfonline(Harrowden) were the natural choice. I decided to go for a mid range quality. The turf delivery was late, should have been an AM prop got it late afternoon. The turf quality was really mixed, some were 20-30mm thick with dense grass, some were cut so thin they fell to bits when picked up.”

Helpful Report

Posted 1 year ago

“Great grass seed product, only let down by long delay to receive it due to use of second class postage, and made worse by Royal Mail strike action. Suggest they should be using another delivery service, plenty of couriers out there..”

Helpful Report

Posted 1 year ago

“We had 100 sq m delivered, spread over 2 pallets. Delivery was Friday, turf was stored outside and in the shade. Laying started Saturday, we finished Sunday by which time 8 sq m ie 8 rolls which were in the centre if the pallet were very very hot and black. They were laid and watered but these 8 rolls never recovered and died.”

Helpful Report

Posted 1 year ago

“Had the Jubilee turf before and more than happy with it the first time around with very good delivery costs and great quiality product. Second time around not as good and not sure how long the pallets were in transit before being delivered to me. Very hot turf rolls which whilst on the pallet had a heavy downpour and was laid no later the 24hrs after delivery. Early days however grass currently looks patchy in places as the heat may have killed some of it, although regular sprinkler watering etc I'll keep monitoring the install.”

Helpful Report

Posted 1 year ago

“Usually great turf but was sent 2 pallets of rotten turf which had obviously been sat rolled up for a few days before it was delivered to me. However, customer services were very helpful and send out replacement turf at no extra cost and disposed of waste turf. Did cost me 2 days of extra Labour but fresh batch of turf was top notch.”

Turfonline 3 star review on 21st July 2022

Helpful Report

Posted 1 year ago

“Overall the quality of the turf was good. There was quite a difference in some of the widths of the rolls and a number were damaged with holes and tears. A good 85% of the turf was good though. I would probably try a different provider next time, but overall i think the product was satisfactory.”

Helpful Report

Posted 1 year ago

“I use this company for all my turfing jobs and once again The turf was top quality. I was how ever disappointed with the delivery service this time. I paid for the 8-11 service which cost an extra £25 it didn’t turn up till 11:45 when I spoke to the courier he said they don’t offer that service.”

Helpful Report

Posted 1 year ago

“Very fast delivery but thought the delivery charge for a small, single item was excessive.”

Helpful Report

Posted 1 year ago

“Good service but the product was poor - turf was dry and some of it was very yellow. However, I have been watering it daily since laying it, and it is greening up well. Will probably be OK.”

Helpful Report

Posted 2 years ago

“Had a slight delay on the turf due to delivery issue from company because there driver misplaced the deliver documents so was delayed sadly a small period of time so spent longer in roles than would have liked too and also 2 of the roles we recived had huge gashes in. Over all not the best situation but majority of roles not in awful condition”

Helpful Report

Posted 2 years ago

Turfonline is rated 4.6 based on 3,259 reviews