Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,537 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,537 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 1st June 2025

P Digpal

Turfonline 5 star review on 31st May 2025

L Kitterman

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sedum rolls that we received are really nice but I was disappointed that they arrived on a palette, which I now have to spend time disposing of and wrapped in disgusting plastic netting, which is dangerous to birds. This seemed to be in contradiction to the green credential marketing presented by the company.”

Helpful Report

Posted 2 months ago

“Good communication and delivery. Helpful team. the meadowmat species rich turf was quite clumpy and hard to lay consistently without levelling the dips. Worked out in the end and client is happy with the result.”

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Posted 2 months ago

“Service was great with delivery as planned and the product was good quality and as described , however one roll of green roof matting was missing so I asked for an additional one to be delivered or a refund but nothing has been forthcoming. We have a beautiful roof except for one large gap currently. Given we spent over £1k it leaves a little sour taste that we couldn’t even get a refund for one roll or even better a delivery to fill the gap. However I recommend the product. No complaints there.”

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Posted 7 months ago

“Can not say how good the seed is as it has not germinated yet.”

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Posted 10 months ago

“Product is great. Lawn looks lovely but the delivery driver who dropped it off was awful: rude, aggressive and unhelpful. Soured the whole experience”

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Posted 11 months ago

“Great quality grass . Delivery was a nightmare , paid to get it delivered between 8-11 and it didn’t turn up untill 1.10pm. Then the delivery driver’s pump truck wouldn’t work , so I had to go out of my way to go and borrow my mates pump truck to take the grass off the lorry . Also 4 rolls of grass was tangled up in the crate which made me short of grass in the end”

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Posted 11 months ago

“Very disappointed with my wildflower turf which is mainly grasses and very few wildflowers.”

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Posted 11 months ago

“Very dry when they arrived and poorly wrapped in the container.”

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Posted 1 year ago

“Was happy with the product, but not happy with the price difference between buying 40m2 of turf then paying more than double the price when I needed an extra 10m2. This price is well above the average paid elsewhere but I paid it because I wanted the same product.”

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Posted 1 year ago

“Hi Good turf but had some issues with delivery (tried to rearrange) and sent you a question I did not get a response to”

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Posted 1 year ago

“Excellent turf quality, no issues with the produce but the delivery of 2 pallets was left on the road. I understand its kerbside delivery but this shouldn’t be in the road, it was unsafe and when asked the delivery driver to put it on the path as a minimum, he said this wasn’t possible. This meant I had to immediately drive home from work to help my pregnant wife move the turf off the road as it was a safety hazard for cars coming round the corner.”

Helpful Report

Posted 1 year ago

“Good Turf but Leatherjackets Found. The turf was delivered and was impressed, there were a few which were torn and a little ripped but not an issue, its turf at the end of the day and would be fine once it’s down. During laying though I did find several LIVE leatherjackets which were a cause of concerns as we all know the devastation they can cause on the lawn. They were quickly ‘dispatched’ but I’m somewhat concerned whether there was an infestation in the turf which could kill it off after a single season or whether I’m going to have to pay for a series of leatherjacket treatments… time will tell!”

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Posted 1 year ago

“Half of the turf was lovely but half had been cut for sometime and it was very dry and not as healthy. The lawn looks patchy.”

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Posted 1 year ago

“The quality of the turf was excellent and the delivery of soil and turf as requested. I was disappointed to read (too late) that the turf I ordered (and discussed on the phone as being correct for our site) did not require the low fertility soil. I think this could have been picked up from our order and we could have saved a lot of money.”

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Posted 1 year ago

“I have applied the feed to my tuft two bottles but it has not done very much to the turfs”

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Posted 1 year ago

“I ordered low fertility soil from Turfonline. They were very helpful and gave great service when I contacted them for advice about choosing the product. Likewise the delivery was excellent and prompt. The product itself was of inconsistent quality and very poorly stacked on the pallet. One bag had split, the some of the contents were extremely wet while others were dry, and one had a lot of seed matter inside which I need to remove before using the soil. That said these inconsistencies were not deal breakers for the project I am working on but they were a little disappointing. Overall the service outshone the quality of product.”

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Posted 1 year ago

“I was disappointed that two out of the sixteen rolls of turf looked 'tired', paler in colour and with shorter length of growth. After just over two weeks, this difference is less obvious and the turf roots have clearly 'taken' and it is growing strongly, so pleased about that. I paid extra for delivery before 2pm, but delivery was later than that. Photos showing weak turf available.”

Turfonline 3 star review on 5th June 2023

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Posted 2 years ago

“Very confusing ... I thought I had ordered 4 pieces of turf .. it worked out at 1 piece of turf .. when delivery had been I phoned the company who the receptionist I found to be patronising.. said no dear that is FROM that price ... So 1 roll £84.00 with delivery & tax... Why can't you make ordering more helpful?? And especially customer services more nicer & not talking down to people.. ?? Anyway .. my 1 roll of turf has taken & is doing very well.. I'm happy with my purchase just not happy with customer services that were anything but helpful.. Thank~ you Kieron young.”

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Posted 2 years ago

“Delivery could be a lot better”

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Posted 2 years ago

“Recently completed a small housing development where we used Harrowden Turf. We brought the cheapest turf, but the quality was very qood. I needed to turf my own lawn so Turfonline(Harrowden) were the natural choice. I decided to go for a mid range quality. The turf delivery was late, should have been an AM prop got it late afternoon. The turf quality was really mixed, some were 20-30mm thick with dense grass, some were cut so thin they fell to bits when picked up.”

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Posted 2 years ago

Turfonline is rated 4.6 based on 3,537 reviews