Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,575 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,575 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 20th August 2025

S Webb

Turfonline 5 star review on 24th July 2025

A Jeffrey

Turfonline 5 star review on 29th June 2025

A Overton

Turfonline 5 star review on 26th June 2025

S Moncrieff

759

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only issues I have are I was told the meadow mat was cut the night before and then transported over night to my address the following day this was obviously not the case as the turf was yellow so it had been stored for at least a day or two. And the other issue and the main one was the price £109 for 3 sq Mtrs is well over the top for such a small amount Can someone turfonline please contact me and justify why it was this price. I won’t hold my breath for the phone call because in my opinion the price can not be justified.”

Helpful Report

Posted 5 years ago

“Great living roof (sedum) matting on top layer that was rolled on the pallet. Rather less impressed by those underneath, which had clearly suffered from transportation/ being rolled up for too long a time. The matting was laid the next day of delivery, so the marked difference can not be attributed to being left in a state. Disappointing. It was delivered on the day that it had been cut, supposedly. A very marked difference in health of sedum between upper rolls and lower rolls.”

Helpful Report

Posted 5 years ago

“The sedum mat was very good. Ordered a large amount. Unfortunately one at the bottom of the pallet was in bits and I’d say 40% of them were short of 2000m Obviously it’s living mat, not manufactured exact, I understand that. But I needed to make up what I was now missing so I tried to order more (2) at my own expense, I was told I’d have to pay a massive amount just for those few.”

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Posted 5 years ago

“I bought some turf laying boards for my newly laid lawn so that I could place and move my sprinkler. The product is fit for purpose but arrived with one board damaged.”

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Posted 5 years ago

“Everything was perfect, until one of the rolls became covered in mushrooms. It clearly has been contaminated in some way. 15 rolls are great, 1 is not right.”

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Posted 5 years ago

“My first order was via B&Q during the COVID outbreak. Lovely turf. Well cut with no holes, damage etc. My second order for the slightly more expensive Jubilee was somewhat disappointing. The cuts were not all the same width which made laying it a pain. Many of the lengths had holes, stones and rips. Delivery was super quick.”

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Posted 5 years ago

“Great delivery and looks like a great product but 8m2 has died since laying the lawn on day of delivery”

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Posted 5 years ago

“The majority of the grass looks great. Unfortunately, for whatever reason 3 rolls of turf have browned and seemingly died, so I suspect they will need to be replaced.”

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Posted 5 years ago

“Ordering was easy, delivery was on time (paid for pre 11am delivery). Some of the turves were thinner than others, but not too much of a problem. On install, the turf looks rich and all the same type/colour, happy with that. Rooted well within a week but after 8 days I could see annual meadow grass popping up all over the lawn. I wouldn't have minded the odd one here or there but there are some clusters where there are many next to each other. As these lawn weeds are a lighter green, you start to see patches of a lighter green across the lawn. Also have little clusters of mushrooms too. Turfonline can't do anything about these issues which I understand somewhat. Review to what I received nonetheless.”

Helpful Report

Posted 5 years ago

“Delivery fine, got it laid in two hours, have watered every day that it hasn’t rained and it’s coming on great. Only gripe so far is there seems to be a predominance of docks and horsetails and not very many of the cottage garden flowers we thought we had ordered. Hope that the flowers come through eventually and are not crowded out by plants normally regarded as weeds (if i’d wanted weeds I didn’t need to pay hundreds of pounds for them) which I’ll probably end up removing! I now realise you don’t give a plant list for the cottage garden as you do for the other types of wildflower turf: why is this?”

Helpful Report

Posted 6 years ago

“I would prefer to write my review in a few months time when my wildflower turf is established and some colour appears and hopefully followed by bees, butterflies and birds. I should have a decent photo by then.”

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Posted 6 years ago

“Ive given a middle rating because the product was good but the customer service was very poor. The turf and soil I ordered were good quality and laid well and is thriving. However, the delivery did not arrive on time which put me to extra expense and customer service was non existent. I received a call half way through the day when the delivery had been scheduled to say that the topsoil was not in the right place (!) so I could not have the whole delivery on that day. Obviously the turf couldn't be laid until the top soil had been put down. I had employed a couple of people to lay the turf when it arrived and I had to pay them off and then sort a couple of others for the following day as they then weren't available which was extra expense and extra hassle. I emailed turf online twice about this and never even received the courtesy of a reply. I do appreciate that delivery logistics don't always go to plan, but this put me to extra expense and not even to respond to my email and simply apologise is frankly rude and very poor customer service.”

Helpful Report

Posted 6 years ago

“I purchased two 50metres of jubilee turf for my rear garden. The first delivery was of fantastic quality as the turf had been grown on rich black fen soil. The second delivery two weeks later was of poor quality and had been grown on chalky soil and had many chalk stones in the turf.”

Helpful Report

Posted 6 years ago

“Half of the turves were dry and some had large stones embedded on the back. There were some imperfections on the turves like gaps where grass should have grown. On the whole, the quality of the turves were not as good as the ones I bought from you last year.”

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Posted 6 years ago

“Product is absolutely fantastic, but pre and after sales abysmal! I rang to check what size the sedum mats were coming in, was told 1m2 weighing around 30kg, but they came at twice the size. Given that it was a self instal that was challenging. Also no after installation care was given, which was odd because I got onto this company after a family member installed their product and I picked up the contact details from aftercare literature left after installation. Having said all that the roof looks great, gratifying to see a small group of goldfinches ferreting around in it 3 days later, and bees buzzing about.”

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Posted 6 years ago

“I cannot fault the turf - my issue is over the delivery truck. I specifically ticked the smallest truck option and even wrote a covering note. This is a small lane with limited accessibility to the house. Instead I am not impressed when the driver turns up in an 18 tonne truck”

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Posted 6 years ago

“Jubilee turf is stunning and rooted well. Very happy with it. Only received 1 of the 2 turf laying boards. No reply to email. 5 star turf, poor service.”

Helpful Report

Posted 6 years ago

Hi Adrian. Thank you for your review of Turf Online. We are sorry that you only received one laying board. We did reply to your email and issued a full refund for the laying boards. I am happy to forward this on to you if you do not have it? Your refund was made to the original payment method but may take a few days to show in your account.

Posted 6 years ago

“Always a good service with speedy delivery. However I have to question the high delivery charges for small items such as the sedum feed I could only find on your site. Glad to see you use of reusable plastics though.”

Helpful Report

Posted 6 years ago

“Turf and topsoil arrived as ordered and has taken to the ground very well for the most part. However, there were a few rolls which were cut a little thin and the grass in these patches has not rooted and dried up. We also had to remove some weeds from the turf before it was laid and some we must have missed have taken root which was a shame after months of preparation work to prepare the soil ground and remove weeds.”

Helpful Report

Posted 6 years ago

“This was my second order from turfonline, the first order was excellent, but this order wasn't as good, half of the turf fell apart or tore on handling, slowing the job down. will try again as hopefully this was a one off poor batch”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear that you were not happy with this order, if you would like to discuss this please give us a call or let us know when you place your next order and we can discuss this with you. We would be happy to add on a free tub of fertiliser for your next order. Thank you.

Posted 6 years ago

Turfonline is rated 4.6 based on 3,575 reviews