Turfonline Reviews

4.63 Rating 2,704 Reviews
91 %
of reviewers recommend Turfonline
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Harrowden Turf Ltd
Colpmans Farm
Islip, ,

Turfonline 5 star review on 29th April 2021
D Harman
Turfonline 5 star review on 29th April 2021
D Harman
Turfonline 5 star review on 27th April 2021
N Anderson
Turfonline 5 star review on 27th April 2021
N Anderson
Turfonline 5 star review on 24th April 2021
R Evans
Turfonline 5 star review on 23rd April 2021
J Siddons
Turfonline 5 star review on 22nd April 2021
Anonymous  // 01/01/2019
Laid turf on ground that was rotavated and topsoil put down. Kept watered. Within 2 days it started to go brown and shrunk back leaving gaps. Rung them up. Woman on phone said I shouldn't of bought it as it was so warm and it was my fault. Why sell it then?
Posted 3 years ago
Several rolls had torn ends, one roll had to have half thrown away as it was unusable, and one roll had two large holes in. Half or more of the rolls had small pieces of potato embedded underneath, many of which are just beginning to grow through the turf.
Posted 3 years ago
I am very disappointed with your company. I booked time off work to lay a lawn. I ordered the turf from your company and paid an additional fee to have the early delivery slot. When the turf arrived the delivery driver asked me "are you ready to have some dead lawn delivered?" The turf was yellow/green, didn't look healthy and the soil was dry, very light in colour. I don't normally complain, unless I have reason, but on this occasion felt this turf wasn't up to my expectations. When I spoke with your customer services I was told to lay the lawn and it will come back - a big gamble to take! - what would have happened if it hadn't taken? I decided to send the turf back with the driver, I then spoke with your company a few hours later and informed "I will not have a refund or replacement. We feel the turf was perfectly fine and we told you to lay it." So the moral of this story is: buy products on line and if you are not happy - tough, except whatever we give you. I now have a garden of soil, no more time off work, no turf to lay and no refund to buy any more turf. Appalling customer service!
Posted 3 years ago
Turf arrived very dry on a day it was supposedly cut. Was laid on the same day however after a week the yellowish patches remain and parts of the turf are drying out suggesting they are dying out. A lot of effort was put into preparing the soil which was pre fertilised. Very disappointed to say the least.
Posted 9 months ago
Delivery and the orders were very good. But the quality of the turf was not good as this is my second order 4 or 5 rolls of turf was spoilt and not sure it will grow.
Posted 10 months ago
Looks absolutely awesome really pleased watered twice a day from laying and did two small cuts 2 1/2 weeks later. Totally recommend and I don’t normally do reviews👍
Turfonline 5 star review on 1st June 2020
Posted 11 months ago
We ordered some turf to be delivered on a Friday. That day my wife and I waited inside all day for the delivery driver to come. We understand that turf is a perishable product and needs to be laid immediately. Unfortunately the delivery never arrived. We never received so much as a knock on the door. When we emailed to let them know this we were told that there was 'a problem with the delivery' and that we should get in contact on Tuesday to 'discuss other options'. When I called I was told that the driver 'couldn't get down our street' and couldn't contact us by phone. Our only option would be to buy more turf. And we would not be refunded for turf that we already bought but that, for whatever reason, wasn't delivered. So not only did we waste an entire day waiting for a delivery that never arrived. We are also £140 out of pocket. I can assure you that we will certainly not be ordering turf from this company ever again. And I advise people not to use them.
Posted 2 years ago
Ordered wild flowers, looks more wild meadow with plenty of clover. Where are the flowers. Very disappointed. Would never recommend.
Posted 2 years ago
Looks wonderful,...thanks so much....I recommend this company, I layed the lawn in the middle of a boiling hot summer, waterered it twice day, this photo was 3 weeks after being laid..💓
Turfonline 5 star review on 16th August 2018 Turfonline 5 star review on 16th August 2018 Turfonline 5 star review on 16th August 2018
Posted 2 years ago
Grass was delivered in top condition and only took only 2 days to look like a healthy lawn.
Posted 2 years ago
What a disaster! I should have read the reviews. Zero customer service. I have ZERO goods and a bill for £560. This company do not read web application orders. I specifically stated that I required delivery by a small vehicle, that the delivery would be over gravel and I needed the turf and topsoil to be deposited near my front door. My order was accepted. An acknowledgment of order was displayed on the screen but no confirmation email. Furthermore, there was there was NO communication from the company saying that this type of delivery was not possible. The delivery was attempted two days later by an independent (local) road haulage company which used an enormous lorry that was too large to manoeuvre onto my drive. The delivery driver had not received any instructions about using a small vehicle and could not unload on to the narrow road, so returned to his depot with the topsoil and turf. I filed the problem on the “Contact Us” website page that night. Expecting a phone call or email the following morning, I waited until 14:30 before telephoning TurfOnline, only to told that the form goes to “a different office” and nobody in Customer Service had seen it! After extensive phone calls explaining the problem, the Operations Manager made the decision that there would be ZERO refund. There was no offer to attempt to resolve the problem with a redelivery using a smaller vehicle. They simply washed their hands of the whole contract. This company needs to align their online ordering system, their communications with external haulage contractors and their Customer Service, which may then result in a positive customer experience.
Posted 3 years ago
Good quality turf, delivered on time.
Posted 5 days ago
Really great service. Arrived on time in the morning and turf was top quality. I was worried about laying on a somewhat gravel surface but it worked so well. Watered twice a day for the first 2 weeks and all turfs established well- looks amazing- thank you
Turfonline 5 star review on 27th April 2021 Turfonline 5 star review on 27th April 2021
Posted 1 week ago
My order of the Jubilee turf and Jubilee seeds arrived on the nominated date however, the box of seeds were delivered broken and clearly damaged. It has now been over 2 weeks since I requested a replacement but it has yet to arrive. The turf seemed very fresh upon arrival but has quite a bit of what I believe is annual meadow grass on it, which is disappointing.
Posted 1 week ago
Excellent quality and delivered to our back garden on pallet truck.
Turfonline 5 star review on 18th April 2021
Posted 2 weeks ago
Delivered on time and very good quality. Many thanks
Posted 3 weeks ago
Grass great quality, delivery service poor
Posted 3 weeks ago
Great products and very swift dispatch.
Posted 1 month ago
Good service,full of helpful information. Delivered on time to my drive. Delivery person very friendly. Got a advanced delivery call to let me know he was on his way.
Posted 1 month ago
Ordered shademaster turf which is a very rich high quality slow growing turf. Buying online was an extremely easy and efficient ordering and delivery process from Turfonline.I did have one concern regarding the delivery which was resolved by the customer team.
Posted 1 month ago
Turfonline is rated 4.63 based on 2,704 reviews