Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,537 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,537 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 1st June 2025

P Digpal

Turfonline 5 star review on 31st May 2025

L Kitterman

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods not received”

Helpful Report

Posted 2 weeks ago

“Not good. Quite a bit of the turf had dead patches. We laid it the day it was delivered and have watered and fed it and some of it is unsalvageable. Disappointed.”

Helpful Report

Posted 3 weeks ago

“Got quantity of items ordered wrong - twice in a row. Offered me a paltry compensation for it. Didn’t make up for all the time I wasted with them. I would not recommend this company to anyone.”

Helpful Report

Posted 4 months ago

“The grass has a fungal infestation, it is red in colour in places and I have had to treat it with a nitrogen treatment. There is mushrooms growing in it and I am extremely disappointed with it.”

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Posted 6 months ago

“Terrible quality of the turf. Out of the latest 100m2, 12m2 were unsuitable for usage. During the last couple of months I've ordered move than 1000m2. Very disappointed in the "premium " quality.”

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Posted 9 months ago

“I bought a few dozen yellow rattle plugs. I planted them in decent soil with some fresh compost and watered regularly. Growing conditions have been perfect- moist, warm and sunny. I thought all of them had died but I can now find two alive. I accept some attrition but this is not good. The delivery was a day (or two?) later than scheduled so perhaps this was a contributor… Update- I contacted their customer service link to see if I could get help or guidance on what I had done wrong. No reply. I emailed them- no reply. I finally got a response through their instagram but this was merely the, trying to establish what I had done wrong rather than offer any support or advice. They have now blocked me and clearly had zero interest. I wouldn't do business with these people- there are great providers out there who take pride in their product and offer lots of help... not this company. With hindsight, I should have been really fussy and refused the delivery when it was delayed. I guess this is what has killed the plugs. Don't make the same mistake and be really particular.”

Helpful Report

Posted 11 months ago

“VERY DISAPPOINTED, AVOID. We bought the Meadowmat Birds and Bees Turf and low-fertility soil as recommended, for £498.82. This project was part of our daughter's Duke of Edinburgh Award (skills section), which we laid last Sept. 2022 outside her bedroom window. The vast majority is red campion, red clover, yarrow, a daisy and grasses. The description states 41 species..... we've had around 5 or 6 and it looks nothing like the photos suggest it will (see our photos after 10 months). We've contacted Customer Care asking if they can rectify the situation and they've offered us a packet of seeds to the value of £13.49. If we could have created this for £13.49 we surely would have. I've been in touch to pursue this and emails are now being ignored. Quite frankly disrespectful. We won't be using or recommending this company.”

Turfonline 1 star review on 25th July 2023

Helpful Report

Posted 1 year ago

“VERY DISAPPOINTED, AVOID. We bought the Birds and Bees Wildflower Turf and low-fertility soil as recommended, for £498.82. This project was part of our daughter's Duke of Edinburgh Award (skills section), which we laid last Sept. 2022 outside her bedroom window. The vast majority is red campion, red clover, yarrow, a daisy and grasses. The description states 40 species..... we've had around 5 or 6 and it looks nothing like the photos suggest it will (see our photos). We've contacted Customer Care asking if they can rectify the situation and they've offered us a packet of seeds to the value of £13.49. If we could have created this for £12 we surely would have. I've been in touch to pursue this and emails are now being ignored. Quite frankly disrespectful. We won't be using or recommending this company.”

Helpful Report

Posted 1 year ago

“I ordered from here as my daughter was very happy with her order. I ordered the Jubilee lawn which is meant to be premium. Unfortunately I had a very different experience, the turf received was yellow and dry, completely opposite to what my daughter received. When I contacted customer service, they were extremely unhelpful and were very quick to pass on the blame and say “this is how it is meant to be delivered” when in fact it was not. It was most likely dried due to the UK heatwave and they tried to just get rid off it. Extremely disappointed with how unprofessional this company is. Save your money and shop elsewhere.”

Helpful Report

Posted 1 year ago

“I would not recommend buying turf via Turf Online. Order was never delivered. No communication from courier. Order cancelled and full refund received.”

Helpful Report

Posted 2 years ago

“Dead grass and clumps of clover and uneven thickness of turf After looking forward to my delivery of meadow turf, I am so incredibly disappointed and have shown the results to my neighbours, who were going to order, they have all ordered from other companies or just plain turf A month on from laying, the dead grass is still dead and the clumps of clover are numerous.”

Helpful Report

Posted 2 years ago

“Joke of a company, been on waiting list for Titan Turf for many weeks, update in March was that it would be back in stock end of the month, then a couple of weeks ago was told mid May, then yesterday I received an email from them saying 'Titan Turf is now back in stock at Turf Online, Hi There,Thank you for registering your interest in Titan Turf. Titan Turf is now back in stock and available for purchase. Shop now'. I went on the website and no sign of Titan Turf so messaged Jade on online chat only to be told that Titan Turf is discontinued and may or may not be available again in the future. Either they are selling it or they aren't. I was told no emails had gone out stating it was back on sale but they clearly had because I had one. When I told her she said she'd flag it to the IT department. Absolutely no decent apology or explanation for what sounds like a complete c@ck up. Been waiting for weeks for this, ground all prepped and could have ordered something else or grown from seed by now. Back to square one. Will never buy anything from the company again.”

Helpful Report

Posted 2 years ago

“I have sent two messages through your notification system notifying Turfonline that the package ordered and paid for under order number 200067939 on 2nd April has not arrived I have not had a response to either I've also contacted DPD who have refused to contact Turfonline and saidI am obliged to notify you as they received an empty package which I have done as above They have sent me an email to say my complaint is investigated The complete lack of response on this is very poor Please send me a refund by return”

Helpful Report

Posted 2 years ago

“Don’t not buy your turf here, they will send you the wrong turf, I received 4 rolls of garden (awful quality) and 36 rolls of jubilee. Despite the rolls being blatantly different the office were unhelpful and implied it was in fact somehow my gardeners fault. Disgusting and rude customer service, AVOID AT ALL COSTS (Oh and the lorry driver dumped all the turf essentially blocking the whole road)”

Helpful Report

Posted 2 years ago

“Completely disappointed with the quality of the lawn and the way support handled my queries. I received turf on Friday and it was planted on the same day evening. I visited the garden over the weekend and observed a black/dried patch around. I waited a couple of days before I reported this back to customer support. In the Email, I mentioned, "over the weekend" which they considered as it was planted immediately so it caused damage to the lawn patches. I tried to explain it, but it seems customer support is not in the mood of supporting but rather defending that it needs to be planted immediately. If the lawn support any time delays in planting, what kind of quality it is? I strongly suggest, Please think twice before ordering.”

Helpful Report

Posted 2 years ago

“Very displeased with service after using this company for several years received incomplete order missing few rolls of turf. I try to soleve issue with company but they decided that order was complet and send me photo of palette with turf from lorry in warehouse, unfortunately my pallets wear delivered on different lorry, missing itam was never delivered or refunded, my garden project has unfinished strip of turf. As garden landscaper I would never left my client unsatisfied. Very disappointed, want be using this company again.”

Helpful Report

Posted 2 years ago

“I have ordered 107-meter square turf, but unfortunately, there is about 20 meters square that is not good after a few days laid on. Even we saw partial of those turfs are broken. What we thought is after a few days of watering, they may recover, that is why we wait a few days. When I contact the customer service after a few days to exchange. But custom service rejects to exchange those broken ones. I understand some parts of that product will be some problem as no one could make sure before it is laid. What I do not understand is why we could not get the replacement of them. We have already tried our best to make it work, but still, some of them do not survive, and that should not our fault. why we should pay for it. If you order the turf, please do take the photo and send it back to customer service if you have parts of the turf that are not good, even just a little bit. As they will not accept if you want to try and see if they actually can live or not.”

Helpful Report

Posted 3 years ago

“Very carefull when you buy from them , especially bulk quantities they will mix old stocks, 20 to 30 % will be old dead turf. I don't recommend them.”

Helpful Report

Posted 3 years ago

“Shadesman seed planted 7 weeks ago. About 5% has sprouted. Followed instructions. Not good. Previously bought Shadesman turf and 30% did not survive winter, especially in shaded areas of garden!”

Helpful Report

Posted 3 years ago

“The turf is fine but the delivery was truly shocking. We paid extra for delivery before 11 as we had someone coming in the morning to lay the turf. The turf arrived eventually at 5.15, by which time our help had long gone, so my husband and I (both retired) were out until 8.30 pm laying it! We had to call customer services on numerous occasions and didn't feel we were getting an honest answer. We only got one call back when it was nearing 5pm and we were threatening to refuse delivery. Please be aware that this is a pallet delivery and the driver could not get the load up a very small slope onto our drive, I don't think this was made clear enough.”

Helpful Report

Posted 3 years ago

Turfonline is rated 4.6 based on 3,537 reviews