Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,537 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,537 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 1st June 2025

P Digpal

Turfonline 5 star review on 31st May 2025

L Kitterman

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of ordering”

Helpful Report

Posted 7 years ago

“Good price and delivered on time. Out of 36m2 however two pieces were slightly undersized on the width (which created laying problems) and one piece appeared to be of a different texture/ species type. Otherwise the turf was cut to an even thickness and of good textural consistency. I would still use this company again.”

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Posted 7 years ago

“The office staff were very pleasant. I had 2 pallets of turf which came on 2 lorries. one was very late in the evening and was enormous which blocked the street. One driver was very nice and helpful. Unfortunately some of the turf has weeds I think they are daisies which will soon be in bloom. It looks like the turf came from different farms. Some of the turf was yellowish and withered.”

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Posted 7 years ago

“The quality of the turf was very good! Very green & thickly cut!”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Delivery was not particularly quick and the plastic fertiliser container's lid had come off inside the cardboard box during transit. I recovered most of it by pouring it back into the container but this was not a good start.”

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Posted 7 years ago

“It didn't really, except we have a new lawn.”

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Posted 7 years ago

“The turf arrived a full 24 hours late as it got 'delayed in Birmingham' and was quite clearly kept overnight in a warehouse. I took the day off work to receive it and couldn't take the following day off, leaving my wife to receive it. On their site it quite clearly says turf should be installed on the day it's harvested which clearly we couldn't. You would have thought given this situation the guys might have helped lift it into the back garden (about 5 metres from the kerbside). Nope - they shrugged their shoulders and left my wife to drag it in. They were however very prompt and apologetic when told about this and refunded my delivery charge. The lawn itself looks great and is very good value for money.”

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Posted 7 years ago

“Grass looks ok, BUT delivery is shocking, the poor driver and I had to get 3 x 1 ton pallets off his truck with a pallet truck which then sunk into my drive.. at least offer a premium delivery service with a mini forklift.. skimping on delivery costs means I wont recommend. the service is not fit for purpose and is more than likely against health and safety rules.”

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Posted 7 years ago

“I understand that it's a perishable product however I was disappointed when the turf arrived that the top layers on both pallets were so dry that it was already browning up. Luckily I had ordered to much so I could throw the top layer from both away.”

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Posted 7 years ago

“Disappointed”

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Posted 7 years ago

“Turf has only been down a week not sure it's worth £3 per roll and looks nothing like the jubilee I ordered. Lots of rolls had holes in...... Time will tell I suppose.”

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Posted 7 years ago

“bricks in the topsoil, turf ok , but had some holes, late delivery caused a problem”

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Posted 7 years ago

“I have to admit turf online didn't make me happy. I know I didn't pay for the very best turf but I didn't think I would get a lawn full of potato plants got them growing all over the lawn as well as weeds. Have to say I wouldn't order again and won't be recommending them to anyone.”

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Posted 7 years ago

“Accurate website, fast delivery, customer service no too helpful”

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Posted 8 years ago

“They did with my first Dilivery second was not as good”

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Posted 7 years ago

“Some of the turf had some cuttings left rolled in them, so they started to decompose and has killed the grass. Lost about 10 roles. But other than that was all good”

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Posted 8 years ago

These are signs of heat stress. It is important that turf is laid on the day of delivery at this time of the year to minimise the risk of damage to turf. There is a useful blog post on sod-heating on our website with useful advice, pictures and how best to avoid heat stress.

Posted 7 years ago

“Felt sorry for the driver he really had to struggle it took 3 of us to unload the pallets they had been doubled up and where broken and difficult to get pallet truck under but never the less he worked hard at it The turf its self is very patchy and was laid on day of arrival its now showing patched of browning already which is not good I hope it has had plenty of watering”

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Posted 8 years ago

“By eventually delivering the soil I ordered, a little later than expected”

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Posted 8 years ago

“Not happy as turf did not arrive on time came the next day”

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Posted 8 years ago

Turfonline is rated 4.6 based on 3,537 reviews