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Turfonline Reviews

4.6 Rating 3,273 Reviews

91 %

of reviewers recommend Turfonline

Company Reviews

Product Reviews

4.6

Based on 3,273 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 5th May 2024

Turfonline 5 star review on 29th April 2024

Turfonline 5 star review on 23rd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I understand that it's a perishable product however I was disappointed when the turf arrived that the top layers on both pallets were so dry that it was already browning up. Luckily I had ordered to much so I could throw the top layer from both away.”

Posted 6 years ago

“Disappointed”

Posted 6 years ago

“Turf has only been down a week not sure it's worth £3 per roll and looks nothing like the jubilee I ordered. Lots of rolls had holes in...... Time will tell I suppose.”

Posted 6 years ago

“bricks in the topsoil, turf ok , but had some holes, late delivery caused a problem”

Posted 6 years ago

“I have to admit turf online didn't make me happy. I know I didn't pay for the very best turf but I didn't think I would get a lawn full of potato plants got them growing all over the lawn as well as weeds. Have to say I wouldn't order again and won't be recommending them to anyone.”

Posted 6 years ago

“They did with my first Dilivery second was not as good”

Posted 6 years ago

“Accurate website, fast delivery, customer service no too helpful”

Posted 6 years ago

“Some of the turf had some cuttings left rolled in them, so they started to decompose and has killed the grass. Lost about 10 roles. But other than that was all good”

Posted 6 years ago

These are signs of heat stress. It is important that turf is laid on the day of delivery at this time of the year to minimise the risk of damage to turf. There is a useful blog post on sod-heating on our website with useful advice, pictures and how best to avoid heat stress.

Posted 6 years ago

“Felt sorry for the driver he really had to struggle it took 3 of us to unload the pallets they had been doubled up and where broken and difficult to get pallet truck under but never the less he worked hard at it The turf its self is very patchy and was laid on day of arrival its now showing patched of browning already which is not good I hope it has had plenty of watering”

Posted 6 years ago

“By eventually delivering the soil I ordered, a little later than expected”

Posted 6 years ago

“Not happy as turf did not arrive on time came the next day”

Posted 6 years ago

“order 2 sq meters short of order”

Posted 7 years ago

“At least 20% of turf was not a good quality with 4 out of 40 metres were not workable”

Posted 7 years ago

“Prompt confirmation of my order and delivery. Not so impressed that I had to chase for a response to my emails regarding quality concerns. Still waiting?”

Posted 7 years ago

“The order was due to be delivered on 13/4. It hadn't arrived by late afternoon so I called and was assured it was on its way and I would get a call if there were any problems. It didn't arrive on 13/4 and I wasn't contacted. I had arranged someone to lay it 14/4 but as it hadn't arrived I had to postpone. The following day was a bank holiday and no one was contactable but I did leave a voicemail. Although I wasn't given notice of when it would finally arrive it was delivered early afternoon on the bank holiday and seems to be good quality but the lack of communication was a pain which mucked up my weekend plans”

Posted 7 years ago

“The turf itself was of a very good quality and very competitive in price also. However the 8am-2pm delivery was slightly late and also it arrived on an articulated lorry which made things more difficult than needed as I specified there was no turning area for a lorry of that size.”

Posted 7 years ago

“Lets see. The turf was cut quite thin so when you started to lay the turf you had to be very careful not to break the roll.this is the second time i have ordered turf but my first order was alot better the turf roll was alot thicker.”

Posted 7 years ago

“Delivery days were restricted and the turf was a little thin.”

Posted 7 years ago

“The turf was delivered on time. I'd ordered a tub of feed which didn't appear to be with the order and the delivery driver knew nothing about it. I subsequently found the tub beneath a layer of turf on the second pallet I used - therefore it was too late to use it. While the turf was of an excellent quality overall and has taken beautifully, it was not all of a uniform type or shade. There are turfs with thicker darker green blades and others with thinner lighter green blades. I'm no expert but they appear to be different types of grass and after 7 days there's still a pronounced "patchwork effect". I'm sure it will all blend in time and after the first cut will be fine but the "patchwork" result prevents me giving a better score than "Average".”

Posted 7 years ago

“The turf arrived on the specified day and the driver was helpful and courteous. The turf itself was nice and wet and had clearly recently been cut, most of it was a decent standard. My only complaint is that 3 of the 20 rolls I'd ordered were very badly damaged (in many pieces), this may have happened in transit and luckily I'd over ordered and had enough to finish the job. I would use turfonline again. I would have rated them higher but for the damaged rolls.”

Posted 7 years ago

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Turfonline is rated 4.6 based on 3,273 reviews