Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,537 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,537 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 1st June 2025

P Digpal

Turfonline 5 star review on 31st May 2025

L Kitterman

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used Turfonline after recommendation by a landscaper friend. Very dissapointed at quality of turves. Different lengths, holes in the middle, ragged ends. Delivery at 1.25pm, in the timescale (8am till 2pm), but only just!! (I really expected delivery would be no later than 1pm)”

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Posted 4 years ago

“Not the greatest turf I’ve ever used. It was a bit on the thin side and prone to tearing. The grass was slightly yellow and not particularly thick. I’ve subsequently used turf from another supplier which was thicker and of better quality.”

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Posted 4 years ago

“Good quality grass but lots of holes so out of 37sqm about half had large holes which needed patching up.”

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Posted 4 years ago

“It all got very tricky as there was no driver to deliver during my slot and I had three men waiting for the turf. However, Turfonline managed to get the turf delivered on the due day in the end, though all we could do at that point was unload the lorry, lay the turf out and start again the following day, but not with full team and in the pouring rain. A least the rain was good for the turf and it is looking good now.”

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Posted 4 years ago

“Delivery on time, price was good. Was a little disappointed in the condition of some rolls compared to others, approx 50% of the rolls were were less than pristine while 50% were fantastic. Hoping it will all bounce back over time but 1 week in and there is still a visible difference in quality.”

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Posted 4 years ago

“Great product but delivered a day later than promised with very little apology. Sedum looks great now that it’s laid.”

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Posted 4 years ago

“Mmmmm. Could have been better, I requested a 7.5 ton vehicle with tail lift but they sent an 18 tonner, which damaged my driveway as it left. The turf was good though.”

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Posted 4 years ago

“The turf arrived on time, one of the few companies delivering on a Saturday, which was great. I have only given it 3 stars, as there qere quite a few stones in the rolls, some of them even poking through the turf and making holes in the grass when we took them out. One roll was in such a poor condition that we have to not use it. Everything else was good and the grass looks amazing now”

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Posted 4 years ago

“All ok. Just was not happy with confusion over delivery date with your customer services.”

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Posted 4 years ago

“All was according to plan, well delivered and on time. BUT since you ask for a very specific measurements, I thought that the extra 5% for a third of the price was not worth it,. Then when we put the Turf a chunk of at least 15 cm was missing from one of the pieces, not that the other one fitted perfectly either but at least was an ok situation with the “normal” one. My question is that I am Not sure why do you bother asking for measurements if is not going to be accurate.”

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Posted 4 years ago

“Needed to complete a small turfing job so instead of using my usual local supplier due to the small order decided to use Turfonline. The website was easy to use and the order was placed for delivery in three days which was great. The contract was given to a local supplier in Norfolk instead of being delivered straight from Turfonline. The contract failed to deliver for two consecutive days which was immensely frustrating as I had to be available for a 8am to 8pm deliver slot! It was eventually delivered on the third day and dumbed on my doorstep. The turf was usable and has done the job required. Turf quality is excellent just let down by local supplier.”

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Posted 4 years ago

“Once I had removed all the large stones and plastic bottle from the soil it was fine to use. Most of the turf was was in good condition, apart from a few that were torn. Delivery was as scheduled.”

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Posted 4 years ago

“Ordered from Turf online due to them offering the lowest price. Delivery was arranged for two days later. I had to phone them twice to find out where the delivery was as it didn't arrive until after 5pm. This meant that the turf had been on a lorry all day so was extremely dry by the time it arrived. Seeing as it has to be installed on the day of delivery, I think it is a bit unreasonable to deliver it so late. When I queried this with the company, they said I could have paid £25 for "enhanced delivery". I think next time I will go to a smaller local company and pay a bit extra.”

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Posted 4 years ago

“Our delivery was a mixed bag. Some pieces of turf were really good with nice green colour strong growth and a decent amount of soil and roots. However, some pieces were ragged at the edges, thin and with some large stones. Not what I was expecting when I went for the most expensive turf.”

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Posted 4 years ago

“I wasnt happy with the delivery as the turf was left outside of my property. The product itself has good quality.”

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Posted 4 years ago

“I haveny had time to use it yet, but I am sure it will do the job”

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Posted 4 years ago

“Turf was good, good underlying, a bit more weeds than I would like and a few animal droppings. But looks great none the less”

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Posted 4 years ago

“Turf looked good and delivery went without a problem. We had a one or two dead patches after a few weeks. I got in touch about but didn't get a response. I was just after some advice. Product: 7/10 Aftersales: 3/10”

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Posted 4 years ago

“I ordered topsoil, and it arrived on the day. The quality, as far as I can tell, was pretty good, but i was under the impression from the website, that I would be able to fit the bags through the front gate, as they are advertised as o.72m3. When the bags turned up, they were bulging so much, (to over 1.2m wide) there was no way I could get them in to the house, so had to leave them in the street with no permit. I then had to shovel the soil (two tonnes worth ) into wheelie bins and get them through the house. Thankfully my kind neighbours helped. Nonetheless, I think that the wording on the types of packaging need to be made much clearer on site. I am suspicious they tucked away the delivery details, too. Only kerbside deliveries. they do need to make this a lot clearer at point of purchase.”

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Posted 4 years ago

“Turf was meant to arrive on a Friday, but had a call to say the field was flooded, so they couldn't harvest it. It's been rearranged for this Friday. No Wednesday, and no contact, so fingers crossed we are able to receive delivery.”

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Posted 4 years ago

Turfonline is rated 4.6 based on 3,537 reviews