Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.63

4.6 Rating 3,258 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,258 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 23rd April 2024

L Shepherd

Turfonline 5 star review on 22nd April 2024

M Adamovici

Turfonline 5 star review on 18th April 2024

P Bistram

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“most of the turfs were good but some look dead”

Helpful Report

Posted 5 years ago

“The delivery was great and arrived exactly on time. I was however a little dissapointed with the turf supplied. I would say around 75% of the turf was in great condition, however 25% of the turf seemed to have black marks that looked like mould or rotting grass or tears and holes... I continued to lay these pieces as i needed them to cover the back garden and thought that the scars would turn green and grow as usual once it was laid. This however does not seem to be the case as it is now turning a white colour and basically just soil. I am really happy with the service, but given a second chance I would report the "scarred" turf as soon as i discovered it or source my turf elsewhere. I took some pictures to show the turf and tried to highlight the scarred areas that are now dead.”

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Posted 5 years ago

“Mostly good quality, I had a few very damaged rolls which wasn't able to used.”

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Posted 5 years ago

“Turf arrived early but once layed I had seen quiet a few bold patches that I wasn’t expecting. Hopefully the grass will recover”

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Posted 5 years ago

“Quality of turf very good. The only problem was that the turf turned up two days early. Luckily we could divert staff to lay. A real inconvenience... Turfline acknowledge that there is a “possible” problem with the online system. Be aware and check following ordering!”

Helpful Report

Posted 5 years ago

“having recently purchased 44 rolls of turf for my garden project I was very pleased with the quality and ease of your website. Making the ordering process very easy and straightforward. It was also very handy to use your online calculator tool, which let me select the correct number of rolls for my project. However, this didn't go according to plan... On the day of delivery, the driver was very rude. He complained that my driveway was awkward to access. I've received many deliveries by large lorry before with no issues. My neighbours were very annoyed because he threatened to drive over their grass. Again, unnecessary because my driveway is very accessible. He also said it would be impossible to place the pallet as far back as possible and out of the way of my car so I could park easily. Again I said it was possible to reverse back very far, but he insisted on dropping the rolls halfway onto my driveway, meaning I could not park my car behind, and I have a very large driveway that can easily fit two cars parked behind each other. I had to park on the road because there was no room now. So not very impressed with his attitude and customer service. I lay the turf the very next day (Saturday), after lifting the old grass off and preparing the ground surface. I was very surprised after finishing off the large circle that I was left with about 27 rolls of turf still (from 44). Obviously, the smaller circle would not require that many rolls to cover it. At the end of the day, I had finished laying all rolls of turf required and was left with 20 rolls. I basically used 24 rolls from the 44 quoted. How could this have been so inaccurate? I have been directly in touch with you by email because I'm very unhappy about this waste of turf and waste of money and I would like to be compensated for my loss. Lastly, I was unhappy with a few rolls which had dead patches of grass on it. I really hope these recover.”

Helpful Report

Posted 5 years ago

Hi Dylan, Sorry to hear that you had issues with your delivery. There's no excuse for a driver to be rude, and I will make contact with the delivery company about this. I have emailed you as regards the calculation problem you had. I have verified that there is no issue with the calculator on the website and have sent you a diagram with the error that was made as regards the measurements you took. If you need any more clarification, please get back in touch.

Posted 5 years ago

“turf arrived on time. it was fresh and easy to lay”

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Posted 5 years ago

“Wasn't massively happy with turf. I feel I had hidden crappy rolls within the pallet. A few of the rolls had big chunks missing and once laid down realised there was some dead patches. Also a few too many large stones for my liking. Wouldn't recommend to a friend. Better to try your luck with another supplier.”

Helpful Report

Posted 5 years ago

“The turf arrived with no issues and was of a high standard. The delivery driver was really rude and ignorant. My experience was fed back to the company who said they would get back to me, but didn't.”

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Posted 5 years ago

“The meadow is lovely and growing very well. I am more than happy with it. However, I asked for the turf to be delivered in one square metre rolls. Instead, it came in rwo square metre sections. My sister and I were unable to move it at all. I had to seek out a couple of workmen and pay them £20 apiece to bring it through to the back garden. I then had to cut it up so that I could move it to the prepared bed. This made the process rather more time-consuming than it need have been.”

Helpful Report

Posted 5 years ago

“Know it was the wrong time of year to order turf but we prepared the ground meticulously and made sure it was well watered, the turfs were very dry when delivered(again it was a very hot day) but were delivered on two pallets 50 on one and 20 on another which seemed strange ? The turf from the pallet with 20 were very different from the others and when laid seemed a grey/green colour not green like the others these went brown very quickly (even though they were watered in) they have recovered somewhat since laying (19th May). Have ordered from you previously and the quality was not the same as the first order some split some thin, as I said may be the time of year but if this is a problem maybe you should inform the customer that it is not a good idea to take delivery at this time of year.”

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Posted 5 years ago

“Ease of ordering”

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Posted 5 years ago

“Good price and delivered on time. Out of 36m2 however two pieces were slightly undersized on the width (which created laying problems) and one piece appeared to be of a different texture/ species type. Otherwise the turf was cut to an even thickness and of good textural consistency. I would still use this company again.”

Helpful Report

Posted 6 years ago

“The office staff were very pleasant. I had 2 pallets of turf which came on 2 lorries. one was very late in the evening and was enormous which blocked the street. One driver was very nice and helpful. Unfortunately some of the turf has weeds I think they are daisies which will soon be in bloom. It looks like the turf came from different farms. Some of the turf was yellowish and withered.”

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Posted 6 years ago

“The quality of the turf was very good! Very green & thickly cut!”

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Posted 6 years ago

“Quick delivery”

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Posted 6 years ago

“Delivery was not particularly quick and the plastic fertiliser container's lid had come off inside the cardboard box during transit. I recovered most of it by pouring it back into the container but this was not a good start.”

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Posted 6 years ago

“It didn't really, except we have a new lawn.”

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Posted 6 years ago

“The turf arrived a full 24 hours late as it got 'delayed in Birmingham' and was quite clearly kept overnight in a warehouse. I took the day off work to receive it and couldn't take the following day off, leaving my wife to receive it. On their site it quite clearly says turf should be installed on the day it's harvested which clearly we couldn't. You would have thought given this situation the guys might have helped lift it into the back garden (about 5 metres from the kerbside). Nope - they shrugged their shoulders and left my wife to drag it in. They were however very prompt and apologetic when told about this and refunded my delivery charge. The lawn itself looks great and is very good value for money.”

Helpful Report

Posted 6 years ago

“Grass looks ok, BUT delivery is shocking, the poor driver and I had to get 3 x 1 ton pallets off his truck with a pallet truck which then sunk into my drive.. at least offer a premium delivery service with a mini forklift.. skimping on delivery costs means I wont recommend. the service is not fit for purpose and is more than likely against health and safety rules.”

Helpful Report

Posted 6 years ago

Turfonline is rated 4.6 based on 3,258 reviews