The turf arrived a full 24 hours late as it got 'delayed in Birmingham' and was quite clearly kept overnight in a warehouse. I took the day off work to receive it and couldn't take the following day off, leaving my wife to receive it. On their site it quite clearly says turf should be installed on the day it's harvested which clearly we couldn't. You would have thought given this situation the guys might have helped lift it into the back garden (about 5 metres from the kerbside). Nope - they shrugged their shoulders and left my wife to drag it in. They were however very prompt and apologetic when told about this and refunded my delivery charge. The lawn itself looks great and is very good value for money.