Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,047 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,047 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“stil wateing for part of the order...”

Helpful Report

Posted 4 months ago

Hi Apologies for any inconvenience, I have just checked the tracking on your order and the Post Office have a delivery date of 20.12.25, please let us know if this is not the case. Kind regards x

Posted 4 months ago

“Prompt delivery nice package Perfect. Thank you will order again.”

Helpful Report

Posted 4 months ago

Hi Frances, Thank you so much for the 5 stars and lovely review, it really does mean a lot! Kind regards x

Posted 4 months ago

“All the people I dealt with were great, the only issue I had was with the website which needs a purchase confirmation step added.”

Helpful Report

Posted 4 months ago

Hi Philip, Thank you for the feedback, once the customer places an order then a confirmation email is sent automatically, unless the email address is incorrect. Kind regards x

Posted 4 months ago

“Daughter loved her new bracelet and charm for her 13th birthday we cannot wait buy more to fill it xxxx”

Helpful Report

Posted 4 months ago

Hi Shauna, We are delighted to hear your daughter loved her bracelet and is excited to fill it. Thanks for the 5 stars we really appreciate it. Kind regards x

Posted 4 months ago

“Still not received order and no updates given”

Helpful Report

Posted 4 months ago

Hi Hannah, We're so sorry to hear that your order hasn't arrived yet. Can you please contact us at hello@graceandcojewellery.co.uk so we can investigate this for you. Kind regards

Posted 4 months ago

“Still have not received my delivery”

Helpful Report

Posted 4 months ago

Hi Jacob, We're so sorry to hear that your order hasn't arrived yet. Can you please contact us on hello@graceandcojewellery.co.uk so we can investigate this for you. Kind regards

Posted 4 months ago

“Fabulous gift”

Helpful Report

Posted 4 months ago

Hi David, We truly appreciate your 5 star feed back it means a lot. x kind regards x

Posted 4 months ago

“I was very satisfied with the service offered. Grace and Co kept me informed and delivered on time.”

Helpful Report

Posted 4 months ago

Thanks so much for the 5 star review! We're thrilled to hear you had such a positive experience with us. Kind regards x

Posted 4 months ago

“Goods as described and arrived on day required”

Helpful Report

Posted 4 months ago

Hi Peter, We are delighted to hear you've had such a positive experience with us! Kind regards x

Posted 4 months ago

“Fast delivery great product, will definitely purchase again.”

Helpful Report

Posted 4 months ago

Hi Catherine, Its wonderful to hear you will be a returning customer, thank you! Kind regards x

Posted 4 months ago

“Brilliant company. After Royal Mail delivered my parcel incorrectly to an unknown address, Grace & Co promptly rectified the issue with a refund. I reordered and it was dispatched and delivered within 3 days. Would recommend.”

Helpful Report

Posted 4 months ago

Hi Iona, We are pleased to hear your issue was rectified quickly, Thank you for the 5 stars it means a lot to us! Kind regards x

Posted 4 months ago

“Great service, nice little item. Arrived on time.”

Helpful Report

Posted 4 months ago

Hi Sharon, Thank you for the 5 stars, we are thrilled to hear you had such a positive experience with us! Kind regards x

Posted 4 months ago

“Great service and lovely bracelet 😍”

Helpful Report

Posted 4 months ago

Hi Claire, Thank you so much for your kind words and the 5 stars, we really do appreciate it. Kind regards x

Posted 4 months ago

“Absolutely fantastic jewellery,above and beyond service”

Helpful Report

Posted 4 months ago

Hi Carole, Thank you for your kind words it really does mean a lot to us! Kind regards x

Posted 4 months ago

“My Qudo ring topper is lovely . I am Very happy with it . The stone colour I selected is very pretty. The price was very reasonable as well and delivery was prompt . would definitely purchase more items from Grace & Co”

Helpful Report

Posted 4 months ago

Hi Fiona, Thank you so much for your lovely review! We are delighted to hear you will be a returning customer. Kind regards x

Posted 4 months ago

“Nice stuff”

Helpful Report

Posted 4 months ago

Hi David, Wow - 5 stars thank you so much we really do appreciate it. Kind regards x

Posted 4 months ago

“Quick service”

Helpful Report

Posted 4 months ago

Hi Debbie, We are delighted to hear you are happy with the service, thank you! Kind regards x

Posted 4 months ago

“Can’t wait to give my daughter for Christmas - she’ll love it :)”

Helpful Report

Posted 4 months ago

Hi Amanda, We are thrilled to hear you are delighted with your daughters charm, I'm sure she will love it! Kind regards x

Posted 4 months ago

“Would recommend, lovely bracelet well packaged in an elegant box. Delivered quickly.”

Helpful Report

Posted 4 months ago

Hi Claire, We are delighted to hear you will recommend us, it really means a lot, and its lovely to hear you are happy with your bracelet. Kind regards x

Posted 4 months ago

Grace & Co Jewellery is rated 4.8 based on 7,047 reviews