Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,046 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The perfect present for my Granddaughter, with great customer service”

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Posted 3 months ago

Thank you for your kind words and the 5 star review.

Posted 3 months ago

“Good customer service”

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Posted 3 months ago

Thank you for your kind words and the 5 star review.

Posted 3 months ago

“Very happy. Good communication and delivery.”

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Posted 3 months ago

Thank you for your kind words and the 5 star review.

Posted 3 months ago

“Very fast delivery, high quality products”

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Posted 3 months ago

Thank you for your kind words and the 4 star review.

Posted 3 months ago

“Great value and service.”

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Posted 3 months ago

Thank you for your kind words and the 5 star review.

Posted 3 months ago

“I received my bracelet and my charm just in time for Christmas. I tried to add my charm, but couldn’t get it to go on, so I sent an email asking for help, this was answered with a video of how to add and take off charms.. after several attempts, I got it to work..very happy with my purchase and the quick response back.”

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Posted 3 months ago

Thank you for your kind words and the 5 star review.

Posted 3 months ago

“Beautifull quickly delivery”

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Posted 3 months ago

Thank you for your kind words and the 5 star review.

Posted 3 months ago

Thank you for your kind words and the 5 star review.

Posted 3 months ago

“Brilliant 👏”

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Posted 3 months ago

Thank you for your kind words and the 5 star review.

Posted 3 months ago

“Lovely piece of jewellery and good price and daughter very happy 😃”

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Posted 3 months ago

Thank you for your kind words and the 4 star review.

Posted 3 months ago

“The charms are tiny”

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Posted 3 months ago

Hi Lisa, We're so sorry to hear you're not completely satisfied with your order. If you would like to contact us via our contact form we are more than happy to exchange your purchased charm or issue a refund. Kind regards

Posted 3 months ago

“Came incredibly quickly my mum loves her gift will order from here again”

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Posted 3 months ago

Thank you for your kind words and the 5 star review.

Posted 3 months ago

“Excellent company to deal with”

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Posted 3 months ago

Thank you for your kind words and the 5 star review.

Posted 3 months ago

“Wrong item sent, had to chase for the refund a couple of weeks after sending it back. Then have had return postage deducted from the amount they’ve sent back. Shocking when it was their error and I am out of pocket, not good service at all.”

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Posted 3 months ago

Good afternoon, We're so sorry to hear you've had an issue with your refund. We've investigated this and corrected the glitch with our system. You will receive an email shortly to confirm the additional refund. We have also investigated the delay in processing your refund and it seems that, despite you posting the item back to us, it hasn't arrived at our Returns Department. Upon your email asking if it had arrived, we issued a refund and reported the lost item with Royal Mail. We're so sorry for any inconvenience caused. We hope the above resolution is okay but please do not hesitate to contact us via our contact page if you have any further questions. Kind regards

Posted 3 months ago

“Perfect charms and great service. Thank you.”

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Posted 4 months ago

Thank you for your kind words and the 5 Star review! Kind regards x

Posted 4 months ago

“DID NOT ARRIVE IN 3 WEEKS EMAILED CALLED UP SAID THEY WOULD SIAD THEY WOULD DELIVER IN 5 DAY AND IT WAS FOR MY NAN GOR CHRISTMAS IM SO GUTTED AND THEY TOO THE MONEY OUT OF MY ACCOUNT AND STILL NOT ARRIVED IM APPALLED”

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Posted 4 months ago

Hi Shelia, Apologies for any confusing caused, your parcel did get picked, packed and dispatched, but unfortunately your address was incomplete, the parcel was returned to us, we emailed you on 15.12.25 for confirmation of correct address. If you could please reply to our email we can dispatch your items. Kind regards x

Posted 4 months ago

“Not had my order , your not answering email or calls”

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Posted 4 months ago

Hi Catherine, I've just checked your tracking and the Post Office have a delivery confirmation of 22.12.25, please get in touch if this is not the case. Kind regards x

Posted 4 months ago

“My purchase was a bracelet which is a Christmas present for my daughter. The item arrived quickly and in excellent condition. Was easy to order. A great customer service experience.”

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Posted 4 months ago

Hi Claire, We are thrilled to hear you are happy with our customer service, and we hope your daughter loves her bracelet. Kind regards x

Posted 4 months ago

“Seamless transaction Excelent service and quality item”

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Posted 4 months ago

Hi Helen, We are delighted with your review, and kind words, it means a lot to us! Kind regards x

Posted 4 months ago

“Product is lovely!! but the delivery time was long and I had no communication about delivery dates or updates about when it was getting delivered. 💖”

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Posted 4 months ago

Hi Sophie, We are delighted to hear you love your product and it has arrived safely! Royal Mail 48 can take up to 5 working days at this busy time. Kind regards x

Posted 4 months ago

“stil wateing for part of the order...”

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Posted 4 months ago

Hi Apologies for any inconvenience, I have just checked the tracking on your order and the Post Office have a delivery date of 20.12.25, please let us know if this is not the case. Kind regards x

Posted 4 months ago

Grace & Co Jewellery is rated 4.8 based on 7,046 reviews