Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,511 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,511 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 10th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my order. Was delivered by Royal Mail on 26/06/2025 and left under a hedge but I do not have a hedge. Tried to contact Royal Mail who said I have to contact the seller. Have emailed you numerous times and heard nothing. I want a full refund. I have a video and pictures as proof.”

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Posted 22 hours ago

“Bought from their sale and then went to the official Pandora store and realised I had paid almost double what the item was in store. Wouldn't buy from them again.”

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Posted 1 week ago

Hi James, Thank you for your feedback. Firstly, we are really sorry to hear that you felt disappointed with your recent purchase. I completely understand how frustrating it can be to buy something and later see it at a lower price elsewhere — that’s never a great feeling. Pandora’s summer sale is managed directly by them and changes frequently, with items being added and prices adjusted throughout the campaign. As an authorised Pandora retailer, we follow their pricing and promotional guidelines and do not have control over when items are added to the sale. We’ve looked into your order (Order ID: WEB86299) and can confirm that the item you purchased (Pandora June Birthstone Eternity Circle Dangle Charm) was not part of the Pandora sale at the time. The price you paid (£40) (Our website: https://shorturl.at/Ec7Hg ) matches the current price (£40) on Pandora’s official website (Pandora's website: https://shorturl.at/YfxEL). However, if you’ve purchased anything else that has since been reduced, we’d be happy to honour that and refund the difference. Our E-commerce Manager, already emailed you regarding this. If you’re able to reply to his message, he’ll be happy to help. Kind regards Grace & Co

Posted 1 week ago

“Still haven't received my order , no tracking information received. Have emailed , received a reply to say it should be with you by last Friday and at the latest Saturday. Still nothing .... No emails received when dispatched although I was told they were sent.”

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Posted 1 week ago

Hello We've been in contact with you regarding this, and we've sent details across to you We've checked our records also, and as we stated in our last email, the delivery has arrived If you have any further issues, please give us a call and we'll do our best to help

Posted 1 week ago

“I bought a watch for my mother in April, I contacted you to say it was broken within 3 weeks of her opening it I've had nothing back from yourselves. No help. No replacement. No refund. No help offered at all. I have called to No answer. I left my contact details on your 'contact us ' section of your website. £130 wasted. I would like a response please. Emilwhit1994@hotmail.co.uk is my email.”

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Posted 2 weeks ago

Hi Emily We are very sorry to hear about your experience. We recently discovered that our replies were not reaching Hotmail addresses due to a technical issue. We’ve now contacted you directly to resolve this and have offered a refund or replacement for the faulty watch, along with reimbursement for return postage. Apologies again for the delay and inconvenience.

Posted 2 weeks ago

“My item didn’t arrive when expected, it didn’t arrive at all. I contacted them several times before I got a reply. I eventually was sent another ring out just for the stone to fall out 1 day later”

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Posted 3 weeks ago

Hi We are really sorry to hear about your experience and completely understand your frustration. Please return the faulty ring to us, and we will be happy to either send you a replacement or issue a full refund (whatever you prefer). Kindly include a brief note in the parcel stating that the item is faulty, along with your name and order number. The return address is: Grace & Co Returns Department 17 Market Street Ashby de la Zouch Leicestershire LE65 1AF We are very sorry for the inconvenience caused and appreciate your patience while we get this sorted for you.

Posted 3 weeks ago

“I purchased a leather Pandora bracelet in January and by April the leather (or composite) has failed and now it has gone sticky/tacky and leaves black marks all over my skin. I’m unsure if this item IS actual leather or a cheap composite….or whatever coating has been applied to the ‘leather’ (which was unnecessary) has failed and completely ruined the item rendering it unwearable…after only a few months!! Note: I owned one of the previous versions of this bracelet /necklace (one with a barrel clasp, rather than the ball clasp) which lasted me almost 10 years. This one though, whatever it is made from has failed within just a few months. Having checked the reviews for this item on the Pandora site, it seems that I am not the only one with complaints about it. I am made a complaint to Grace & Co and 2 weeks on I am still no further along in the returns process. Very poor customer service from this company, and a very poor quality item from Pandora….Shame on you both!!!!!!!”

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Posted 1 month ago

Hi James, We are truly sorry to hear about your experience with the Pandora leather bracelet and for the frustration caused by the delay in resolving your return. This is certainly not the level of service we aim to provide, and we completely understand your disappointment, especially given your previous positive experience with a similar product. We can confirm that we have now been in touch via email and have provided full return instructions, including options for reimbursing your postage costs. As per our returns policy, once we receive the returned item, a full refund will be issued to your original payment method. Your feedback will be shared with Pandora, as it is important that they are aware of any recurring product concerns. Please rest assured that we are doing everything we can to resolve this for you as quickly as possible. Once again, we are very sorry for the inconvenience caused.

Posted 1 month ago

HI James Thank you for returning the item. A full refund was issued to your original payment method on 16 May, in line with its standard processing times. We are very sorry again for the inconvenience caused and appreciate your patience and understanding.

Posted 1 month ago

“Not interested in the fact that my order hasnt been delivered to the correct address - put the responsibility on me to try to sort (to no avail) really disappointed and wont use this company again”

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Posted 4 months ago

“I haven't received my order”

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Posted 5 months ago

“Purchased a nomination charm online which went fine no problems but when I popped in to your Ashby de la Zouch store to purchase a gift bag to put it in I was told that no I couldn’t purchase a bag but I could buy a gift box for 5.00 rip off that was absolutely unfit for purpose.I was quite willing to buy a bag but to no avail so I popped in to card factory next door and got one for 49p it’s a shame card factory don’t do jewellery.So will take my business elsewhere from now on.”

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Posted 5 months ago

“I haven’t received my order and when I have tried to get in contact I have had no reply”

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Posted 6 months ago

Dear Elle, Thank you for your review, and we’re sorry to hear about your experience with your order. We completely understand how frustrating it must be not to have received your parcel, and we want to help resolve this for you. We received your email on 7th December and replied on 9th December, the next working day, with details regarding your order. According to Royal Mail’s tracking, your order was marked as delivered on 29th November. We also included a map showing the delivery location to help you identify where it was left. We kindly suggest checking around the delivery area, as parcels are sometimes tucked away in safe places. Additionally, it may be worth speaking to neighbours in case it was left with them. If you’re still unable to locate your parcel after these steps, please let us know, and we’ll do our best to assist you further. Thank you for your patience and understanding. Regards, Tanveer

Posted 6 months ago

“My order still hasn’t arrived even after making complaints to both Royal Mail and Grace and co. When calling up the company my concerns were dismissed and was told that my package had to be here somewhere when the package was never delivered in the first place. Still waiting on said package or a refund from the company.”

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Posted 6 months ago

“I was really pleased with the delivery of the bracelet. Unfortunately it was not to my liking so I decided to return it. I went to the Ashby store to be told they did not receive returns - I needed to return it in the post. One of the staff eventually agreed to take my package and put it in the returns upstairs - took it off me as thought it was too much trouble for her! I felt intimidated by the 3 members of staff standing around the till - they were not friendly at all - no smiles! I certainly will not be visiting the Ashby store again with unprofessional staff like that.”

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Posted 6 months ago

“Ring doesn't fit. I've tried phoning and emailing to get this returned/exchanged but no one answers the phone or replies to my emails. Shame the customer service is poor as the ring is beautiful.”

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Posted 8 months ago

“Unfortunately not impressed with the necklace or customer service, bought an engraved necklace which is constantly backwards so you cant see the writing on it so contacted to see if it had been engraved on the wrong side, only got a reply after multiple emails and the response i got was that necklaces turn around, which would be fine if it was true but it is the wrong way around 100% of the time so it is pointless and a waste of a lot of money.”

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Posted 9 months ago

“Still havrnt received it After paying extra to get quick”

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Posted 9 months ago

“I didn't receive my order”

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Posted 10 months ago

“Was not impressed will not order again !! Did an online order for delivery to my local Grantham store , waited till 2pm -went in to collect for a birthday gift that day ! To be told they’ve got an order but it’s not there !!! Lady rang & my deliver has been received by Grantham store that morning -but couldn’t find it all ??!! I explained for a gift that day -lady got one off shelf and did it for me ! Not impressed that it wasn’t ready & the staff had no idea !! Will go back to my original jewellers from now on !! Not happy”

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Posted 1 year ago

“Still haven’t received my parcel after 4 weeks- no help in tracking my parcel. Poor customer services. Waste of money as I’ve paid for my silver ring cleaner and not received it.”

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Posted 1 year ago

“My order didn't arrive by the estimated arrival date or after...”

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Posted 1 year ago

“Not received 😢? So frustrating”

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Posted 1 year ago

Grace & Co Jewellery is rated 4.8 based on 6,511 reviews