Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,171 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 27th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received the bracelet yet”

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Posted 4 days ago

Hi David, We're so sorry to hear that your order hasn't arrived yet. As discussed yesterday, we're aware of a few delays at various Royal Mail sorting offices due to the current weather conditions, so if you could please give it a few more days it would be much appreciated. As also mentioned, if your parcel does become classed as lost, we are more than happy to resend your items or issue a full refund. Kind regards

Posted 3 days ago

“Avoid at all cost! Very disappointed with the customer service. I received one initial response, but despite the company stating that it responds within 48 hours, I have heard nothing since. The courier’s own GPS coordinates and proof of delivery clearly show that the parcel was delivered to a different address, not mine. Despite this evidence, the company hasn’t issued a refund and is now ignoring my messages. This has been an extremely frustrating experience and not the level of service I would expect.”

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Posted 3 weeks ago

Hi Petronela, We are sorry to hear that Royal mail has failed to deliver your order to the correct address. As per our email, we have been investigating this and have since been in touch, explaining the next steps we can take. We can only apologies for an frustration and inconvenience caused. Kind regards

Posted 3 weeks ago

“i havent received my order. no tracking detail.”

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Posted 2 months ago

Hi Tracey, We're so sorry to hear that your order hasn't arrived yet. We can see that your estimated delivery date is showing as 9th June, however, we are aware of a few delays within various Royal Mail delivery offices currently, so if you could please give it a few more days, it would be much appreciated. If it still hasn't arrived by then, please contact us on hello@graceandcojewellery.co.uk, and we can proceed accordingly. As your selected delivery method isn't a fully tracked service, the site will only update when Royal Mail attempts or successfully makes the delivery. We're sorry for any inconvenience caused. Kind regards

Posted 2 months ago

“Cannot give a review as still waiting for my item to be delivered”

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Posted 4 months ago

Hi Susan, We're sorry to hear your order hasn't arrived yet. We've looked into this and can confirm that the estimated delivery date is tomorrow (8th April), as detailed in your dispatch confirmation email. Sadly, the bank holiday weekend can cause slight delays with the post but please contact us on hello@graceandcojewellery.co.uk if your order does not arrive tomorrow. Kind regards

Posted 4 months ago

“Item not recieved”

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Posted 4 months ago

Hi Nicola, We're so sorry to hear that your order hasn't arrived yet. Can you please contact us on hello@graceandcojewellery.co.uk so we can investigate this further and issue a refund/replacement where required? Kind regards

Posted 4 months ago

“won't stop emailing.”

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Posted 5 months ago

“Bad quality item sent, when trying to get help for an exchange was told to order something else instead”

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Posted 6 months ago

Good morning, We're sorry to hear you're not completely satisfied with your purchase. We have checked your order and cannot seem to find any communication from you to request an exchange. If you're not completely happy with your purchase we are more than happy to exchange it for you for either another of the same item, or a different item. Alternatively, we can issue you a refund. If you can please contact us via our contact page we can assist you further with this. We look forward to hearing from you. Kind regards

Posted 6 months ago

“Wrong item sent, had to chase for the refund a couple of weeks after sending it back. Then have had return postage deducted from the amount they’ve sent back. Shocking when it was their error and I am out of pocket, not good service at all.”

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Posted 7 months ago

Good afternoon, We're so sorry to hear you've had an issue with your refund. We've investigated this and corrected the glitch with our system. You will receive an email shortly to confirm the additional refund. We have also investigated the delay in processing your refund and it seems that, despite you posting the item back to us, it hasn't arrived at our Returns Department. Upon your email asking if it had arrived, we issued a refund and reported the lost item with Royal Mail. We're so sorry for any inconvenience caused. We hope the above resolution is okay but please do not hesitate to contact us via our contact page if you have any further questions. Kind regards

Posted 7 months ago

“DID NOT ARRIVE IN 3 WEEKS EMAILED CALLED UP SAID THEY WOULD SIAD THEY WOULD DELIVER IN 5 DAY AND IT WAS FOR MY NAN GOR CHRISTMAS IM SO GUTTED AND THEY TOO THE MONEY OUT OF MY ACCOUNT AND STILL NOT ARRIVED IM APPALLED”

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Posted 7 months ago

Hi Shelia, Apologies for any confusing caused, your parcel did get picked, packed and dispatched, but unfortunately your address was incomplete, the parcel was returned to us, we emailed you on 15.12.25 for confirmation of correct address. If you could please reply to our email we can dispatch your items. Kind regards x

Posted 7 months ago

“Not had my order , your not answering email or calls”

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Posted 7 months ago

Hi Catherine, I've just checked your tracking and the Post Office have a delivery confirmation of 22.12.25, please get in touch if this is not the case. Kind regards x

Posted 7 months ago

“Still not received order and no updates given”

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Posted 8 months ago

Hi Hannah, We're so sorry to hear that your order hasn't arrived yet. Can you please contact us at hello@graceandcojewellery.co.uk so we can investigate this for you. Kind regards

Posted 8 months ago

“Still have not received my delivery”

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Posted 8 months ago

Hi Jacob, We're so sorry to hear that your order hasn't arrived yet. Can you please contact us on hello@graceandcojewellery.co.uk so we can investigate this for you. Kind regards

Posted 8 months ago

“Delivery did not arrive, and email communication poor response time”

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Posted 8 months ago

Hi Ross, We're so sorry to hear that your order hasn't arrived. Can you please contact us on hello@graceandcojewellery.co.uk so we can investigate this with Royal Mail and issue a refund where applicable. Kind regards

Posted 8 months ago

“I have not received my order after nearly 3 weeks”

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Posted 8 months ago

Hi Amanda, We're so sorry to hear that your order hasn't arrived. Please contact us on hello@graceandcojewellery.co.uk and we can investigate this further for you. Kind regards

Posted 8 months ago

“Paid for a gift bag with charm it never came.”

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Posted 8 months ago

Hello David Apologies to see that your order has yet to arrive Having checked your order with this, it would have stated - Estimated delivery: 01/12/25 - 02/12/25 If your order has yet to arrive by Monday, email us using our website contact form, and we'll look into this further Once again, our apologies for this delay during this extremely busy time

Posted 8 months ago

“Because one of my bracelets were missing I’ve contacted you and you’ve done nothing about it”

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Posted 8 months ago

Hello Danielle Apologies for the delay in coming back to you with regard to this. We were waiting for the pictures, but they never appeared in the email chain We've emailed directly with regards to this and to get this sorted out for you

Posted 8 months ago

“Unfortunately item hasn’t turned up in time frame and nothing can do until 10 working days have past. Missing the event had brought this for”

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Posted 8 months ago

Hi Clare, We are very disappointed to hear this, please get in touch so we can resolve this issue, if your order still hasn't turned up. Please accept our apologies. Kind regards x

Posted 8 months ago

“Item not received yet and no tracking info”

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Posted 8 months ago

Hello Caroline We're emailing you with regards to this, so we can get this sorted for you

Posted 8 months ago

“Still no delivery and no email response”

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Posted 8 months ago

If you still haven't received your order please get in touch so we can resolve this issue. Please accept our apologies. Kind regards x

Posted 8 months ago

“Ordered on the 18th and still no delivery attempt despite 48 hour tracked delivery. Sent an email but got no response.”

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Posted 8 months ago

Hi Please accept our apologies this is very disappointing to hear, our free 48 delivery service can take up to 5 working days normally, please get in touch if this issue is still unresolved. Kind regards x

Posted 8 months ago

Grace & Co Jewellery is rated 4.8 based on 7,171 reviews