Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 6,982 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good but tub hard to open”

Helpful Report

Posted 5 days ago

Thank you for your review!

Posted 5 days ago

“Good communication from service team when delivery went missing. Sorted out a replacement that arrived quickly.”

Helpful Report

Posted 5 days ago

Thank you for your review! We are sorry that your original order got lost in transit but we are happy to hear that your replacement made it safely!

Posted 5 days ago

“I bought a Bee necklace , looks really nice , a little smaller than I thought it would be , but its well made and looks good . Wouldn't hesitate to by something else from them”

Helpful Report

Posted 1 month ago

Thank you for your kind words and the 4 star review.

Posted 1 month ago

“Delivered on time in full”

Helpful Report

Posted 1 month ago

Thank you for your kind words and the 4-star review.

Posted 1 month ago

“Excellent service. Speedy delivery over the Christmas season.”

Helpful Report

Posted 1 month ago

Thank you for your kind words and the 4 star review.

Posted 1 month ago

“Very fast delivery, high quality products”

Helpful Report

Posted 1 month ago

Thank you for your kind words and the 4 star review.

Posted 1 month ago

“Lovely piece of jewellery and good price and daughter very happy 😃”

Helpful Report

Posted 1 month ago

Thank you for your kind words and the 4 star review.

Posted 1 month ago

“All the people I dealt with were great, the only issue I had was with the website which needs a purchase confirmation step added.”

Helpful Report

Posted 2 months ago

Hi Philip, Thank you for the feedback, once the customer places an order then a confirmation email is sent automatically, unless the email address is incorrect. Kind regards x

Posted 2 months ago

“Waiting to see if it fits her yet ...???”

Helpful Report

Posted 2 months ago

Hi Edwin, Fingers crossed its the perfect size! Kind regards x

Posted 2 months ago

“Good product, looks really nice, delivered quickly nice simple process from start to finish, only reason for 4 rather than 5 star was, when i opened the package the necklace was hanging out of the box and could of easily been damaged, just not the best first impression, but would buy from you again.”

Helpful Report

Posted 2 months ago

Hi James, Thank you for your feedback, we are pleased the necklace wasn't damaged, and we are delighted you will be a returning customer. Kind regards x

Posted 2 months ago

“Bracelet beautiful quick service”

Helpful Report

Posted 2 months ago

Thank you for your kind words, we are pleased you are happy with the service. Kind regards x

Posted 2 months ago

“Had no problems except with delivery where it wasn't packaged very well so the box is crumpled and it's a Xmas present for someone.”

Helpful Report

Posted 2 months ago

Hi Sonya, We're so sorry to hear that the packaging was damaged in transit, please feel free to email hello@graceandcojewellery.co.uk and we can send you new packaging. Kind regards

Posted 2 months ago

“Lovely charm and small presentation bag, just should maybe advise of how long it takes to ship and deliver”

Helpful Report

Posted 3 months ago

Hi Sarah We are delighted you are pleased with your charm and presentation bag, also all the delivery information is on our website. Kind regards

Posted 3 months ago

“Good easy site to manage. However it would be even better if you could type in the exact item you're looking for. Delivery was very good and I like the fact that each item came in its own little box.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review! We appreciate the feedback and will pass this on to our web team. We are so pleased to hear your delivery was well presented upon arrival. Kind Regards x

Posted 3 months ago

“I got exactly what I ordered and am pleased with it”

Helpful Report

Posted 4 months ago

Hi Barbara, Thankyou so much for the review! We're really glad to hear everything arrived just as expected. We appreciate your support. Kind Regards x

Posted 4 months ago

“Good value for money and fast delivery”

Helpful Report

Posted 4 months ago

Hi Karen, We're thrilled to hear your order arrived quickly and you are happy with our service. Thank you for taking the time to leave us a review! Kind Regards x

Posted 4 months ago

“Good service Fair price”

Helpful Report

Posted 5 months ago

Hi Michael Thank you for taking the time to review us. Kind Regards x

Posted 5 months ago

“I'm pleased with my purchase I hope my friend who it's for will also be pleased Thank you”

Helpful Report

Posted 5 months ago

Hi Irene We also hope your friend loves her gift, thank you for your review. Kind Regards x

Posted 5 months ago

“The ordering process was simple. Delivery was as scheduled and to the place requested. They use the best couriers.”

Helpful Report

Posted 6 months ago

Hi John Thank you for your review. Kind Regards x

Posted 5 months ago

“Nice and quick goods arrived as ordered didn't give 5 stars because the presentation box was a little damaged.”

Helpful Report

Posted 6 months ago

Hi Lindsey We are sorry to hear this. We try to make sure all packaging is checked before being used and sent out to ensure the best customer experience, we will pass this feedback on to our packaging team. Kind Regards x

Posted 5 months ago

Grace & Co Jewellery is rated 4.8 based on 6,982 reviews