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Grace & Co Jewellery Reviews

4.8 Rating 5,829 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

Company Reviews

Product Reviews

4.8

Based on 5,829 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587340

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 24th March 2024

Grace & Co Jewellery 5 star review on 8th February 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 4th August 2023

Grace & Co Jewellery 5 star review on 15th July 2023

Grace & Co Jewellery 5 star review on 29th June 2023

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Necklace was well received.shame I forgot to gift rap the item.”

Posted 3 weeks ago

“My order came promptly and in good condition. The jewellery is of high quality and looks just like the pictures on the website.”

Posted 4 weeks ago

“Items delivered were beautifully packaged and lived up to standards.”

Posted 1 month ago

“Beautiful necklace and pendant , only thing that I was disappointed with was the extension part of the chain, this can only be set to long or short, no in between options due to size of the smaller links. 🔗”

Posted 1 month ago

“Beautiful charms, very helpful staff, arrived quickly, the only problem i had, it let me order online, and 1 of the charms was out of stock and accepted my order”

Posted 1 month ago

“Grace & Co were easy to order from and delivered quickly too. However, the ring itself feels on the cheap side and I would say not as pictured. Its more of a delicate ring, rather than chunky I'd say?”

Posted 2 months ago

“Found a beautiful necklace for my sister's special birthday. Arrived on time, well packaged. It is really lovely. It took some time to decide because of the wide range on offer.”

Posted 4 months ago

“Was a bit disappointed with the packaging, but that might just be my expectation as it was a gift for someone, I had to also polish the link as it looked like it had a finger print smudge on it ,but apart from that I'm quite happy”

Posted 4 months ago

“Brought a lovely Pandora charm online for my wife, when I went to pick it up from the store, they couldn't find the charm, took them a while before they found it.”

Posted 5 months ago

“Perfect just as described”

Posted 5 months ago

“Charms were lovely and great value for the money, also brought 2 rings in the sale which are well well worth the money, great experience on buying online.”

Posted 5 months ago

“Lovely bracelet, good quality”

Posted 5 months ago

“Good communication as a customer, arrived earlier than expected in perfect condition overall good service”

Posted 6 months ago

Thank you for taking the time to leave us a review we love getting feedback from our customers and hope you enjoy your Nomination charm. Kind Regards x

Posted 6 months ago

“Arrived a wee bit later than expected”

Posted 7 months ago

Hi Sarah, We hope you didn't have to wait too long as we can see we dispatched your Nomination Charm on the same day the order was placed. Our standard delivery time is estimated at 3-5 working days this is dependent on Royal Mail, we always appreciate feedback if they do not meet these expectations. We hope to have you back shopping with us again soon. Kind Regards x

Posted 7 months ago

“I ordered in store on July 16th. Still I didn't receive any message or email for collection. I called to the store and asked until then I haven't heard any notification”

Posted 8 months ago

Hi Shravs, We have had our online team look into this for you and can you placed the order on the 28th of July, our records show that an email was sent to you on the 1st of August to tell you that your order was ready to be collected from your selected store. We are sorry if non of these emails reached you and would advise you to check your SPAM folders in case they ended up in there by accident. Kind Regards x

Posted 8 months ago

“Good price and no ripping off for delivery costs”

Posted 8 months ago

Thank you for your review. Kind Regards x

Posted 8 months ago

“Received my starter bracelet and charm, very quick delivery and think my friend will love them”

Posted 9 months ago

We hope your friend loves the gift thank you for your review. Kind Regards x

Posted 9 months ago

“My item arrived on time, as promised, well packaged, and was as seen online. Excellent service all round. Thank you.”

Posted 9 months ago

Thank you for your review Pauline. Kind Regards x

Posted 9 months ago

“Overall I’m happy with the ease of use of the website and the speed of delivery. Really happy with the product too. The only thing I found frustrating was the fact that I was advised on your website that I’d get a 15% discount on the item if I subscribed to your newsletter which I did. The code supplied was not valid. I did check terms and conditions and the item I chose met the criteria so this did make an otherwise very good service, slightly disappointing.”

Posted 9 months ago

“Perfect item and service but very slow delivery.”

Posted 11 months ago

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Grace & Co Jewellery is rated 4.8 based on 5,829 reviews