Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,169 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 27th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good efficient delivery”

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Posted 1 week ago

Thank you for your review!

Posted 1 week ago

“Nice charm, with a good selection to choose from on the website. Shame that you have to pay extra to obtain a gift bag from Grace & Co. The ribbon to tie the bag wasn't even included. Makes it all rather cheap & underwhelming! Whenever I've purchased jewellery online, the presentation gift bag has always been included as the finishing touch, so being charged is a first for me when buying jewellery. The service from Royal Mail was disappointing & it took longer than expected to receive my charm. Not the fault of Grace & Co, but something that needs to be addressed by them. I advise using the expediated delivery, rather than the untraceable free delivery option, especially if your order is time sensitive. I like the nomination charm itself, and i know my Sister will love it as her 70th Birthday present. Overall, Grace & Co are a decent company to buy from. Just keep in mind the presentation gift bag costs extra, as does 24 or 48 hour delivery.”

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Posted 2 weeks ago

Thank you Alison for your review. We are happy to hear you are pleased with the charm you purchased for your sister as a gift. Thank you for your honest feedback regarding our gift bags, we will pass on your concern to the team regarding this. Our apologies that your order took longer then expected to arrive due to Royal mail, while this is something that is out of our direct control, we appreciate you sharing your experience to hopefully help other customers ordering with us, especially if it is need ASAP. Thank you again for your review.

Posted 2 weeks ago

“Item arrived on time and in good condition”

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Posted 2 months ago

Thank you for your review!

Posted 2 months ago

“Excellent service, beautiful charm exactly what my wife was wanting, thank you”

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Posted 3 months ago

Thank you for your lovely review!

Posted 3 months ago

“Lovely bracelet , great customer service . Postage/ delivery was a problem but this was the fault of Royal Mail and not Grace & co”

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Posted 3 months ago

“Very good.”

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Posted 3 months ago

Thank you for your review!

Posted 3 months ago

“Very happy”

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Posted 3 months ago

Thank you for your review, we are so glad to hear you are happy with your new item.

Posted 3 months ago

“Met expectations”

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Posted 5 months ago

Hi John, Thank you for your review, we're pleased to hear you're happy with your purchase. Kind regards

Posted 5 months ago

“Lovely earrings but I paid extra for a gift bag & it was missing. Had to contact Grace & Co. again to send it ASAP as it was a birthday gift.”

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Posted 5 months ago

Good afternoon, We're so sorry to hear an item was missing from your initial delivery, but pleased to hear we were able to rectify this for you. Kind regards

Posted 5 months ago

“Good but tub hard to open”

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Posted 5 months ago

Thank you for your review!

Posted 5 months ago

“Good communication from service team when delivery went missing. Sorted out a replacement that arrived quickly.”

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Posted 5 months ago

Thank you for your review! We are sorry that your original order got lost in transit but we are happy to hear that your replacement made it safely!

Posted 5 months ago

“I bought a Bee necklace , looks really nice , a little smaller than I thought it would be , but its well made and looks good . Wouldn't hesitate to by something else from them”

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Posted 6 months ago

Thank you for your kind words and the 4 star review.

Posted 6 months ago

“Delivered on time in full”

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Posted 6 months ago

Thank you for your kind words and the 4-star review.

Posted 6 months ago

“Excellent service. Speedy delivery over the Christmas season.”

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Posted 6 months ago

Thank you for your kind words and the 4 star review.

Posted 6 months ago

“Very fast delivery, high quality products”

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Posted 7 months ago

Thank you for your kind words and the 4 star review.

Posted 6 months ago

“Lovely piece of jewellery and good price and daughter very happy 😃”

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Posted 7 months ago

Thank you for your kind words and the 4 star review.

Posted 6 months ago

“All the people I dealt with were great, the only issue I had was with the website which needs a purchase confirmation step added.”

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Posted 7 months ago

Hi Philip, Thank you for the feedback, once the customer places an order then a confirmation email is sent automatically, unless the email address is incorrect. Kind regards x

Posted 7 months ago

“Waiting to see if it fits her yet ...???”

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Posted 8 months ago

Hi Edwin, Fingers crossed its the perfect size! Kind regards x

Posted 7 months ago

“Good product, looks really nice, delivered quickly nice simple process from start to finish, only reason for 4 rather than 5 star was, when i opened the package the necklace was hanging out of the box and could of easily been damaged, just not the best first impression, but would buy from you again.”

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Posted 8 months ago

Hi James, Thank you for your feedback, we are pleased the necklace wasn't damaged, and we are delighted you will be a returning customer. Kind regards x

Posted 7 months ago

“Bracelet beautiful quick service”

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Posted 8 months ago

Thank you for your kind words, we are pleased you are happy with the service. Kind regards x

Posted 7 months ago

Grace & Co Jewellery is rated 4.8 based on 7,169 reviews