Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,169 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 27th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Nomination bracelet for my mum, it brought her wrist out in a rash?”

Helpful Report

Posted 1 month ago

Hi Jenny, We're so sorry to hear that your Mum has had a reaction to her new Nomination bracelet. Whilst many people have no issues with Nomination jewellery, if the wearer is sensitive to certain metals, this can potentially cause a reaction. If you can please contact us on hello@graceandcojewellery.co.uk or via phone on 01530 587 227 we can investigate this for you. Kind regards

Posted 1 month ago

“I paid extra for guaranteed next day delivery not realising this required a signature. I still have not received my parcel a week later, as I'm out at work all day.”

Helpful Report

Posted 1 month ago

Hi Michelle, We're really sorry to hear that you have not received your order yet. We can see that Royal Mail attempted delivery on the next few working days after you placed your order, and that you have since requested a change in delivery via the Royal Mail track and trace site. Please let us know on hello@graceandcojewellery.co.uk if you have any further issues with delivery and we can address this with Royal Mail. We're sorry for any confusion caused by our postage method details and will pass your comments on to our web development team. Kind regards

Posted 1 month ago

“I haven’t received my order in time despite being told it would”

Helpful Report

Posted 2 months ago

Hi Michelle, We're so sorry to hear that your order didn't arrive on time. We can see that your estimated delivery date is showing as 9th June (yesterday) and that it has been marked as delivered this morning. Sadly, we have recently become aware of a few delays at various Royal Mail delivery/sorting offices, and can only apologise for any inconvenience caused here. Please do not hesitate to contact us at hello@graceandcojewellery.co.uk if you have any further questions or concerns. Kind regards

Posted 2 months ago

“A couple of the items were broken unfortunately”

Helpful Report

Posted 2 months ago

Hi Joanne, We're so sorry to hear that some of your items were broken on delivery. Whilst we check all items before shipping, sadly, damage can sometimes occur during transit. If you can please contact us on 01530 587227, or email hello@graceandcojewellery.co.uk, we can arrange for replacement items to be sent to you. Kind regards

Posted 2 months ago

“Received the nomination charm and has a stone missing do need to return”

Helpful Report

Posted 3 months ago

Hi Annie, Our apologies that this has been missed. We have reached out to you with how to get a free returns label so we can send out a replacement ASAP. Our apologies again.

Posted 3 months ago

“wasn’t as advertised”

Helpful Report

Posted 6 months ago

Hi Teagan, We're so sorry to hear you're not completely satisfied with your purchase. Can you please contact us via our contact form so we can discuss this further with you? Kind regards

Posted 6 months ago

“I wanted to purchase some nomination charms. Googling them your site came up advertising 10% off. However it failed to state that nomination items were excluded. Bad advertising on your part. I emailed saying I would like to cancel the order, and you got back to me after the order had been shipped. Poor. I will never use or recommend this company to anyone, customer focus is certainly lacking. The nomination charms are lovely and I will buy direct from them going forward. Your loss.”

Helpful Report

Posted 8 months ago

Thank you for sharing your experience with us. We are truly sorry for the inconvenience and frustration this situation caused. Nomination items are excluded from discounts under Nomination’s policy, and we sincerely regret that this was not clearly communicated on the page where you saw the 10% off offer. Our customer service team has sent you an email with further details, and we kindly ask you to have a look when you can. If there is anything more we can help with, please let us know.

Posted 8 months ago

“Got a charm my daughter has purchased several charms and all were lovely although the one I purchased wasn’t nice it was personalised with a name but you can’t make out the name it looks like just lines”

Helpful Report

Posted 8 months ago

“Received my Pandora ring that sadly needed to be returned due to it being far to big.. not only did I pay £4.99 to return it but they also took £3.00 for admin fees which left me £7.99 out of pocket.. won’t be using again”

Helpful Report

Posted 1 year ago

Hello Lauren, Thank you for your feedback, and I'm sorry to hear you're disappointed with your return experience. As outlined in our returns policy (https://www.graceandcojewellery.co.uk/returns-and-refunds-i117), customers are responsible for return postage costs for unwanted items, and a £3 administrative fee is deducted to cover processing. I completely understand that this isn't ideal, and I'm sorry for any frustration caused. We always strive to be as transparent as possible about our policies, and we appreciate your feedback as it helps us improve our service.

Posted 1 year ago

“My item has not arrived. Apparently lost in post. Was meant to be called back but I had to call again as no call back given.”

Helpful Report

Posted 1 year ago

“Disappointed with the quality. It was a sale item but the supposed original price was ridiculousfor this pendant. Very thin chain that already had a tangle in it when it arrived. No instructions included for returning the item, or I would have done. As this was a gift for my daughter I had to buy a better chain to be able to give it to her on her birthday. Not a good experience.”

Helpful Report

Posted 1 year ago

“Bracelet itself was fine but wasn't in the box intended for it so fell out whein I opened the package. The gift bag that came with it was severely creased due to it beung forced through the letter box. I will have to apologise to the recipient when she receives it for her birthday next week.”

Helpful Report

Posted 2 years ago

“I could not use the tool as no instructions came with it”

Helpful Report

Posted 2 years ago

“I didn’t receive my parcel as i got an email stating that the charm i ordered wasn’t in stock therefore my order was deemed to be ‘unable to fulfil’. Utterly disappointing experience that i’ve had to endure aswell as this, this was my first order with grace and co, moving forward i’m weary and don’t think i will be attempting to order again.”

Helpful Report

Posted 2 years ago

“Very small and cheap looking, unable to return as they are earrings. Disappointed as the photo on te website made them look much better than they are.”

Helpful Report

Posted 2 years ago

“Very long to take to deliver”

Helpful Report

Posted 3 years ago

Hi Maggie, We are sorry you have experienced delays with your order some items we order directly with our supplier which can make delivery times slightly longer, all information about this can be found on our website upon placing an order. We will have our team look into this for you and we hope you receive your Notch items soon. Kind Regards x

Posted 3 years ago

“Stone in the charm was not central. Poor quality”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for your review, we're very sorry to hear you're not completely satisfied with your purchase. All our Nomination charms are handmade and therefore can differ in looks from charm to charm, however, we are more than happy to either refund or exchange the charm for you should you wish. If you would like to contact us at hello@graceandcojewellery.co.uk we can arrange this for you. Kind regards. x

Posted 3 years ago

“Ordering the item was easy but unfortunately I have not received my item ??”

Helpful Report

Posted 3 years ago

Hi Peter, Thank you for your review. We're so sorry to hear that your order was delayed, unfortunately, due to the Royal Mail strikes many items were severely delayed. We have checked the tracking on your order and can see that it arrived in time for Christmas, albeit later than estimated. Kind regards. x

Posted 3 years ago

“Lovely earrings but not as blue as pictures show, would of sent back if possible.”

Helpful Report

Posted 3 years ago

“Hi I actually do have an issue with my delivery. I paid for an express delivery which promised the gift to be delivered by the 19th of November. The package was then sent to the wrong location and I was not able to receive the package in time. As a result of this my sister was not able to open her gift on her birthday. I would like to be refunded for the amount I paid for delivery ASAP please. Thank you.”

Helpful Report

Posted 4 years ago

Hi Jordan, We're so sorry to hear that your item was delivered to the wrong location and that your sister didn't get her gift on time. We have processed a full refund for the postage you paid and will log this as a complaint with Royal Mail. We hope that helps but should you have any questions please do not hesitate to contact us. Stay safe. x

Posted 4 years ago

Grace & Co Jewellery is rated 4.8 based on 7,169 reviews