Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,191 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 27th June 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two of the Nomination charms from you and have bought them in the past for my granddaughter. They came well packed and in plenty of time for Christmas. I am sure she is going to be thrilled with them. You always have an excellent choice and it suits me to shop on line as I can't get to the shops conveniently.”

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Posted 8 months ago

Hi Margaret, We are delighted with your review! I'm sure your granddaughter is going to be thrilled with her Christmas present. Thanks for being a loyal customer. Kind regards x

Posted 8 months ago

“Too long to deliver i ordered on the 23rd of august it’s currently the 2nd of September and STILL NOT got my order. takes too long to reply to you also I don’t recommend”

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Posted 3 days ago

Hi, We’re really sorry that your order has still not arrived and completely understand your frustration. We also apologise if you felt our response took too long. Our team always aims to respond to email queries within 48 working hours; however, we are closed on weekends and bank holidays, so these days are not included in this timeframe. As discussed over email, Royal Mail is currently experiencing some delivery delays. If your parcel has still not arrived 5 working days after the estimated delivery date, it will be considered lost and we will be more than happy to either resend your order or provide a full refund. We’re very sorry for the inconvenience and appreciate your patience while we get this resolved. Kind regards, Grace & Co

Posted 2 days ago

“I tried to order direct with Pandora, but it was a very frustrating experience, then i found Grace & Co and this was perfect, the website easy to navigate, customer services great, packaging lovely, a great buying experience for me and will be returning”

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Posted 3 days ago

Thank you for your lovely 5* review, we are pleased to hear you found the experience with us great!

Posted 2 days ago

“My charm came quick, it’s lovely, bought it for my birthday present. Definitely recommend buying from you.”

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Posted 4 days ago

Thank you for your lovely 5* review!

Posted 3 days ago

“Fab website fast delivery. My go to for quodo jewellery.”

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Posted 4 days ago

Thank you Jennifer for your 5* review!

Posted 3 days ago

“Beautiful product! Speedy delivery! Highly recommend!⭐️⭐️⭐️⭐️⭐️”

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Posted 5 days ago

Thank you for your 5* review, we are pleased you are happy with our service.

Posted 3 days ago

“I had to contact the company about a change of address and the staff were very helpful and sorted it all out, very professional. My nomination charm arrived very fast and I am really happy with all aspects of the company”

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Posted 6 days ago

“Fast delivery and as described. Lovely ring topper.”

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Posted 1 week ago

“Second time I have bought from them, certainly won't be the last. Excellent service”

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Posted 1 week ago

“Easy to navigate website and easy to order. Kept up-to-date with delivery. Delivered very quickly. Ordered on Tuesday arrived by Thursday. Excellent.”

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Posted 1 week ago

Thank you Jennifer for your lovely 5* review, we are pleased to hear you are happy with our overall service.

Posted 1 week ago

“Excellent service and purchase delivered on time”

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Posted 1 week ago

Thank you Jacqueline for your lovely 5* review!

Posted 1 week ago

“Very happy”

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Posted 1 week ago

Hi Julie, Thanks for your 5* review; we're really pleased to hear how happy you are! Kind regards

Posted 1 week ago

“Excellent”

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Posted 2 weeks ago

Hi Daphney, Thank you for your review! Kind regards

Posted 1 week ago

“Easy to order, website was great and found what I was looking for quickly. Delivery was also quick. Very happy with purchase.”

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Posted 2 weeks ago

Hi Annmarie, Thank you for your review! We're really pleased to hear how happy you are with our service, as well as your purchase! Kind regards

Posted 1 week ago

“Not delivered when it was supposed to be ,but unfortunately you hide behind and say it was the post office that’s at fault and that’s that. But if you cared you would say what your going to do about and try and make sure no one else will have the same problem especially as it was for a birthday”

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Posted 2 weeks ago

Hi Wayne, We’re really sorry that your order didn’t arrive within the expected timeframe, particularly as it was intended as a gift. We completely understand how disappointing and frustrating this must have been. Your order was dispatched by us on time, but unfortunately Royal Mail has been experiencing some delivery delays due to the recent extreme heat. While this is outside our direct control, we appreciate that you placed your order with us and expected it to arrive within the timeframe provided. As a gesture of apology, we have already refunded the postage fee you paid, as communicated to you. We understand that this doesn’t make up for the disappointment of your gift not arriving in time, but we wanted to do what we could to acknowledge the inconvenience caused. We’re very sorry again for the inconvenience and disappointment this has caused.

Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

Thank you Angela for your 5* review!

Posted 2 weeks ago

“Grace & Co have lots of beautiful jewellery to choose from. I placed an order and it arrives quickly and the jewellery was as expected. Would definitely buy from them again”

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Posted 2 weeks ago

Thank you Tracy for your lovely 5* review, we look forward to seeing your next order.

Posted 2 weeks ago

“Fab service”

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Posted 2 weeks ago

Thank you Rebecca for your 5* review.

Posted 2 weeks ago

“Had some lovley stuff from here but got a surprise bag and didnt like nothing and ring was small I didn't expect everything be perfect for £20 but one thing would have been nice”

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Posted 2 weeks ago

Hi Christine, Thank you for your honest review and feedback. We are sorry to hear you didn't like anything you received in your Mystery bag, as the contents of each bag are selected at random the mix of styles included in the bag is varied. We can only apologies for your disappointment, we will pass on you feedback to the online team. Kind regards

Posted 2 weeks ago

“Easy ordering quick delivery”

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Posted 2 weeks ago

Thank you for your 5* review!

Posted 2 weeks ago

“Fab service lovely charm”

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Posted 2 weeks ago

Thank you Kelly for your 5* review!

Posted 2 weeks ago

Grace & Co Jewellery is rated 4.8 based on 7,191 reviews