Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,466 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 10th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best gift I have given, made my family cry with happy tears”

Helpful Report

Posted 1 day ago

“Very good”

Helpful Report

Posted 1 day ago

“Found the pandora charm I wanted at a good price. Grace & Co kept me informed of what was happening, and the item arrived on time.”

Helpful Report

Posted 1 day ago

“Quick delivery, good comms”

Helpful Report

Posted 1 day ago

“Kept informed from ordering to delivered”

Helpful Report

Posted 1 day ago

“Great service and swift delivery. Would recommend.”

Helpful Report

Posted 1 day ago

“I love all the stuff I have bought everything I have bought is absolutely fantastic and I would recommend you to my friends and family”

Helpful Report

Posted 1 day ago

“I bought a watch for my mother in April, I contacted you to say it was broken within 3 weeks of her opening it I've had nothing back from yourselves. No help. No replacement. No refund. No help offered at all. I have called to No answer. I left my contact details on your 'contact us ' section of your website. £130 wasted. I would like a response please. Emilwhit1994@hotmail.co.uk is my email.”

Helpful Report

Posted 2 days ago

Hi Emily We are very sorry to hear about your experience. We recently discovered that our replies were not reaching Hotmail addresses due to a technical issue. We’ve now contacted you directly to resolve this and have offered a refund or replacement for the faulty watch, along with reimbursement for return postage. Apologies again for the delay and inconvenience.

Posted 1 day ago

“My item didn’t arrive when expected, it didn’t arrive at all. I contacted them several times before I got a reply. I eventually was sent another ring out just for the stone to fall out 1 day later”

Helpful Report

Posted 3 days ago

Hi We are really sorry to hear about your experience and completely understand your frustration. Please return the faulty ring to us, and we will be happy to either send you a replacement or issue a full refund (whatever you prefer). Kindly include a brief note in the parcel stating that the item is faulty, along with your name and order number. The return address is: Grace & Co Returns Department 17 Market Street Ashby de la Zouch Leicestershire LE65 1AF We are very sorry for the inconvenience caused and appreciate your patience while we get this sorted for you.

Posted 3 days ago

“Very well set up website, easy to navigate with lots of options and value for money!”

Helpful Report

Posted 4 days ago

“Very quick delivery great product”

Helpful Report

Posted 4 days ago

“Fantastic service, order came within two days & beautifully packaged.”

Helpful Report

Posted 4 days ago

“Prompt delivery. Travel charm. The charm is lovely and it’s so different to be able to have a reminder of places you have visited.”

Helpful Report

Posted 4 days ago

“Very quick dispatch from placing order to delivery, excellent communication.”

Helpful Report

Posted 4 days ago

“I have used grace and Annie’s for several occasions now and would highly recommend them. They are very professional, reliable and always very helpful and friendly 😃😃😃😃”

Helpful Report

Posted 5 days ago

“Speedy delivery and item arrived well packaged”

Helpful Report

Posted 5 days ago

“Beautiful necklaces received. Well presented, good quality and price. Will be buying from here again.”

Helpful Report

Posted 6 days ago

“Was very happy with my order it arrived very quickly and no hassle”

Helpful Report

Posted 6 days ago

“Exactly what I wanted for a gift. Great communication and fast delivery. I would order again from Grace and Co.”

Helpful Report

Posted 1 week ago

“Arrived quickly many thanks”

Helpful Report

Posted 1 week ago

Grace & Co Jewellery is rated 4.8 based on 6,466 reviews