Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,826 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a charm and the wrong item was sent. I emailed twice but had no response so I went into a local Grace shop and the staff in there were brilliant and sorted the issue straight away.”

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Posted 7 hours ago

“I'm very happy with my purchase but disappointed it didn't come in a little nomination pouch”

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Posted 2 weeks ago

Hi Louise, We are glad to hear you are happy with your nomination charm. Due to the nomination packaging being updated the charms are now packaged in boxes not pouches, we are sorry to disappoint you. Kind Regards x

Posted 2 weeks ago

“Can’t give a reveiw because I haven’t received my order yet”

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Posted 3 weeks ago

Hi John, We're sorry to hear that your experience didn't meet expectations, we always aim to provide the best service possible, please let us know if this still hasn't arrived. Kind regards x

Posted 2 weeks ago

“I only rated 3 out of 5 stars because, whilst I was entirely pleased with the service received, I do not consider this to be above the level of service expe in these times”

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Posted 3 weeks ago

Thank you for sharing your feedback. We're disappointed to hear about your experience and would like to learn more about what happened. Kind regards x

Posted 2 weeks ago

“I was not to happy as it said spend £69 and get a free bracelet I spent £85 and no bracelet”

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Posted 1 month ago

Hi Maraget We process orders as they come through, as your order did not have a bracelet added to your basket, this is why one was not sent out with your order. Kind Regards x

Posted 4 weeks ago

“Ordered arrow earrings. Was sent cheaper anchor earrings. Took back to store in market harborough as arrows out of stock online. Staff very helpful and changed them straight away. Online service 1/5. Store service 5/5”

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Posted 2 months ago

Hi Mark We do wish you had reached out to our online team so we could rectify this error for you, however, we are glad to hear the staff at our Market Harborough store sorted this for you. Kind Regards x

Posted 2 months ago

“Excellent delivery service however the item is much smaller than expected and doesn't appear to be of great quality”

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Posted 2 months ago

Hi Tracey, We are sorry to hear you were not satisfied with your item. This is Pandora's new collection of mini charms, we are of course happy to take the item back if you would prefer an alternative, perhaps something from the normal collection not the new mini items. Please get in touch with us at 'hello@graceandcojewellery.co.uk if you would like further information on how to return an item to us. Kind Regards x

Posted 2 months ago

“I have no problem with the service and although the earrings I bought were not very expensive I found them very flimsy”

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Posted 2 months ago

Hi Julia We are sorry to hear you haven't been satisfied with your order, we welcome all feedback so we will pass this feedback on to our team. Kind Regards x

Posted 2 months ago

“The charm didn’t come with the nomination packaging which was disappointing as it was a gift.”

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Posted 3 months ago

Hi Rachel, thank you for shopping with us. We're sorry to hear you were disappointed. As per our policy, Nomination charms are sent in their standard charm packaging. Nomination gift bags are only included when a bracelet is purchased. However, we do offer our own branded gift bags, which are great for gifting individual charms and can be added to your order at checkout. We hope you’ll consider this option next time, and we’re always here if you need any assistance.

Posted 3 months ago

“Well I was happy with 2 of my purchases but the mum one was a gift and didn't arrive on time seem to take so long”

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Posted 8 months ago

Hi Maria, thank you for finding us Wishing to check why this happened, we're a little confused We don't see many records of your purchases, just the one, which was an Elephant charm, ordered on a Friday afternoon, dispatched arriving Friday morning, several days before estimate If you can let us know more details, we'll look into this further so we can prevent this kind of thing from happening

Posted 8 months ago

“The items arrived on time and in good condition. I was disappointed I didn’t get the little gift bag that I have done in the past. I now have to purchase something to put the charms in”

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Posted 11 months ago

Thank you for your feedback, and we're glad to hear your items arrived on time and in good condition. We sincerely apologise for the oversight regarding the gift bag. While we generally only send gift bags with bracelets, we understand how important it is for this occasion, and as a gesture of goodwill, we will be sending you some small gift bags to your address. You will receive an email with the tracking number once they are dispatched. Thank you for your understanding, and we hope this resolves the matter to your satisfaction. Best regards, Grace & Co

Posted 11 months ago

“Promised gifts never received them with the order”

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Posted 1 year ago

“Gift bag arrived all crinkled and unusable and bracelet had some sort of greasy film on it. Will be taking it into a shop to resolve. Won't be buying online again.”

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Posted 1 year ago

“Service was excellent however, I am very disappoined with the size of the locket as it looked so much bigger on line. It was to hold a lock of baby hair but it is so small it was is an impossiblity. I would have returned the item but I requested inscription.”

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Posted 1 year ago

“The delivery note and my order requested black refills, but I am afraid that you sent me blue ones.”

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Posted 2 years ago

Hi Jocelyn, One of the team has emailed you about this, we hope to resolve this for you. Kind Regards x

Posted 2 years ago

“Mid score based on communication and prompt delivery. As the watch pendant is part birthday present for my wife in a couple of days time, I am unable to currently comment on the quality, although at first glance the item looks good.”

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Posted 2 years ago

“Order arrived quickly and was well packaged”

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Posted 2 years ago

“I would like a refund please I did not collect the earrings as I found Pandora in Liverpool we’re a lot cheaper”

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Posted 2 years ago

Hi Shirley, We have checked with the store you selected to collect the earrings from and have therefore refunded your order. Kind regards. x

Posted 2 years ago

“Unfortunately we are still waiting for the parcel to arrive! It didn't come in time for Christmas.”

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Posted 2 years ago

“I ordered wrong size earrings by error ,the lady in Hinckley Grace & Co was extremely unhappy about this offering no alternative, I suggested if I could swap them for the smaller size offering to pay the same price as it was my mistake after all, she just huffed & went off,she changed them & said "do uou want jewellery cleaner for £5.00 to make up the money ,which I didn't really ,she said you'll just have to have a credit note then abruptly, whichI replied I didn't mind that at all & thanked her,she never smiled or anything, I have dealt with this shop assistant before When there was a 20% offer on throughout the shop & shestill tried to charge me full price when I asked " are they not 20%this week as in your posters everywhere in the shop ,she never apologised for thr mistake ,she just went ahead with the transaction, I came outthat day feeling disappointed as I have always found the staff excellent, friendly & super helpful & this member of staff really does let them down ,I'm sorry about this ,a normally happy customer.”

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Posted 2 years ago

Grace & Co Jewellery is rated 4.8 based on 6,826 reviews