Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,780 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,780 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best gift I have given, made my family cry with happy tears”

Helpful Report

Posted 5 months ago

“I bought a watch for my mother in April, I contacted you to say it was broken within 3 weeks of her opening it I've had nothing back from yourselves. No help. No replacement. No refund. No help offered at all. I have called to No answer. I left my contact details on your 'contact us ' section of your website. £130 wasted. I would like a response please. Emilwhit1994@hotmail.co.uk is my email.”

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Posted 5 months ago

Hi Emily We are very sorry to hear about your experience. We recently discovered that our replies were not reaching Hotmail addresses due to a technical issue. We’ve now contacted you directly to resolve this and have offered a refund or replacement for the faulty watch, along with reimbursement for return postage. Apologies again for the delay and inconvenience.

Posted 5 months ago

“My item didn’t arrive when expected, it didn’t arrive at all. I contacted them several times before I got a reply. I eventually was sent another ring out just for the stone to fall out 1 day later”

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Posted 5 months ago

Hi We are really sorry to hear about your experience and completely understand your frustration. Please return the faulty ring to us, and we will be happy to either send you a replacement or issue a full refund (whatever you prefer). Kindly include a brief note in the parcel stating that the item is faulty, along with your name and order number. The return address is: Grace & Co Returns Department 17 Market Street Ashby de la Zouch Leicestershire LE65 1AF We are very sorry for the inconvenience caused and appreciate your patience while we get this sorted for you.

Posted 5 months ago

“Very well set up website, easy to navigate with lots of options and value for money!”

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Posted 5 months ago

“Very quick delivery great product”

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Posted 5 months ago

“Fantastic service, order came within two days & beautifully packaged.”

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Posted 5 months ago

“Prompt delivery. Travel charm. The charm is lovely and it’s so different to be able to have a reminder of places you have visited.”

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Posted 5 months ago

“Very quick dispatch from placing order to delivery, excellent communication.”

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Posted 5 months ago

“I have used grace and Annie’s for several occasions now and would highly recommend them. They are very professional, reliable and always very helpful and friendly 😃😃😃😃”

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Posted 5 months ago

“Speedy delivery and item arrived well packaged”

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Posted 5 months ago

“Beautiful necklaces received. Well presented, good quality and price. Will be buying from here again.”

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Posted 5 months ago

“Was very happy with my order it arrived very quickly and no hassle”

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Posted 5 months ago

“Exactly what I wanted for a gift. Great communication and fast delivery. I would order again from Grace and Co.”

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Posted 5 months ago

“Arrived quickly many thanks”

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Posted 5 months ago

“Ordered on line. Easy, fast and efficient service. Item arrived within promised timescale. Will use again.”

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Posted 5 months ago

“Everything arrived to order, presented well. Great service that I would use again. Thank you.”

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Posted 5 months ago

“Brilliant 👏”

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Posted 5 months ago

“Good very nice”

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Posted 5 months ago

“I bought a Nomination charm for my daughter’s friend as a 13th birthday gift, together with a Grace & Co gift bag. It is always a worry when purchasing online from a company you have never heard of before, but after reading several good reviews I felt reassured that Grace & Co would be reliable and trustworthy. After placing my order I was a little concerned that it would not arrive in time for my daughter’s friend’s birthday, but it came a few days before and everything was perfect! She loved her charm and I would definitely recommend Grace & Co to friends and family.”

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Posted 5 months ago

“Hi, oderering was easy and delivery service was good. Thanks Mark”

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Posted 5 months ago

Grace & Co Jewellery is rated 4.8 based on 6,780 reviews