Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.74

3.7 Rating 1,317 Reviews

78 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,317 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

Write Your review

Tell us how Go Assist Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong, where do I start, I first of all booked a repair via the Go Assist website, all seemed ok an engineer from Candy/Hoover came out, then said he didn't have the part. Call was re booked then the engineer called just before he was due to arrive and said he didn't have the part. The engineer then came out and then said the part he had was wrong and that then the part was obsolete and couldn't repair it but not to worry as they would replace the oven. Then I get a call from the company saying that this was not the case and the engineer should not have told me this (which he did on two separate occasions). So now it has been over 2 months and I still have no working oven, then they have the audacity to charge my £69+vat admin charge after wasting MY TIME, for the past two months. Claiming they cannot repair an oven that is only 3/4 years old as parts (a thermostat!!) are not available! What utter rubbish, I would avoid this company as they couldn't fit a fireguard.”

Helpful Report

Posted 9 years ago

Hello Mr Dunn, We do aim to use manufacturer approved engineers where possible, which in your case, meant that the manufacturers themselves attended to repair your appliance. We are sorry to hear that you feel the engineers service was not to a high enough standard. I can see that we have been investigating this for you and that the outcome of this has been sent to you via email. You have also received a refund. Please do not hesitate to contact us if you have any further problems.

Posted 9 years ago

“Everything was done professionally and to a high standard.”

Helpful Report

Posted 9 years ago

“quick, easy, reliable, would use again”

Helpful Report

Posted 9 years ago

“Fantastic service from a very reliable company! Highly recommended.”

Helpful Report

Posted 9 years ago

“Fantastic, Did the job quickly and conveniently I would recommend to everybody”

Helpful Report

Posted 9 years ago

“Superb service. Fixed my fridge in a jiffy.”

Helpful Report

Posted 9 years ago

“Waited a few days but got a repairer in the morning who was gone within an hour. Left the cooker in as new order. Overall experience was good as staff are friendly and polite as was the repairer.”

Helpful Report

Posted 9 years ago

“My compliments for an exceptionally simple and easy web page to browse, pre entering into a full repair quote and successful job done that can only be commented upon later then.”

Helpful Report

Posted 9 years ago

“My Hotpoint dishwasher was repaired efficiently. Go Assist sent friendly engineers who were polite and laid down dust sheets around the areas they worked in. A good price too considering numerous parts were replaced. I would certainly recommend them for dishwasher repairs.”

Helpful Report

Posted 9 years ago

“Great company as I called them and they sorted my cooker within a few days plus I now have cover for a year.”

Helpful Report

Posted 9 years ago

“Very good company never let you down”

Helpful Report

Posted 9 years ago

“Very speedy excellent service at affordable prices”

Helpful Report

Posted 9 years ago

“Used beko products before and I'm very happy with them which is why I chose this one ... Website is to find and use”

Helpful Report

Posted 9 years ago

“Poor company. Was promised a visit on the 7th April received a text from Maytag showing a visit planned for next Tuesday 12th April. Have written complaint email twice without response. Fridge Freezer broken so needed an urgent response accepted deal on the basis of Thursday. Never told that they use Hotpoint (Maytag) service and are just an insurance intermediary (I thought they were the service company). Feel conned.”

Helpful Report

Posted 9 years ago

Hi Ian, Sorry your repair was delayed, this does occasionally happen when our network is extremely busy. We are a service network and not an insurance intermediary so we're sorry for any confusion about that. As for the engineers we inform our customers that we use manufacturer engineers themselves as we have great rates with them, as you know. If there's anything else we can do just let us know, thanks. Go Assist

Posted 9 years ago

“Great service.... They came out and fixed my mums washing machine straight away. Friendly guy who loves far too much sugar in his tea.”

Helpful Report

Posted 9 years ago

“Nice people, called me quickly and arranged a visit from the manufacturer who after several visits could not repair it bit they replaced it free of charge which is great service. Would recommend. Thanks.”

Helpful Report

Posted 9 years ago

“Ease of use rang back within the time they said gave a fair price”

Helpful Report

Posted 9 years ago

“Good site with decent quote plus nice staff. Awaiting repairer tomorrow!”

Helpful Report

Posted 9 years ago

“Really good job. Came round quickly and fixed it there an then. Will use again but hopefully won't have to. Didn't buy the insurance... probably should have given my wife likes to use the dishwasher more than I have hot meals.”

Helpful Report

Posted 9 years ago

“They're just after your account details. The service is non existent. You book, arrange a date, agree a price then get told an engineer will be in touch. Engineer does not get in touch, hence 3 phone calls to customer support followed by 3 promises of a call back. None call backs emerged. Miss the date forfeit the fee, I'm going to be chasing for ALL of my money back, I've read on here they try to extract a fifty quid admin fee - we'll see if eh small claims court agrees with this business practice. I am selling a house and if the cooker is not functional on the date of entry I pay a forfeit - these clowns are not going to make the date.”

Helpful Report

Posted 9 years ago

Hi there, We're sorry that we missed your calls. Please do contact us for free on 0800 8654111 so we can sort your issue asap! Thanks. Go Assist

Posted 9 years ago

Go Assist Ltd is rated 3.7 based on 1,317 reviews