Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.83

3.8 Rating 1,401 Reviews

73 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.8

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all aspects of your service were first rate.you did exactly what you said.Could not have been better.”

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Posted 9 years ago

“Well pleased with service and price”

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Posted 9 years ago

“Excellent service.”

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Posted 9 years ago

“The "salesperson" said I would have an engineer come to look at my freezer in 2 days time. When I eventually got to speak with the engineers it was going to take a lot more time than that. I ended up speaking with a lot of people and got no joy, so I cancelled the contract and asked a local firm to step in.”

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Posted 9 years ago

The agreed repair was for a provisional date but we understand how frustrating it is that it had to be changed. We're sorry to hear our service was not as expected. Your repair was refunded.

Posted 9 years ago

“Friendly , efficient and professional. Very impressed indeed!”

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Posted 9 years ago

“First engineer booked didn't turn up. 2nd visit engineer had no equipment to repair fridge/freezer. 3rd visit fridge repaired. Unable to repair ice + water. ( still not working) I had to take 3 days off from work as no am or afternoon time were given until the date of repair.”

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Posted 9 years ago

Hi Paul, we aim to repair appliances quickly and efficiently! We're sorry this particular repair took longer than expected and if we can be of further support please ring us on 0800 8654 111.

Posted 9 years ago

“Overpriced repair, for which I had to take out insurance I didn't want. Not informed what time the engineer would attend on the day. Waited in until 4:00pm, when he turned up but he couldn't repair our cooker as he "didn't do gas" - without doubt one of the worst customer experiences I have ever had in my entire lifetime.”

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Posted 9 years ago

We are sorry to hear your disappointment with the service provided. The vast majority of our repairs are completed without issues. We have provided you with a full refund.

Posted 9 years ago

“Really great service. Thanks”

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Posted 9 years ago

“Unable to make the repair.”

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Posted 9 years ago

“Shane was very polite and assisted very quickly in helping me. Good overall customer service, lets just hope my fridge get repaired before my beers get warm.”

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Posted 9 years ago

“Apart from a mis-diagnosis by the first engineer an overall good service”

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Posted 9 years ago

“Needed an email to get it finished, but well done otherwise. Charming girl on phone.”

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Posted 9 years ago

“No body's come back and refund money”

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Posted 9 years ago

Hello, please call us on 0800 8654 111 so we can look into this for you.

Posted 9 years ago

“Told an appointment booked - it wasn't. Missold. Got a refund but sent by cheque rather than back on to card. Would not recommend them.”

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Posted 9 years ago

Hello, we're sorry if there was any miscommunication. We usually refund to card but on this occasion there may have been a problem with doing so, therefore we wrote a cheque.

Posted 9 years ago

“Ultimately the repair was good but it took nearly 3 weeks to repair. First visit required ordering of a new part. Then day that repair was to take place the engineer visit was cancelled. Eventually final repair took place and this seems to be effective. Time was a big issue.”

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Posted 9 years ago

“A speedy response and contact. The lady on the phone was very efficient and patient, and explained everything to me. However, my initial enthusiasm was rather deflated when I was called to arrange for an engineer to call. Initially I was given Thursday, but was then informed it would be Monday 24th October. Not impressed it takes a week to get an engineer out.”

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Posted 9 years ago

“Speedy response. Clear instructions provide by a very understanding lady on the phone.”

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Posted 9 years ago

“Please accept my sincere Thanks & Appreciation for your very prompt action to book an engineer and saved me taking another day off from work. Thanks again for getting my fridge freezer repaired. The engineer was very polite and professional who did a good job, Please pass on my Thanks to him too. Touch-wood! at the moment its doing a fine job of cooling and keeping all of us cool. Keep up the good work...”

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Posted 9 years ago

“Nothing went right with Go Assist which after a few months changed to Big Warranties. I insured my washer dryer which cost £976 with them. I had insurance for two years. My machine broke down 20 months into the insurance period and after numerous calls and complaints, four weeks later i get an email that they can't repair it and they will pay me £130 . WHAT!?!?! PLEASE PLEASE STAY AWAY FROM THESE INSURANCE COMPANIES THEY ARE SEVERAL COMPANIES UNDER ONE MANAGEMENT. BEWARE!”

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Posted 9 years ago

“Cracking company as they sorted my mums dishwasher in just over a day.”

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Posted 9 years ago

Go Assist Ltd is rated 3.8 based on 1,401 reviews