They're just after your account details. The service is non existent. You book, arrange a date, agree a price then get told an engineer will be in touch. Engineer does not get in touch, hence 3 phone calls to customer support followed by 3 promises of a call back. None call backs emerged. Miss the date forfeit the fee, I'm going to be chasing for ALL of my money back, I've read on here they try to extract a fifty quid admin fee - we'll see if eh small claims court agrees with this business practice. I am selling a house and if the cooker is not functional on the date of entry I pay a forfeit - these clowns are not going to make the date.