Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.16

4.2 Rating 2,213 Reviews

79 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took Glow Green 16 days to fit my boiler due to their inability to supply the required flue parts, it then took a further 14 days to collect the 6 packages of wrongly supplied flue parts so I would not recommend Glow Green to anyone C Wyatt”

Helpful Report

“After ordering new combo boiler and getting it installed by a very good and professional guy he advised me that I needed additional electrical work done after waiting a week no communication from the company I had to call them and they emailed advising me I would have to pay an additional £200 plus but suggested I get another electrician. I emailed back my disappointment but heard nothing since. So would not recommend them”

Helpful Report

“Absolutely appalling company. Last year when we agreed the fitting of 2 x air con units, engineers failed to turn up on the day, when one did turn up they hadn’t told him about the fit and what extra parts he needed to bring and he had driven here 3 hours. They were fitted and with in 2 days the downstairs unit was pouring water inside the house like a waterfall. They sent an engineer out who said pipe was kinked. Was too late in year then to use air con. This year we switched the air con on and yes you guessed it. It poured down inside like a waterfall again. I contacted Glowgreen who said they would get an engineer but then told me they couldn’t get one ( as they don’t want to work for them as they don’t pay them once job is done) I said I needed to get it fix d as the upstairs one was also now leaking!! They told me to get a quote, which I did from a local company( who said the work was the worst they had ever seen). I s not the quote to them and they had it 4 days and said managers would look at it. I am diabetic and it was the 2 hottest days of the year so I told Jamie from Glowgreen I would have to get the work done. He said go ahead and give us the invoice and a report on the bad work. I did this and it included that the upstairs unit had not been vacuumed on fitting and had coolant in the system so all the pipes had frozen and it was this leaking!! No pipes had been lagged. The downstairs unit had been fitted sloping the wrong way and could not drain so the reservoir was filling up and flowing into our living room. The drain hole had been cut too low and so water again would of had to go uphill. I had the work done which cost £480 and sent the invoice, photos and full report to Glowgreen. After 9 days Glowgreen have come back and said because I had not given them enough time after the report to investigate!! They would not be paying. I have reported them to Trading standards and will be taking them to small claims court DO NOT TOUCH THIS COMPANY THEY LEFT US WITH WATER COMING IN ON ELECTRICS AND LIED AFTER TELLING US TO GET REPAIRED”

Helpful Report

“Terrible customer service. They fob me off and leave me on hold or never ring back. I have had a botched solar install from them and a month on, it has not been resolved, nor has anyone contacted me to arrange getting it working! All I get is my “ticket” has been assigned to someone every now any then, but not information and no resolution! Avoid using this company at all costs! If you unfortunately do and have an issue, you have been warned about the nightmare you will have walked into! The option on the review site ask how did I communicate with the company, it has been numerous phone calls, emails, a phone call to the complaints department (they didn’t answer after an hour of ringing) an email to the complaints department with no acknowledgement. This review website needs an option to say the company has not responded at all!”

Helpful Report

“If I could give them 0 stars I would. We had a boiler installed and have not had hot water since, it has been almost a month since the installation. When we spoke to Glow Green they were adamant that the lack of hot water had nothing to do with the installation even though we had hot water up to the installation date and have had none since, and must have been due to a broken valve. They took no responsibility and they were only willing to return to our property to fix the valve for an additional fee. We had a third party come and review the installation because, quite frankly, we didn't trust that Glow Green would give us an honest answer. He quickly discovered that there was no electricity reaching our hot water tank so the lack of hot water was due to a faulty installation and not a faulty valve. We have reached out to Glow Green to resolve this and get an engineer over to our property to fix our hot water, but they have gone radio silent, not responding to our emails or calls. I would not recommend them.”

Helpful Report

“You sold me a boiler that was not working”

Helpful Report

“Terrible customer service. My partner had a long conversation on the phone with salesman Chris about moving the boiler from one room to another when replacing the boiler. 0 notes must have been taken as when their installer rocked up he had no idea of the change in room. Firstly, installer Lee tried to call, which was met with we'll be in contact shortly (this didn't happen). Tried one of their numbers no answer on hold for 10 mins. Tried another number and got through, only to be told they would have to deliberate and get back to us shortly. No answer for the next hour and finally our installer called it a day. No call for the rest of the day. What a huge waste of time and they don't pay the poor installer despite driving 2 hour round drive for their error. Will promise you the moon on a sales call, but don't bother. I assume they will come back with a higher quote now and waste everyone's time. I'll be going for the local guy next time.”

Helpful Report

“Appalling service. I ordered my solar panel installation on the 23rd March. The sales representation was very knowledgeable about the product and answered all my question well. The deposit was paid and the preliminaries required completed on schedule. At this point the service provided fell away entirely. When I spoke to the installation team I advised them of my holiday dates so that they could work round them. The first date given was during my period away. This was after resolved after two phone calls. The next date agreed upon was for a week after my return. A few days after the call I realised I had not received any confirmation of the proposed date and had to phone the installation team again. They duly sent a confirmation e-mail. On return from holiday I phoned to ensure all was progressing according to plan and was please to hear this was the case. On the morning the scaffolding was due to be fitted I contacted the Glow Green to obtain a rough timescale for their arrival. No one could provide me with one. Several phone calls and six hours later they admitted that no confirmation for the work had been received. Consequently my day was wasted. Without the scaffolding the rest of the work could not proceed. I had cleared my diary for the following two days in addition to the day the scaffolding was due to be fitted these where also wasted. There was no explanation as to why the scaffolders lack of confirmation had not been spotted during my previous calls or any apology. I still await a full explanation. In my opinion this showed a total lack of care to ensure Glow Green had completed their side of the installation contact, a casual approach to customer enquires and a total disregard for the customer time.”

Helpful Report

“Hopeless almost from the outset. Poor telephone system - breaking off and cutting out. Took payment for a product that is not available. Cancelled survey. Cancelled installation with no warning. I recommend not using at all.”

Helpful Report

“Avoid at all cost!!! Ripp off/ layers/run away if yoy can before lot of problems happens!!!!”

Helpful Report

“We booked in to have a boiler, radiators and pipework installed for a Mon-Thur. We were told that the boiler will arrive on the Friday prior so that it is there and ready to go. As they couldn't give us an exact time of arrival, my wife waited in for the boiler delivery. We then had a call from them on the Friday saying the boiler is not in stock (should of known this well in advance of the delivery day) and they would phone me on Monday to discuss options and availability. No phone call. I then phoned them on the Tuesday to find out what was going on and they then told me the Boiler was back in stock and the fitting date had been pushed back by 2 weeks. This wasn't ideal seeing as we had other works planned to be carried out on the Friday after the original completion date. I decided to phone for a refund (paid half upfront and the rest would be due on completion) and they said that someone will contact me urgently on that day. No phone call. Two days later I phoned them and asked what was happening and the lad was very helpful and was able to arrange for boiler delivery and installation to start the next day. We accepted this and then had a voicemail telling us it had been pushed back a day. Then another call it was back to next day. After the original timeline was scrapped, we had to cancel several contractors and subsequently had to pay booking cancellation charges. We phoned up to see whether they would reimburse us for any of these charges which were due to issues at their end and not ours. After a few calls back and fourth they made an offer which was quite frankly, insulting. As works have already begun there is no going back but I truly regret using this company. I can see many positive reviews so am aware that they are probably a good company on a whole but the experience and run around I have endured has put me off and with the total payment being around 6k I feel like I could of been treated a bit better and more efficiently.”

Helpful Report

“Very unhappy with their customer services. After my boiler was serviced by them it started losing pressure, unless I had the heating on. The water was going lukewarm to cold during showers which is not pleasant. I called them to get the issue fixed and they did not take any responsibility for it. I was also told I would have to pay about £200 to have an engineer come over. Do not bother with them, buy your boiler from somewhere else.”

Helpful Report

“Rather use your local plumber who may charge a little more, but will do a site visit (essential) and provide an actual service. False advertising on website claiming 48 hours for emergency installation but actually took two weeks to confirm an installation date. Despite the company sending two emails confirming installation date, They never showed up for the delivery of the boiler, or for the following day installation. I waited in all day and no one called to apologies or communicate anything! When I called to find out, they lied about a delivery lorry breaking down, then about a microchip problem, and it finally turned out that they had no stock of the Vaillant boiler. You would think they would have been aware of this problem two weeks prior , when I booked and paid for the new boiler, or in the days leading up to the installation date? They then offered me an inferior boiler to be only installed in another two weeks!! This seems to be their standard operating procedure if you look at the other complaints. They also will charge you a £250 cancellation fee in their terms and conditions, but are unwilling to cover loss of rental income for not showing up. They will probably respond to this with their standard: "We appreciate you have not received exceptional service”, but beware they do not give a damn about the terrible service they offer!”

Helpful Report

“I placed an order for Solar PV with a battery in early February 2022. Initially I was told installation including battery would be completed with 6 weeks, then I was told DNO applications would take 10 weeks, which turned out not to be true. We agreed an install mid-March and I waited. On the day we were let down, but this wasn't confirmed until the next day following hours spent on the phone trying to get things sorted. We were delayed until April but then let down again. We were asked to agree to additional costs for scaffolding before scheduling again for this month and I have just been let down again. In addition, the wrong parts were delivered which too a few additional deliveries to resolved and a non-MCS accredited engineer was booked for our first attempt. All the installers I have spoken to suggest that every customer they deal with has problems similar to my own. In addition emails are not replied to, every call will have you in a queue for 30mins+ and when you do speak to someone they are never somebody who can take ownership of your problem. I've had so many broken promises now that I do not believe them any more. I've seen so many examples of other customers with similar issues that I do not trust the review score I am seeing here. Glow Green are either creating false reviews, rewarding positive reviews or selectively inviting reviews for successful installs, but I expect a high proportion of bad experiences that is not reflected here. Do not use Glow Green, use another company who have their own installers instead. It's definitely worth paying more.”

Helpful Report

“Totally unhelpful with problems after installation”

Helpful Report

“Awful experience. Several errors, poor customer service and an install that cost me an extra £5000 due to a reroof.”

Helpful Report

“We have had a horrible, stressful experience with the installation of our solar panels with this company, and we want to warn people to go elsewhere. Glow Green is clearly a bunch of cowboys who don't give a fig about their customers - they are keen to take your money as soon as possible, but that is where the enthusiasm ends. We are so worried about the poor customer service that we are considering reporting them or resorting to the Court if necessary. Please go elsewhere with your business.”

Helpful Report

“Left with leaking pipe work and damage to our kitchen ceiling after a boiler installation. If we hadn’t had the work completed we would not have the problem. We also have no hot water to our bath. Poor customer service!”

Helpful Report

“Do not spend your hard earned money with this unhelpuf business! After a boiler installation we have been left with the damage in the photos and no hot water to our bathrooms taps. The installation caused our existing pipework to leak and Glow Green have refused to take any responsibility. If we had not had this work competed we would not be in this situation with 2 small children who need a bath! I'm not one to complain but I don't want others to find themselves in this situation. Keep looking to find a better company for your new boiler installation.”

Helpful Report

“Very bad service from start to end! First Engineer not completed installation properly (damaged paint on 4 wall + 2 sealing + left full loft of rubbish + pressure was like jets in showers, the pipe work and outside wall was left like after person in training done installation...Provided invoice from painting company of £400 for damages to fix they made, have been informed its too high and offered funny £100 compensation. I want my house walls to look like it was before, not with patches of paint like have been offered by Ben! Maybe you paint your walls after someone damages just patches?! Also a very rude man, not suitable for customer service! I am escalating this to the Ombudsman as I felt no support or help from this company. I had all the proof and Glow green saying paint patches!!! Not to mention the installation was a mess from start to end...Now we have issues again as pipes sound like whistling and water pressure went so low in the house that we can hardly shower!!! Would never even use this company, as I would say their motto is : Sell sell sell and after we dont know you! Wasted my time, damaged my house and had to send engineers twice! Not to mention forgot to order radiators and sent the thermostat to a different address with no name! Avoid it if you do not want to end up like me!”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,213 reviews