Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

Write Your review

Tell us how Glow Green Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was mislead about the cost to close the deal. Ignored for a week and given different (higher costs). Attempted to contact several times , difficult company to get hold of. Support tickets ignored, credibility score of 0 Install: Panels arrived damaged, no gateway, scaffolding arrived in 2 stages as the contractor disabled it from another job then erected it unsafely outside my house late. No ladders or hoist for the roofer so had to supply my own. Had to lift my own powerwall into the house. Further visits booked and missed by glowgreen. Solar panels were left with discolouration as the installer needed to climb the floor as the scaffolding was the wrong height. Installer then brought other half to site to help with job in absence of electricians. Please have a look at the wonky panels and poor overall quality of a glow green installation”

Helpful Report

“24/06/26:- I am very disappointed with Glow Greens Customer service, I have waited in all day today ( appointment was arranged weeks in advance) since 8am, only to be informed at 4pm that no gas service engineer would be visiting, even then, the response was received after I had sent two e mails. Have informed the Glow Green offices in Bournemouth that I am not waiting in all day again, and to please only send me dates with an AM or PM slot available. The actual boiler works fine and the installation went well 2 years ago. Ms Julie Taylor - South East London. —————————————————————— On Fri, 24 Jul 2026 at 15:54, Scheduling Team wrote: Good afternoon Julie,”

Helpful Report

“I contacted glow green on 27 February told the man I needed a new Worcester boiler agreed a price and paid £1 thousand five hundred and 39 pence up front was told it would be delivered on 17 march and would be installed the following day it was delivered but later that day I got a message saying that the engineer had let them down and they would keep me informed when they were going to come three weeks later and not a phone call back so I rang them was told that they would call back about another date but they didn’t once again this went on to June me ringing every two weeks eventually got it done on 17 June they just told lie after lie the only good thing about it was it was a very good engineer that installed it a very nice guy I give him 5 stars do not touch this lot with a barge pole”

Helpful Report

“Horrific ! Damage to my roof my bathroom and broke a neighbours window avoid at all costs they will blame the contractors they instruct and say they are liable . Filmed me and my bathroom without my prior knowledge”

Helpful Report

“Very disappointed with my experience with Glow Green. The sales process was smooth, but once the installation was completed, the after-sales support has been extremely poor. Within the first few months, my system developed faults multiple times. More recently, I discovered dampness, mould, and water marks in my loft around the area where the solar installation cables were routed. I raised these concerns with Glow Green and provided photos and videos showing the issues. An inspection was arranged, but the contractor who attended did not properly inspect the loft space and, in my opinion, did not carry out a thorough assessment before submitting a report. Despite my concerns and evidence, I have spent months trying to get answers and a resolution. I also discovered that one of my solar panel strings is significantly underperforming compared to the other, meaning the system is not generating the level of power I was led to expect when purchasing it. The most frustrating part has been the communication. Responses are slow, follow-up is poor, and I constantly have to chase for updates. As a customer, I expected much better support when reporting issues with a relatively new installation. My advice to anyone considering Glow Green is to look very carefully at the quality of the installation contractors being used and to consider how important after-sales support is if something goes wrong. Unfortunately, based on my experience, I cannot recommend Glow Green.”

Helpful Report

“Terrible Company I contracted Glow Green to install a Tesla Powerwall battery, but the entire process has been characterised by missed appointments, poor communication, contradictory information, and a complete lack of professionalism. The installation was originally scheduled for 12 May 2026 and then rescheduled for 14 May 2026. On both occasions, I rearranged my commitments and stayed at home waiting for the installation team. Nobody attended either appointment, and no advance notice, explanation, or apology was provided. When I contacted customer services, nobody could explain why the appointments had been missed. To make matters worse, as of 8 June 2026, the battery still has not been installed. The most alarming part of the experience was being informed by Glow Green that the battery had already been installed when no installation had taken place. Being told that major work has been completed when it clearly has not raises serious concerns about the company's internal records, communication, and project management processes. My confidence in the company was already low, but this is not an isolated issue. I also raised a separate complaint on 11 February 2026, and almost four months later I am still being told that the matter is under investigation with no meaningful resolution. The customer service has been extremely disappointing, the installation process has been badly managed, and the complaints handling process has been painfully slow and ineffective. For a company entrusted with significant home energy projects, this level of service is simply unacceptable. Based on my experience, I would strongly advise potential customers to think carefully before choosing Glow Green. I have lost confidence in the company's ability to communicate effectively, manage installations properly, and resolve customer complaints in a reasonable timeframe. I cannot recommend Glow Green.”

Helpful Report

“Avoid Glow Green. The subcontractor who did the install (13/02/2026) and sacffolders were spot on — no issues. Unfortunately, the rest of the experience has been an absolute nightmare. As soon as they’ve taken your money, you’re on your own. Endless chasing just to get a reply Promises to call back that never happen Passed between departments who contradict each other No one taking ownership of anything Contractors turning up unannounced with zero communication Glow Green change agreed system components without notification and state this is allowed under their T's&C's, which I agree with, however the changes need the same functionality which is not the situation in my case (even admitted by GG) but without any intention of rectifying but just syaing it is not needed. They have not satified the signed contract and this case can go to small claims court if necessary. It honestly feels like they’re just buying time and hoping you give up. After nearly 10 weeks of chasing, their idea of a resolution was a token £150 and a refusal to properly deal with the rest of the issues. They’re far more interested in defending themselves than helping customers. Would not use again and would not recommend to anyone. I am now having to pursue this through Section 75, MCS complaints, HIES, Green Homes Dispute Resolution and FHIO/FSO, which says everything about how this has been handled.”

Helpful Report

“Solar panels fitted a month ago and still we wait for the work to be finished. Nobody from glow green is managing our project and nobody speaks to us. Constantly chasing to get an update Very disappointing”

Helpful Report

“Cheapest for a reason. Price, install, scaffolding all 10/10 Aftersales is an absolute shambles. Cannot speak to anyone, nobody calls you back. 8 calls made across 3 weeks just to get my MCS certificate and G99, which I knew they had from speaking with UK Power. £70 of exporting money lost due to their incompetence. Reality is they’re cheap because they have next to no staff behind the scenes so do no except anything. 3 weeks for something I was told would take 5 days.”

Helpful Report

“Waiting still for more than three weeks for scaffolding to be removed after five request. Hire scaffolding firm said not told by Glow Green to do something and may be another month before they can do it.”

Helpful Report

“Sorry hit the wrong button should have been 5”

Helpful Report

“Misleading “New” Boiler – Still Seeking Resolution I purchased an electric boiler from Glow Green in 2019, which was described and invoiced as new. I have recently discovered that the boiler was actually manufactured in 2009. The boiler has now failed, and replacement parts are no longer readily available due to its age. I am pursuing the matter through the company and my finance provider under Section 75, but as of now, it remains unresolved. Potential buyers should verify the age of the product and ensure all details are fully disclosed before purchase.”

Helpful Report

“My 78-year-old mother pays Glow Green monthly for boiler maintenance. What followed was one of the most appalling service experiences I have ever encountered. Her boiler failed on 23 December. Since then there have been multiple engineer visits, repeated leaks, loss of pressure, and the boiler shutting itself off. Engineers attempted repairs that did not work, blamed previous engineers for fitting the wrong part, and suggested internal damage may have been caused as a result. Despite this: The boiler has continued to leak water (including near electrical components) My mother has repeatedly been told engineers would attend — and then no one turned up. She has been left without heating during winter, after being explicitly told she would not be. The lack of communication is staggering. Different stories and excuses are given. Promises are made and not honoured. Engineers attend without parts. Parts are “on order” but then do not materialise. Only after weeks of failure did Glow Green offer a small goodwill payment so my elderly mother could buy a heater — instead of actually fixing the problem. This is not just poor service. It is a complete failure of care towards a vulnerable customer who was paying for cover and left repeatedly without heating in winter. We have now had to escalate to Citizens Advice and arrange independent support because Glow Green proved incapable of resolving the issue or even managing it competently. I would strongly advise anyone — especially those with elderly relatives — to avoid this company.”

Helpful Report

“Glow Green are an absolute joke of a company, stay well away from them. I have boiler insurance with Utility Warehouse and when an engineer came to service my boiler I was told I needed a new boiler because some of the parts that were needed were obsolete due to the age of the boiler. Utility Warehouse then put me in touch with Glow Green. What an absolute joke of a company. An engineer and his daughter came out to start fitting the new boiler last Thursday, then spent 4 hours in my house doing whatever they had to do and then left at 2.30pm telling my daughter in law they would be back the following day to commission the boiler, I was in work so I didn’t speak to them. They didn’t inform us we would have no gas to the oven, no hot water and no heating. The engineer and his daughter then didn’t turn up on Friday, despite 12 telephone calls to Glow Green I am still sitting here on Sunday with no gas to the oven, no hot water and no heating. It is the middle of winter and I have a 7 month old baby in the house. Glow Green do not care about this. Is there somewhere I can go to complain about this. Surely Glow Green have a legal responsibility to get my heating and hot water back on within a certain time and can’t just leave us 4 days without gas 🤬🤬🤬”

Helpful Report

“Been struggling with my Solar for the last two months nearly and still waiting for an engineer to visit. So very poor of GlowGreen!!!”

Helpful Report

“Completely disgusted with the way I have been treated without heat and hot water since Friday it is now Sunday night and still don't know when engineer is coming we are both in 80 and have been with you a long while just not good enough am told we will call you back but never do hope to hear from someone Monday”

Helpful Report

“From day one, when I asked for a quotation on a new gas boiler. I was impressed by the way everything was explained and the advice I was given. The price was very competitive and the service to the installation day it’s been a pleasant experience. I will not hesitate to recommend this company to family and friends.”

Helpful Report

“All lovely promises of quick installation and 0% interest deal for 12 months when ordering. Then sending in 10.9% interest rate application to sign. Had to call to change. Installation was promised the Friday of the same week, as soon as I booked, no availability message and a calendar instead. Booked the following Wednesday on the calendar. Received the Monday after that booking confirmation instead. No availability until then. Will never book anything with them again. Literally will go for anyone else.”

Helpful Report

“Wasted a month of my time waiting for an installation to happen and upon cancellation, wasted another month waiting for a response. Now they're asking me to pay a cancellation fee after wasting 2 months of my time. Terrible company, terrible service. I would give 0 stars if that were possible.”

Helpful Report

“Terrible, absolutely disaster. When they want to sell you something, they will answer the phone, they will call you back and etc... Once you're a customer and you paid them, God forbid you will have a problem with your boiler ( example) nobody there to help. Fitted boiler by this guys, plus paying monthly to them to care if anything happens. Well my boiler broke down. I called first thing in the morning reporting a problem. Asking to arrange someone to come and fixed it. Nobody contacted me, they issued a waiting ticket. No answer on the phone. Me and my kids have no hot water, house absolutely freezing. Avoid them at all cost!!!”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,452 reviews