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Glow Green Ltd Reviews

4.1 Rating 1,935 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

4.1

Based on 1,935 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Glow Green Ltd 5 star review on 4th December 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 20th October 2023

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack of communication from start to Finish. Fast to grab your money for a poor service. Installation not done properly and they find every excuse to make the customer repair and fix their mistakes. P.M.”

“If there's a problem after install, they won't sort it out. Radiator was leaking after install, reported it, nothing happened for 2 and a half weeks because no one wanted to come to north Wales. Lamimate floor swollen with water damage and they said that they're 90% sure the leak wasn't anything to do with them. As long as they're paid on the day they don't care.”

“AVOID !!!! The company unexpectedly demanded an additional £250 beyond the agreed initial price just before commencing the installation of the new boiler, despite our prior agreement and provision of detailed images of the existing pipe system. Following the installation, we encountered immediate issues with water pressure, and our kitchen remained without heating for a month due to a faulty valve installation. Throughout this ordeal, the company's engineers repeatedly postponed scheduled visits to rectify the issues, resulting in financial loss for me due to missed workdays set aside for their repairs. It took an entire month for them to address the boiler and heating problems, during which time all interactions with their staff were marked by rudeness and indifference. The stress inflicted upon both myself and my husband by this experience is beyond description.”

“It is impossible to contact you to discuss payment issues. I agreed to pay the full amount within one year interest free but I noticed that some charges have been made to my bank account. I need to discuss asap.”

“Disappointed with the guy who is in charge of my account never phones back.”

“Avoid this Company like the plague! They have provided terrible support and service to me over the past two years and I think their practices is suspect to say the least. They are not who they appear to be. Caveat Emptor. They provided and installed a replacement boiler in June 2021. In November 2023 I reported a fault to Glow Green - the boiler kept cutting out. Following a long exchange of e-mails and a visit from a Worcester Bosch Engineer on 16th December 2023 it was determined by him that the boiler had been installed with the water flow and return connected the wrong way round i.e. incorrectly, causing the flow and return sensors to work incorrectly and hence the cutting out. Glow Green had also supplied and installed a Magna Gas Flow filter but because of the installation error it is connected to the wrong flow pipe. To date this fault has not been corrected despite numerous e-mails, phon calls. Glow Green did not believe the Worcester Bosch report so subsequently agreed to send their own engineer to verify the fault which they did on 12th January 2024. I have repeatedly written to them by e-mail requesting their action to correct this fault but I have received no acknowledgement or offer of help. On 17th February I wrote to their Director Mr. C. Wigoder and asked him to intercede on my behalf but have not received an acknowledgement or any offer from Glow Green to rectify this error. I have now had to refer the issue to the industry ombudsman who is pursuing my case on my behalf. When I phoned Worcester Bosch to request details of their warranty they confirmed that Glow Green is not an accredited Worcester Bosch installer, shocking when you consider the wording on the website: "Expertly trained staff Nobody knows a Worcester Bosch boiler like an accredited installer does – our staff have gone through all the relevant Gas Safe, OFTEC and/or MCS approval. What’s more, they have experience of installing and servicing hundreds of Worcester Bosch boilers under their belts so you get efficient service. The safety of our customers is paramount." However, I now question whether they have any direct employees as they appear to use sub-contract gas installers who apply by mobile app and are constantly canvassing for sub-contractors to join their "network of installers" through a mobile phone portal. "Register to Join - Visit our Network Engineer Portal (NEP) website - works on mobile and computer with no apps required! Complete the simple registration form and upload any required documents. Our team will then review your application. " Contact Worcester Bosch directly, benefit from a professional company with full warranty offered. I doubt that this company will be in business in five years so any warranty promises or offers made are meaningless. Based on my own experience with this company I would recommend that you DO NOT GIVE THEM YOUR BUSINESS.”

“Very poor service. I have raised a number of issues regarding my heating and 4 weeks on I have not received any response or resolution. I also state please speak to your engineer when he's finished installation as that's the last time you will see him .it seems that the company is only interested in payments as soon as payments have been made. They will not respond to your concerns or issues Avoid à I definitely would not recommend them .worst company iv had the bad luck to deal with.”

“AVOID THIS COMPANY. We had a boiler installed which straight away had poor performance, complained to Glow Green and while that complaint was being 'dealt with' more serious faults became apparent including the installation which led to the BOILER BREAKING DOWN and after finally having a visit from Vailant, the WARRANTY WAS VOIDED by their technician. This is after a winter weekend with no hot water or heating, to be fair the Glow Green tech did come out to look on Friday night but just drove off and we never heard from him again. Goes without saying Glow Green stalemated the first complaint, they then cancelled the 2nd complaint without notifying me which I then complained again and I never heard from them again. Their complaints people waste your time, leave long waits in getting back to you, leave you on hold for ages and run you in circles and then leave you hanging while all the time with a defective installation. There are other issues with the installation including Glow Green using the old broken filler loop tap, not lagging the pipes in a cold zone install PLUS it LEAKS! - who wants to keep a bucket under their new boiler? When I tell plumbers that I had Glow Green install my boiler they laugh. This All started in November 2021”

“I had a new boiler fitted on the 17th January 24 ( 4 weeks) it keeps going off keep ringing customer service they are full of apologies and excuses abysmal after service would never recommend them”

“Poor service. Received incorrect 'after product service'. No one responded to my email. Upon calling Glow Green to query. It seemed responsibility was passed around. On two separate occasions no one called me back despite being promised. They even closed the ticket without resolving it or communicating to me.”

“not happy woith after sales service issue”

“After care terrible”

“Please read the negative reviews before booking with this company. I went with them as was offered a cash incentive through my utility provider but it has cost me more than this in outlays. Three weeks down the line I have no working boiler . They are now trying to charge me and extra £200 for an electrician to fix a fuse spar that was working perfectly fine prior to installation. I raised a complaint last week but no one wants to take any responsibility.. they do not have their own engineers they ring up random engineers in your area so it is a hit or miss who you get and when there is an issue they are not equipt to deal with it”

“If you phone them with any concerns after installation the response you get is very poor. Even though you are paying monthly for the protection. They will give you a case no and never return your call or answer e mails and if you call them they will say Someone will give you a call back but they never do .”

“Do not trust these people absolutely dodgy company. Talk to you very nicely politely send you the emails press message seems and sounds very professional, but actually did not stay away from them.”

“Hi, I had a quote for a new boiler from Glow Green last Monday 16th October, and the instalation was promised for Friday the 20th October. On Wednesday and Thursday I received an email saying the boiler will be delivered Friday and the installation will be done Tuesday 24th October, which I agreed with. Booked time off from work Friday and Tuesday. Monday afternoon at 3 pm I received a phone call from Glow Green saying they are really sorry but they don't have an engineer available for Tuesday. Explained I can't take anymore time off from work during the week,I was offered a new instalation date for Saturday 28th October, with the most reliable engineer. Friday I phoned Glow Green to double check someone is coming the next day, they confirmed the booking and the name of the engineer too. Friday evening 7pm the engineer phoned me to confirm the instalation at 8am Saturday. They send 2or 3 emails of confirmation too. Saturday morning at 7.10am the engineer send me a message apologising he will not be able to attend the job. And here I'm in the situation where I have a big package sitting in the middle of the room for over a week, I have no heating, it's weekend and I can't talk to anyone at this company, apart from the emergency Department ,which they can't do anything, advising someone will get in touch with me on Monday . This is the short story of my experience with this company. Glow Green Ltd is the most unprofessional and unreliable company I've ever dealt with. 100% I WILL NOT RECOMMEND THEM . On their website they only have good reviews, but on their Facebook page all you can see are bad reviews. I'm sorry I didn't checked the Facebook page before. This company was recommend to me and like I said I've only checked them on Google and not on social media. Now I've learned my lesson unfortunately and in the future I will not make the same mistake again.”

“Started off well with delivery of boiler ect a couple of days before and a fitter coming to take out old boiler system and water tank to fit combi boiler. All went down hill when it took over a week to get an electrician out to fit thermostat first time, too big a job, then a week later never fitted one of these before!! and after he had left and I started to look into how it should work found that hot water would only work when boiler was heating radiators, 2 phone calls to glowgreen to get someone back out has seemed to fallen on deaf ears!”

“Bad Communication poor service.”

“After a hellish interaction with this company in installing my new boiler, it has left a bad taste in my mouth. Standards are pretty low and management need a wake and shake.”

“Poor communications, constantly being misinformed and misguided. Resulting in a significant loss of time and effort on my part.”

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Glow Green Ltd is rated 4.1 based on 1,935 reviews