Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.20

4.2 Rating 2,512 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

Write Your review

Tell us how Glow Green Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“* Updated 18 minutes ago Such a shame. Very good at installing but not so good at communicating. Chasing when my additional battery will be installed but no response 28/08/26 Still not been contacted by the planning department 14/09/26 had a call, my order was resent, which I signed and sent back and again, silence. 28/09/26 battery fitted but was not fitted correctly as it is now hampering my summary usage app. I have been advised the CT clamp hasn't been fitted correctly. Logged the fault Saturday with online support, heard nothing. Called in today and was told the person handling my case would contact me. Nothing as yet 30/09/26 Received a phone call to say that the installers would be with me either Wednesday evening or Thursday. No confirmation received. I guess now they have the money they are not interested.”

Helpful Report

“We used Glow Green to supply and install our solar system, spending around £13,000, and unfortunately the experience has been extremely disappointing. The workmanship has been poor. Some of the panels on the rear of the property do not sit flat, and our roof was also damaged during the installation. The equipment supplied was Duracell-branded, and our experience with it has been very poor. The app is unreliable and frustrating to use, and we have had repeated issues with the system. Despite how the equipment may be marketed, based on our experience I would not consider it premium equipment at all. When we originally asked about having the batteries installed in the loft, this was agreed without any warning to us that this could present additional safety concerns. A year later, we have become increasingly uncomfortable with the location of the batteries and inverters. Both of the inverters installed as part of the original system have now required replacement within roughly a year. When Glow Green were arranging to return to replace them, we asked whether the batteries and inverters could be moved to a safer location outside the property. We even made it clear that we were prepared to pay for this work ourselves. Glow Green's response was that they would not carry out the relocation, even if we paid them, and that we would instead need to instruct a third-party installer. Throughout the numerous issues we have experienced, we have found Glow Green difficult and frustrating to deal with. In fairness, Duracell's after-sales support has been much more helpful, and without their involvement I am not sure we would have got as far as we have in resolving the problems. Based on our experience, I would not recommend Glow Green. I would also strongly advise anyone considering a solar installation to research the exact make and model of the inverter, batteries and monitoring system being supplied rather than simply accepting the equipment recommended by the installer. For something costing around £13,000 and expected to remain on your home for many years, I expected significantly better workmanship, equipment and after-sales support.”

Helpful Report

“Not happy lots of calls to glow green long time to get back to us payment mix up nightmare to be honest”

Helpful Report

“Extremely disappointing experience with Glow Green. My solar installation has been poorly managed from start to finish. The original installation was delayed because required items were missing from the delivery. I had specifically told Glow Green that the scaffolding needed to be removed before 21 June for an important family event and was repeatedly assured this would happen. Despite calling almost daily, I later discovered Glow Green had failed to send the scaffold removal instruction due to an internal administrative error. I then had to pay £500 myself to the same scaffolding company, despite already being charged around £800 for scaffolding as part of the installation. The bird protection was also left uninstalled, pigeons are now nesting under the panels, and several appointments have been changed or failed. Most recently, a contractor arrived without suitable equipment to access the roof. What shocked me most was receiving a call from Glow Green in August where their representative appeared to believe the scaffolding was still at my property, even though it had been removed in June. This says a lot about the lack of communication and internal record keeping. More than two months later, my installation/account is still not fully completed and I have also been unable to receive payment for electricity exported to the grid. The solar system itself may be working, but the aftercare, communication, coordination and overall project management have been extremely poor. I am still waiting for Glow Green to properly resolve the outstanding issues and reimburse the additional costs I have incurred.”

Helpful Report

“My experience started off positively. The person I spoke to was friendly and the installation was booked for a Thursday. However, on the Tuesday the plumber called to say he no longer wanted to take the job. I live in Cambridge and he was based in London, so the “local engineers” claim is misleading. No one from Glow Green informed me that he had pulled out. There was no site visit before the installation; everything was arranged over the phone. In hindsight, this was a major mistake. When issues later came up, a Glow Green engineer suggested running pipes either across my kitchen ceiling or along the front of the house. At the time I felt I had no real choice. Now I believe they were simply trying to secure the booking and payment without properly assessing the property. Thursday came, and both my daughter and I had taken the day off to be home. We waited, but no one arrived. After chasing Glow Green several times, I was eventually told the engineer had rejected the job and they were trying to rearrange another date. Again, nobody had bothered to inform me. Two weeks later, the new installation date arrived. This time an engineer did turn up. I had specifically requested a site visit beforehand to avoid further issues and to confirm the boiler and pipework layout. That visit never happened. When the engineer arrived, he immediately said Glow Green’s earlier suggestions were completely unsuitable and unnecessary. He explained the boiler could be installed upstairs in the airing cupboard, with pipes neatly hidden and no damage to the property. In fact, this option was closer and more efficient, meaning there should have been no extra cost. I had repeatedly asked for confirmation that there would be no surprises, yet clearly the initial advice from Glow Green was poor from the start. The problems continued. The engineer then discovered that some required pipework had not been included in the job specification. Glow Green said it was the installer’s responsibility, but the installer had not been told and said he would never have accepted the job had he known about the extra copper required. The installer and Glow Green then spent hours arguing on the phone, meaning work could not even begin until late afternoon. Before booking, I had asked multiple times for confirmation that there would be no additional installation costs. Despite this, Glow Green later contacted me asking for extra payment for copper pipes, even though these were supposedly included. The only reason they asked was because the installer refused to absorb the cost. I asked them directly to be honest about why I was being charged extra, but that never happened. I could hear parts of the ongoing disputes between Glow Green and the installer throughout the day, which was incredibly frustrating. Waste removal caused yet another issue. The installer had not been told he was responsible for taking away waste and had not planned for it. This led to further arguments with Glow Green, who I believe later deducted the cost from his payment. Overall, there were countless emails and phone calls, creating significant stress, frustration and anxiety before and during the two-day installation. Had I known how disorganised the process would be, I would never have gone ahead. The invoice, unsurprisingly, arrived immediately. Glow Green operates remotely, does not carry out proper site surveys, communicates poorly with subcontractors, and repeatedly fails to deliver on what it promises. In the end, both the customer and the installer are left to deal with the consequences of a flawed system and poor coordination. Thankfully, the local installation company who completed the work were excellent. I genuinely believe many others would have walked away and left me without a functioning boiler. I only wish I had found them sooner and dealt with them directly. Never again. I would not recommend Glow Green to anyone.”

Helpful Report

“We’re still waiting for the DNO certificate after more than one and a half months after installation.”

Helpful Report

“Was mislead about the cost to close the deal. Ignored for a week and given different (higher costs). Attempted to contact several times , difficult company to get hold of. Support tickets ignored, credibility score of 0 Install: Panels arrived damaged, no gateway, scaffolding arrived in 2 stages as the contractor disabled it from another job then erected it unsafely outside my house late. No ladders or hoist for the roofer so had to supply my own. Had to lift my own powerwall into the house. Further visits booked and missed by glowgreen. Solar panels were left with discolouration as the installer needed to climb the floor as the scaffolding was the wrong height. Installer then brought other half to site to help with job in absence of electricians. Please have a look at the wonky panels and poor overall quality of a glow green installation”

Helpful Report

“24/06/26:- I am very disappointed with Glow Greens Customer service, I have waited in all day today ( appointment was arranged weeks in advance) since 8am, only to be informed at 4pm that no gas service engineer would be visiting, even then, the response was received after I had sent two e mails. Have informed the Glow Green offices in Bournemouth that I am not waiting in all day again, and to please only send me dates with an AM or PM slot available. The actual boiler works fine and the installation went well 2 years ago. Ms Julie Taylor - South East London. —————————————————————— On Fri, 24 Jul 2026 at 15:54, Scheduling Team wrote: Good afternoon Julie,”

Helpful Report

“I contacted glow green on 27 February told the man I needed a new Worcester boiler agreed a price and paid £1 thousand five hundred and 39 pence up front was told it would be delivered on 17 march and would be installed the following day it was delivered but later that day I got a message saying that the engineer had let them down and they would keep me informed when they were going to come three weeks later and not a phone call back so I rang them was told that they would call back about another date but they didn’t once again this went on to June me ringing every two weeks eventually got it done on 17 June they just told lie after lie the only good thing about it was it was a very good engineer that installed it a very nice guy I give him 5 stars do not touch this lot with a barge pole”

Helpful Report

“Horrific ! Damage to my roof my bathroom and broke a neighbours window avoid at all costs they will blame the contractors they instruct and say they are liable . Filmed me and my bathroom without my prior knowledge”

Helpful Report

“Very disappointed with my experience with Glow Green. The sales process was smooth, but once the installation was completed, the after-sales support has been extremely poor. Within the first few months, my system developed faults multiple times. More recently, I discovered dampness, mould, and water marks in my loft around the area where the solar installation cables were routed. I raised these concerns with Glow Green and provided photos and videos showing the issues. An inspection was arranged, but the contractor who attended did not properly inspect the loft space and, in my opinion, did not carry out a thorough assessment before submitting a report. Despite my concerns and evidence, I have spent months trying to get answers and a resolution. I also discovered that one of my solar panel strings is significantly underperforming compared to the other, meaning the system is not generating the level of power I was led to expect when purchasing it. The most frustrating part has been the communication. Responses are slow, follow-up is poor, and I constantly have to chase for updates. As a customer, I expected much better support when reporting issues with a relatively new installation. My advice to anyone considering Glow Green is to look very carefully at the quality of the installation contractors being used and to consider how important after-sales support is if something goes wrong. Unfortunately, based on my experience, I cannot recommend Glow Green.”

Helpful Report

“Terrible Company I contracted Glow Green to install a Tesla Powerwall battery, but the entire process has been characterised by missed appointments, poor communication, contradictory information, and a complete lack of professionalism. The installation was originally scheduled for 12 May 2026 and then rescheduled for 14 May 2026. On both occasions, I rearranged my commitments and stayed at home waiting for the installation team. Nobody attended either appointment, and no advance notice, explanation, or apology was provided. When I contacted customer services, nobody could explain why the appointments had been missed. To make matters worse, as of 8 June 2026, the battery still has not been installed. The most alarming part of the experience was being informed by Glow Green that the battery had already been installed when no installation had taken place. Being told that major work has been completed when it clearly has not raises serious concerns about the company's internal records, communication, and project management processes. My confidence in the company was already low, but this is not an isolated issue. I also raised a separate complaint on 11 February 2026, and almost four months later I am still being told that the matter is under investigation with no meaningful resolution. The customer service has been extremely disappointing, the installation process has been badly managed, and the complaints handling process has been painfully slow and ineffective. For a company entrusted with significant home energy projects, this level of service is simply unacceptable. Based on my experience, I would strongly advise potential customers to think carefully before choosing Glow Green. I have lost confidence in the company's ability to communicate effectively, manage installations properly, and resolve customer complaints in a reasonable timeframe. I cannot recommend Glow Green.”

Helpful Report

“Avoid Glow Green. The subcontractor who did the install (13/02/2026) and sacffolders were spot on — no issues. Unfortunately, the rest of the experience has been an absolute nightmare. As soon as they’ve taken your money, you’re on your own. Endless chasing just to get a reply Promises to call back that never happen Passed between departments who contradict each other No one taking ownership of anything Contractors turning up unannounced with zero communication Glow Green change agreed system components without notification and state this is allowed under their T's&C's, which I agree with, however the changes need the same functionality which is not the situation in my case (even admitted by GG) but without any intention of rectifying but just syaing it is not needed. They have not satified the signed contract and this case can go to small claims court if necessary. It honestly feels like they’re just buying time and hoping you give up. After nearly 10 weeks of chasing, their idea of a resolution was a token £150 and a refusal to properly deal with the rest of the issues. They’re far more interested in defending themselves than helping customers. Would not use again and would not recommend to anyone. I am now having to pursue this through Section 75, MCS complaints, HIES, Green Homes Dispute Resolution and FHIO/FSO, which says everything about how this has been handled.”

Helpful Report

“Solar panels fitted a month ago and still we wait for the work to be finished. Nobody from glow green is managing our project and nobody speaks to us. Constantly chasing to get an update Very disappointing”

Helpful Report

“Cheapest for a reason. Price, install, scaffolding all 10/10 Aftersales is an absolute shambles. Cannot speak to anyone, nobody calls you back. 8 calls made across 3 weeks just to get my MCS certificate and G99, which I knew they had from speaking with UK Power. £70 of exporting money lost due to their incompetence. Reality is they’re cheap because they have next to no staff behind the scenes so do no except anything. 3 weeks for something I was told would take 5 days.”

Helpful Report

“Waiting still for more than three weeks for scaffolding to be removed after five request. Hire scaffolding firm said not told by Glow Green to do something and may be another month before they can do it.”

Helpful Report

“Sorry hit the wrong button should have been 5”

Helpful Report

“Misleading “New” Boiler – Still Seeking Resolution I purchased an electric boiler from Glow Green in 2019, which was described and invoiced as new. I have recently discovered that the boiler was actually manufactured in 2009. The boiler has now failed, and replacement parts are no longer readily available due to its age. I am pursuing the matter through the company and my finance provider under Section 75, but as of now, it remains unresolved. Potential buyers should verify the age of the product and ensure all details are fully disclosed before purchase.”

Helpful Report

“My 78-year-old mother pays Glow Green monthly for boiler maintenance. What followed was one of the most appalling service experiences I have ever encountered. Her boiler failed on 23 December. Since then there have been multiple engineer visits, repeated leaks, loss of pressure, and the boiler shutting itself off. Engineers attempted repairs that did not work, blamed previous engineers for fitting the wrong part, and suggested internal damage may have been caused as a result. Despite this: The boiler has continued to leak water (including near electrical components) My mother has repeatedly been told engineers would attend — and then no one turned up. She has been left without heating during winter, after being explicitly told she would not be. The lack of communication is staggering. Different stories and excuses are given. Promises are made and not honoured. Engineers attend without parts. Parts are “on order” but then do not materialise. Only after weeks of failure did Glow Green offer a small goodwill payment so my elderly mother could buy a heater — instead of actually fixing the problem. This is not just poor service. It is a complete failure of care towards a vulnerable customer who was paying for cover and left repeatedly without heating in winter. We have now had to escalate to Citizens Advice and arrange independent support because Glow Green proved incapable of resolving the issue or even managing it competently. I would strongly advise anyone — especially those with elderly relatives — to avoid this company.”

Helpful Report

“Glow Green are an absolute joke of a company, stay well away from them. I have boiler insurance with Utility Warehouse and when an engineer came to service my boiler I was told I needed a new boiler because some of the parts that were needed were obsolete due to the age of the boiler. Utility Warehouse then put me in touch with Glow Green. What an absolute joke of a company. An engineer and his daughter came out to start fitting the new boiler last Thursday, then spent 4 hours in my house doing whatever they had to do and then left at 2.30pm telling my daughter in law they would be back the following day to commission the boiler, I was in work so I didn’t speak to them. They didn’t inform us we would have no gas to the oven, no hot water and no heating. The engineer and his daughter then didn’t turn up on Friday, despite 12 telephone calls to Glow Green I am still sitting here on Sunday with no gas to the oven, no hot water and no heating. It is the middle of winter and I have a 7 month old baby in the house. Glow Green do not care about this. Is there somewhere I can go to complain about this. Surely Glow Green have a legal responsibility to get my heating and hot water back on within a certain time and can’t just leave us 4 days without gas 🤬🤬🤬”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,512 reviews