Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.11

4.1 Rating 1,934 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,934 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had been looking for a PV solar provider able to deliver honest, independently-backed advice, installation and fully comprehensive service with no hard sell whatsoever. I found Glow Green to tick all the boxes I needed, with great communication at the onset and prompt replies. They were able to accommodate my fairly late stage request to switch from financing to paying upfront without hassle and minimal back and forth. The delivery of all the good happened exactly as scheduled and the installation was relatively flawless considering adverse weather plagued the time of year my installation took place (early January). Whilst my opinion of them is very positive, objectively speaking the level of support and responsiveness significantly decreased after I had made all payments, and in the interim of the goods being delivered and the installation. This was quite disconcerting as support is needed both pre- and immediately post-installation, regardless of whether payment has been made or not. The quality of the panels and associated hardware is excellent however, and the price/value for money aspect is also great. Overall I would therefore recommend them as a PV solar installation company, but I think their post installation care and guides for the end user need to be greatly improved. I received no real explanation of how the system works from the installing team, and this would have made the transition and trouble shooting to independent use much smoother.”

Helpful Report

“Smooth procees from initial enquiry to final installation. The most professional tradesman I have ever had the pleasure to meet carried out the work, leaving the site as tidy as they came to it. When installed they explained the system from top to bottom. Well pleased Would have given Glow Green an excellent except for the fact that the DNO exceptance paperwork only became available when I contacted the network operator myself. In fact they informed me that the certificate of exceptance letter had been ready for sometime. They e-mailed me letter immediately upon my request, Glow Green get your act together. Would nevertheless highly recommend Glow Green Trevor Ashurst”

Helpful Report

“Very quick response when existing boiler was found to be dangerous when flue seal broke. New boiler installed before Xmas and company waived Labour costs. Engineer who installed, Med, was very thorough and explanied operation.”

Helpful Report

“From initial contact to installation our experience was very good. The installation team were excellent and even though they encountered issues all were resolved. The only negative since the installation is that an outstanding issue highlighted by the installer is still not resolved and promises to call back to have not materialised. Overall very pleased with boiler.”

Helpful Report

“good service from beginning to end. John the engineer was great, thorough and tidy.”

Helpful Report

“I have given my review when I had my replacement boiler installed.It is still working well.”

Helpful Report

“Really excellent installation work, all completed with minimum of fuss given the fact that the house is 17th century. Bit difficult to get through to Glow Green once the contract was signed, but when I did they were on the ball and all that was promised was delivered.”

Helpful Report

“This is a follow up to my original 5-star review. Unfortunately, I have had to downgrade that to 4 stars after experiencing some problems. During the installation, the team led by Robert, experienced electrical issues in getting the boiler, heating and water heating to work together and this extended the job from one and a half days to three. Robert and his team were outstanding and persevered until the discovered that the control box was faulty and had to procure and install a new one. This solved the issue and the system is now working perfectly. I also had problems getting a promised refund for parts that were not used and for work clearing asbestos from the old boiler and flue. This took some time to solve and my refund was less than I expected. Lastly, the finance company's website (Creation) is very poor and difficult to negotiate and understand. Making my first two payments was tricky but I am now more aware of how to do it.”

Helpful Report

“Sales team were amazing, installation was arranged within a couple of days. Installer was very good. Arrived ontime, neat, clean and efficient worker, and a nice guy too. After sales team - really difficult to get hold of. Only had a minor issue with thermostat, in the end used a different company to change it...”

Helpful Report

“I had a new boiler installed, my experience was very good 😊. I would have given 5 stars 🌟 but the engineer installing was not familiar with the wires from my hive to the boiler, he connected it up, but, it is not correct, I am waiting for Glow Green to arrange for a electrician to come and fix it.”

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“Good job and service disappointed when cancelling last minute but where there next day as they advised”

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“Very good customers service always informative an on time with advice an e mails. Also calls. Thanks”

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“very good except for conflicting messages on emails and no proper prrocedure in event of medical emergency whilst dealing with a customer aspecialy with elderly people like myself otherwise thankyou”

Helpful Report

“Efficient, helpful friendly.”

Helpful Report

“Boiler choice and installation went without a hitch. However there was a slight issue with electronically signing the purchase agreement, but that was resolved satisfactorily.”

Helpful Report

“Quotes back quick and then order placed and install done quick. A problem occurred following install and company were really slow in addressing what turned out to be a very easy fix but eventually dealt with.”

Helpful Report

“Very Neat Electrical installation after testing and setting up the app on my mobile phone and not removing rubbish I would recommend Glow Green”

Helpful Report

“The boiler installer was 5 stars plus. Your procedures and help were 4 stars minus.”