Absolutely appalling company. Last year when we agreed the fitting of 2 x air con units, engineers failed to turn up on the day, when one did turn up they hadn’t told him about the fit and what extra parts he needed to bring and he had driven here 3 hours. They were fitted and with in 2 days the downstairs unit was pouring water inside the house like a waterfall. They sent an engineer out who said pipe was kinked. Was too late in year then to use air con. This year we switched the air con on and yes you guessed it. It poured down inside like a waterfall again. I contacted Glowgreen who said they would get an engineer but then told me they couldn’t get one ( as they don’t want to work for them as they don’t pay them once job is done) I said I needed to get it fix d as the upstairs one was also now leaking!! They told me to get a quote, which I did from a local company( who said the work was the worst they had ever seen). I s not the quote to them and they had it 4 days and said managers would look at it. I am diabetic and it was the 2 hottest days of the year so I told Jamie from Glowgreen I would have to get the work done. He said go ahead and give us the invoice and a report on the bad work. I did this and it included that the upstairs unit had not been vacuumed on fitting and had coolant in the system so all the pipes had frozen and it was this leaking!! No pipes had been lagged. The downstairs unit had been fitted sloping the wrong way and could not drain so the reservoir was filling up and flowing into our living room. The drain hole had been cut too low and so water again would of had to go uphill. I had the work done which cost £480 and sent the invoice, photos and full report to Glowgreen. After 9 days Glowgreen have come back and said because I had not given them enough time after the report to investigate!! They would not be paying. I have reported them to Trading standards and will be taking them to small claims court DO NOT TOUCH THIS COMPANY THEY LEFT US WITH WATER COMING IN ON ELECTRICS AND LIED AFTER TELLING US TO GET REPAIRED