Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.15

4.2 Rating 2,160 Reviews

79 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“A copy of my letter to my amazing account manager Craig Aston. Dear Craig I just wanted to say how amazed I have been not only by the care you have given me in sorting out my new boiler but also Tommie and Josh came yesterday and did an amazing job. I have to say I was quite daunted at first as I am trying to find my feet doing the things in life a guy would do (not meant to be sexist). Boilers are not pink jobs but no - I back track, you made that the easiest thing in the world to me. It is now definitley on my pink list and if I know any friends who are stuck I shall definitley recomend you. The guys yesterday were amazing, efficient and friendly. Thank you so much for everything. All the best Suzi”

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“V.efficient and reasonably priced.”

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“We had a great experience with our recent solar installation from Glow Green Solar. The whole process was undertaken professionally, efficiently and at competitive pricing. Scott was very professional throughout the quotation and pre-installation stage, providing helpful advice. The scaffolding team worked very efficiently and were helpful and polite - exactly the level of professionalism you would expect from someone working on your property. The installation itself was completed in a couple of days, with our Electrician, Matt doing a brilliant job of getting the system up and running and explaining how everything works! The system is working exactly as expected so far and we are really happy to be enjoying the financial savings and environmental benefits our solar system is giving us. I would highly recommend Glow Green Solar and have already recommended to others considering solar. Aside from the professionalism and efficiency of everyone throughout the process, Glow Green’s quotes were extremely competitive taking into account the size of the system and life cycle of the equipment used. In our experience, Glow Green are more affordable than Octopus and other big name brands who we received quotes from.”

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“Was quite pleased and very satisfied regarding the professionalism and operation of the whole plan from onset to end. Would highly recommend Glow Green to my family and friends”

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“Engineer on time, polite, knowledgeable and professional.”

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“Excellent professional company with outstanding service engineer George gave a thorough service and was very professional I would recommend Glow Green as the whole process is taken care of by the company all we had to do was tell them our requirements the rest delivery fitting and servicing was sorted by them and everything was stress free”

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“Everything was done as required, on time and I was kept fully informed throughout.”

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“The engineer was very punctual and carried out the service quickly and efficiently. The gas certificate came via email next day. I have been a Glow Green customer for over five years and we have never had any issues”

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“Engineer was very pleasant and did his job to a very satisfactory outcome”

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“Fantastic company from start to finish. Polite and on time. Good price for delivery and installation and follow up visit. Good boiler and electrician was professional and friendly. Went smoothly and they arrived on time and left everything clean. Highly recommended”

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“Do not use this company Been a customer of glow green for 5 years. Upon having a boiler installed, we took up the service contract with this company, who stated that a warranty would be in place for the next 12 years if service carried out with them regularly. Unfortunately for myself, their reminding system to assist with remembering when to get a boiler service is absolutely woeful, and we didnt receive a reminder email in 2024. There is absolutely no system in place there to assist with chasing it through, and they are happy to let this go by and not care about it. My boiler now unfortunately has an issue, and they are happy to request that i pay a call out fee to have them come and look at the issue (even though i have been consistently paying them money for a service that i never received). It seems this system only benefits their company and i do care to give them any more of my money if this is the way it treats its customers. Everything will be cancelled and i will give someone else my money instead to undoubtedly give me a better customer experience. On top of all this, it has taken them 2 weeks to finally tell me this is there final position on the matter. Dreadful. Steer clear!!”

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“Glow Green provided my boiler and have serviced it yearly, it's been faultless”

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“Amazing as always been using them for a year. Only negative is their prices go up every year despite me being with them for 5 years so I may have to start looking elsewhere.”

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“Exelent and very professional fitter completed work in a very clean and with no problems. Would highly recommend glow green”

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“From the very first enquiry I made about solar panels with battery, I was guided through each decision looking at variables as we went by Liam. He was very instructive, calm and explained with great clarity. I didn't feel at any point under pressure to purchase and felt reassurance at the idea of being free to change my mind at any point of the process. On the day of installation Matthew, our appointed electrician was absolutely marvellous, very calm, easing the process but also meticulous. A pleasure to have in our home. The fitters found alternative ways of fitting the panels as this is where I feel having a surveyor visiting rather than relying purely on an algorithm would be hugely beneficial. After service too has given us great peace of mind and we are seeing very welcome savings on our electricity smart reader. Thank you Glow Green”

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“The engineer called 30 minutes prior to his arrival, and arrived when he said he would. He carried all the checks, and sent me the gas certificate via email the next day. Pleasant and polite attitude, and was kind to answer my questions. I was also very pleased to receive a call asking me about my experience with the engineer, going through the main things required to be done by the engineers, so another positive point for the company as last time the engineer didn't do his job well and I had to have a different company carry on the checks and had them sent to Glow Green to come fix. Bottom line is, I'm pleased to see there is a will for improvement. Thank you!”

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“Very happy with the service, very professional”

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“My recent boiler service went well, there were no issues to deal with this time and the engineer was friendly , courteous and knowledgeable. He also had a very good memory, as he visited last year and although he thought he had resolved our issue with a radiator, unfortunately it was not the case and subsequently it took a long time for Glowgreen to agree to resolve the issue. All is well now and the engineer checked the boiler and completed all the required paperwork having booked a service several weeks in advance!”

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“100% happy glow green on the ball”

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“Highly recommended. I found Glow Green on the Internet. I was concerned at the start because all conciliation were done on the phone and in my case they would be using subcontractors to do the work. My first point of contact was Sam, part of the design team. He took time to ensure I understood the process and I was getting a sysrem that would would suit my needs. I was left to think about it and there was no pressure for me to buy. When I phoned Sam, he always had time to explain and answered my question. At all time I was kept upto date and the insulation went as planned. The delivery team phoned on the day of delivery and although it's booked as a kerb side delivery, they put the panels and equipment in my garage. The scaffolding team were very professional and polite. On the day of the insulation, Chris and his team arrived early, Chris walked me through the insulation, ensuring at every point I understood. Chris helped me to down load the duracell app and explained how it work. Overall, I would not hesitate in recommending Glow Green to family and friends.”

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“Very efficient service. All project, installation of the new gas boiler, finished as promised. Excellent engineers , Paul Keen , plumbing engineer and Chris Costello , electrical engineer.”

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Glow Green Ltd is rated 4.2 based on 2,160 reviews