Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,475 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,475 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“A copy of my letter to my amazing account manager Craig Aston. Dear Craig I just wanted to say how amazed I have been not only by the care you have given me in sorting out my new boiler but also Tommie and Josh came yesterday and did an amazing job. I have to say I was quite daunted at first as I am trying to find my feet doing the things in life a guy would do (not meant to be sexist). Boilers are not pink jobs but no - I back track, you made that the easiest thing in the world to me. It is now definitley on my pink list and if I know any friends who are stuck I shall definitley recomend you. The guys yesterday were amazing, efficient and friendly. Thank you so much for everything. All the best Suzi”

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“Great Service from start to finish.”

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“Had a few unexpected problems, with no show from an engineer but in the end the one that came was brilliant. Glowgreen sorted things out in the end.”

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“I was impressed by how patiently and respectfully the team handled every issue I brought to their attention.”

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“Good company, fitter was well knowledgeable and professional. Scaffolding no so much as they kept changing the dates. Overall very pleased. 👍. Would use again”

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“Not happy lots of calls to glow green long time to get back to us payment mix up nightmare to be honest”

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“Extremely disappointing experience with Glow Green. My solar installation has been poorly managed from start to finish. The original installation was delayed because required items were missing from the delivery. I had specifically told Glow Green that the scaffolding needed to be removed before 21 June for an important family event and was repeatedly assured this would happen. Despite calling almost daily, I later discovered Glow Green had failed to send the scaffold removal instruction due to an internal administrative error. I then had to pay £500 myself to the same scaffolding company, despite already being charged around £800 for scaffolding as part of the installation. The bird protection was also left uninstalled, pigeons are now nesting under the panels, and several appointments have been changed or failed. Most recently, a contractor arrived without suitable equipment to access the roof. What shocked me most was receiving a call from Glow Green in August where their representative appeared to believe the scaffolding was still at my property, even though it had been removed in June. This says a lot about the lack of communication and internal record keeping. More than two months later, my installation/account is still not fully completed and I have also been unable to receive payment for electricity exported to the grid. The solar system itself may be working, but the aftercare, communication, coordination and overall project management have been extremely poor. I am still waiting for Glow Green to properly resolve the outstanding issues and reimburse the additional costs I have incurred.”

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“I’d like to say that I’m a retired person now. I’ve been in construction for 45 years where I’ve been involved in many companies some good and some bad.. I’ve had solar panels fitted with a battery. I rate glow Green 4 star. the whole team management the electricians and the scaffolders were excellent at their job and very pleasant and friendly with everything being done in the timeframe”

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“Serviced boiler with care very pleasant engineer we were happy with the work carried out”

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“Good installation in time.i am happy.”

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“Had a new boiler fitted and the fitter did a great job nothing was too much trouble. Glow Green gave me a great deal could not be matched by any other company. Done it at a great price and got 0% interest over two years. Highly recommended. Thanks.”

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“Company answer phones with humans which is always a plus. Very helpful and answered all questions. Engineers were quick, efficient and clean working. Would not hesitate to recommend the company and the engineers. Thanks Guys.”

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“Very helpful and flexible and they answer the phone.”

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“Great service, engineers were considerate and polite. Clean tidy workmanship. Would and have recommended to others.”

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“Great company had a few insulation date issues but that got sorted the insulation engineer and electtrian where spot on would recommend”

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“My experience started off positively. The person I spoke to was friendly and the installation was booked for a Thursday. However, on the Tuesday the plumber called to say he no longer wanted to take the job. I live in Cambridge and he was based in London, so the “local engineers” claim is misleading. No one from Glow Green informed me that he had pulled out. There was no site visit before the installation; everything was arranged over the phone. In hindsight, this was a major mistake. When issues later came up, a Glow Green engineer suggested running pipes either across my kitchen ceiling or along the front of the house. At the time I felt I had no real choice. Now I believe they were simply trying to secure the booking and payment without properly assessing the property. Thursday came, and both my daughter and I had taken the day off to be home. We waited, but no one arrived. After chasing Glow Green several times, I was eventually told the engineer had rejected the job and they were trying to rearrange another date. Again, nobody had bothered to inform me. Two weeks later, the new installation date arrived. This time an engineer did turn up. I had specifically requested a site visit beforehand to avoid further issues and to confirm the boiler and pipework layout. That visit never happened. When the engineer arrived, he immediately said Glow Green’s earlier suggestions were completely unsuitable and unnecessary. He explained the boiler could be installed upstairs in the airing cupboard, with pipes neatly hidden and no damage to the property. In fact, this option was closer and more efficient, meaning there should have been no extra cost. I had repeatedly asked for confirmation that there would be no surprises, yet clearly the initial advice from Glow Green was poor from the start. The problems continued. The engineer then discovered that some required pipework had not been included in the job specification. Glow Green said it was the installer’s responsibility, but the installer had not been told and said he would never have accepted the job had he known about the extra copper required. The installer and Glow Green then spent hours arguing on the phone, meaning work could not even begin until late afternoon. Before booking, I had asked multiple times for confirmation that there would be no additional installation costs. Despite this, Glow Green later contacted me asking for extra payment for copper pipes, even though these were supposedly included. The only reason they asked was because the installer refused to absorb the cost. I asked them directly to be honest about why I was being charged extra, but that never happened. I could hear parts of the ongoing disputes between Glow Green and the installer throughout the day, which was incredibly frustrating. Waste removal caused yet another issue. The installer had not been told he was responsible for taking away waste and had not planned for it. This led to further arguments with Glow Green, who I believe later deducted the cost from his payment. Overall, there were countless emails and phone calls, creating significant stress, frustration and anxiety before and during the two-day installation. Had I known how disorganised the process would be, I would never have gone ahead. The invoice, unsurprisingly, arrived immediately. Glow Green operates remotely, does not carry out proper site surveys, communicates poorly with subcontractors, and repeatedly fails to deliver on what it promises. In the end, both the customer and the installer are left to deal with the consequences of a flawed system and poor coordination. Thankfully, the local installation company who completed the work were excellent. I genuinely believe many others would have walked away and left me without a functioning boiler. I only wish I had found them sooner and dealt with them directly. Never again. I would not recommend Glow Green to anyone.”

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“Very good service. Installation was well managed and everything works as it should.”

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“Everything done as stated from beginning.only let down by scaffolding installers who put a pole directly across front door and one had to limbo into house.”

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“Once installation date was set, the site team were very professional and took time to explain how the solar power system works. Can now see it working in the Hive app.”

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“Turned up on time (phoned with eta), was polite, helpful & skilled. Couldn’t have asked for more.”

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“Installation process was very seamless. Technical details were discussed, revised and walked through multiple times which ensured the installation completed without a hitch.”

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Glow Green Ltd is rated 4.2 based on 2,475 reviews