I am currently in dispute with your Collections ... I had a boiler fitted and the Engineers wired it incorrectly ... they have admitted this ... I called a plumber who fixed the problem .. to do this he charged $100 ... I still owned half the boiler cost, so I sent the bill to your department and said please deduct this and I will forward the balance owned of my boiler which is over £900 ... Your collection department then came back at me and said they would only deduct £25 of the £100 pound I had already paid the plumber . It beggars belief ...where can you get a plumber to call fix the problem for over an hour and only charge £25 ... I still not have paid the balance due as waiting for some sensible person to have a word with these people !! Paul Ross