Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.18

4.2 Rating 2,347 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst consumer experience ever? I can't overstate how bad the service from glowgreen has been from start to finish. They started by giving us an incorrect solar design, sending more panels to our home than could physically be installed on our roof. We're having additional work done on our house so didn't need glowgreen's scaffolding offer, but of course this was placed on our bill and we were charged for it via direct debit regardless. That was only the beginning of the mistakes. They sent round an engineer the day before the scaffolding was ready for them to do their install - though I had rung them multiple times and sent multiple emails to confirm that it would not be possible to install the panels that day. They then rebooked the install for a month later (all the while the panels and gear have completely taken over our living space), only for the engineer to not show up. I received no email, no call, no explanation or warning - again despite me calling and emailing them multiple times before hand to confirm the install would be going ahead. They rebooked the install for another fortnight later, and again no one showed up and again no warning or word was given - again despite me emailing them asking to confirm it would go ahead. It's now been three months, we've paid a bunch of extra money to keep the scaffolding up (glowgreen gave us 100 pounds off to help with the first time we extended the scaffolding because they missed the installation window, nothing since...), we've lost access to our main living space through winter, and I've wasted ten plus hours on the phone to different agents and being bounced round different departments over email. It's honestly hard to see how this whole experience could have been worse.”

Helpful Report

“Terrible, used this company to installed solar panels at two properties in September 24, neither installed correctly, no customer service, say they will call back and never do. Have a active complaint which is being ignored. Do not use.”

Helpful Report

“We are amazed with the quality of service. The guy that came out to us was very efficient and thorough. We also had a telephone call to ensure everything matched their high standards. Couldn’t fault anything.”

Helpful Report

“Avoid them. confirmed their quote for a combi boiler 6th of november 2024. they said they would start work as soon as the items were delivered but they came on site 6 days later due to the engineers van broken down. They told me it was a 1 day job, it went a 3-4 days job 8am -9pm. By this time my son was born and 13th of november and I had no hot water or heating in the house. The boiler kept having issues of low preassure every 2 days it wasnt working. I contacted the company which due to a poor costumer service (phone call and emails) said thye could not help. To this day, no reply from them and i refill the preassure manually every 2 days. I wish I could have appointed another company.”

Helpful Report

“WORST COMPANY EVER.... DO NOT USE!! absolute liars. Disgusted, Were given a quote on the phone by Tom,literally 2 minutes after checking for boiler quotes online ,with the British Gas engineer still here having given us the bad news of needing a new boiler.! ( Quotes had'nt even appeared on line before the call came) Strangely we then could'nt get hold of Tom and an email was ignored. We checked today as we wanted a written quote, were fobbed off with an excuse about their IT system not working properly so could'nt send a quote,!!! and tonight we spoke to someone else who knew nothing about a problem with their IT!! we were then told they were going to quote us an EXTRA 1500 pounds !!!!!!! Happy Christmas!!! NOT !!!!”

Helpful Report

“My elderly mother has been left without water or heating due to the glowgreen engineer. She lives alone and is elderly. She phoned the help desk who then shouted at her to listen and said it was her fault the engineer broke off the stopcock to the house. What a nightmare. My mum is in tears. The patio needs to be lifted up to fix it and she is cold. I have never been so angry with a company before. So horrible to her. These people are subcontractors and cowboys, spend you money elsewhere”

Helpful Report

“Ben was a good engineer who fitted the boiler in no time, cleaned up his mess and gave me a run down of the boiler Signed a few places and left. I would like recommend you for price and job well done job”

Helpful Report

“Replaced my boiler in October. 3 days after installing it it failed to switch on It's not working properly and on 3 occasions now not switched on and has had a fault code present. They sent someone out to look at in, inconclusive. Reported it again over 2 weeks ago still waiting for someone to come and look at it. I would not recommend using this company.”

Helpful Report

“This company is very difficult to work with. Installed my boiler back in 2019. The boiler was delivered and dumped in someone's parking space on rain and the driver refused to remove it. The following day after numerous phone calls someone came and moved it to my flat. The engineers who were supposed to come and fit it cancelled several appointments. Very difficult to get in touch with them even on emergencies and when you do they lie and are rude. They have cancelled 3 service appointments for me this year and as I write this I'm waiting for someone to come who was meant to be here between 1-2 pm. I'm a nurse and have to work nights or swap shifts to accommodate this appointment's and they do it year after year. The only option will be to look for a more customer oriented company. This is really heartbreaking considering that I per monthly to cover my boiler and by the look of it, it won't be serviced this year and would have lost that money. Really desperate 😢”

Helpful Report

“Customer service is non existence. If you have a problem or query after solar installation, once they have received their money they just don't care. The stress this company has and still is causing is unforgivable, shouldn't be allowed. Finally had no option but to put a complaint in writing and they aren't even following their own complaints procedure. Company is absolutely shocking.....avoid. There are so many more reliable ones out there, that don't contract out the work!”

Helpful Report

“Carried out work for this company.They do not pay installers properly or on time.They have been reported to gas safe for their dealings.They have a solicitors letter in the post and will pay costs incurred for me recouping my fee.I have reported them to the ombudsman and they will be contacted in the next few days. The office staff are terrible at handling things and the engineer portal is a joke to fill in. They do not pre survey properly because its an online firm so they use pictures.There were many issues with the property electrics which i paid an electrician to sort out with my own money to stop the job failing in the day ,so they didnt look bad.I have not been paid for this or the boiler installation. They are crooks,any installers should steer clear of this company,and any customers should research local companies in their area rather than use these Bournemouth based online hawks. The on boarding manager has left the company so no point of contact,repeatedly asked to deal with a manager but the incompetence is breathtaking . I have worked many years in the industry,this company should be avoided they are the worst i have come across. Companies that dont pay staff end up with only staff that dont care about customers in my experience.Also they remove negative reviews and try hide their atrocious customer service. Avoid these types of companies!!”

Helpful Report

“Please please never use this company. For five years, I have been with this company and not once have they provided us with their services. Me and my wife have called them, asking for their services and they always fail to show up and get back to us as well as refusing to give a refund. There are better companies out there.”

Helpful Report

“After sale service pathetic.blame everything on each mails .no person to person contact.”

Helpful Report

“I am taking Glow Green Ltd to small claims court, i recommend anyone else who feels they have a case to do the same, its a pretty simple process. They lied on the initial phone conversation saying that we would produce 10KW per day during the Winter months, I even have written evidence to support this. Now we have the system we know this to be a false statement in order to get a sale, so Mis Selling is what they do. I can only imagine that most of their 5 star ratings are false. I would avoid this company at all costs, they have no clue what they are doing and most certainly you will live to regret ever using them.”

Helpful Report

“Avoid this company. We were told by Tom Pringle pay 50%up front and you will get a replacement boiler Thursday 30th mat however my wife had a hospital appointment so this was changed to Friday 31st May. We chased after Glow Green asked for conformation that new boiler was definitely going in on 31st May BUT our mistake was trusting them and paying 50%up front. We spoke once again to Tom Pringle who would get back to us within the hour. Of course he didn't so we rang and cancelled also via email. On the Friday 31st May they tried to take the balance from our account! Our bank rang and we said no do not pay them. So now its 17th June we are STILL waiting for our money back. We have asked for a refund but the company has gone deaf. Do not give this company your money they say on trustpilot they are looking into it but its delaying tactics. We went with Prime time boilers and they were fantastic I will write a review for them. But please AVOID GLOW GREEN they are con artists GLOW GREEN REFUND NOW PLEASE”

Helpful Report

“Really surprised as how they have good reviews. I have been trying to get a boiler replaced. They promised a date and when it came to paying the 50% deposit they said the date I wanted is not workable anymore and it would be delayed by 4 days to Monday. Not a problem, I paid and was told that date was secured. Following date I chased up with a phone call to check what time they will arrive on Monday, only to be told that date hasn't been booked. Spent all of friday trying to get hold of the accounts manager (emailed him at 8.30am, then followed up with calls) with no lucky and was told on last phone call he had left work at 4pm. Emailed on Saturday again with no reply... Called today (Monday, the day they are meant to attend) obviously they are not coming, I was told I'll get a phone call in 10mins from the person dealing with the installation.... it has been 2hours and still nothing... Really appalling service.”

Helpful Report

“Absolutely rubbish customer service. Took 3 weeks to book my boiler service. I took a day off work for the appointment and no one turned up, had no calls from the engineer or the company to explain why. Had no joy with trying to call them, so sent them an email about two weeks ago and still awaiting a reply. Please avoid Glow Green as you will regret doing business with them.”

Helpful Report

“Lack of communication from start to Finish. Fast to grab your money for a poor service. Installation not done properly and they find every excuse to make the customer repair and fix their mistakes. P.M.”

Helpful Report

“If there's a problem after install, they won't sort it out. Radiator was leaking after install, reported it, nothing happened for 2 and a half weeks because no one wanted to come to north Wales. Lamimate floor swollen with water damage and they said that they're 90% sure the leak wasn't anything to do with them. As long as they're paid on the day they don't care.”

Helpful Report

“AVOID !!!! The company unexpectedly demanded an additional £250 beyond the agreed initial price just before commencing the installation of the new boiler, despite our prior agreement and provision of detailed images of the existing pipe system. Following the installation, we encountered immediate issues with water pressure, and our kitchen remained without heating for a month due to a faulty valve installation. Throughout this ordeal, the company's engineers repeatedly postponed scheduled visits to rectify the issues, resulting in financial loss for me due to missed workdays set aside for their repairs. It took an entire month for them to address the boiler and heating problems, during which time all interactions with their staff were marked by rudeness and indifference. The stress inflicted upon both myself and my husband by this experience is beyond description.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,347 reviews