Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.16

4.2 Rating 2,213 Reviews

79 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer who installed the boiler had taken the thermostat I paid for with him saying I didn't need it as I could control everything with the thermostat for the underfloor heating. However I then realized I had no way to control my towel heaters so I asked them to come back and install it. We're now one and half year later. I had to follow up with about 50 emails, 30 phone calls, 4 days waiting for an engineer that didn't show up and 3 times an engineer visiting who didn't know what to do. I still don't have my thermostat installed and Glow Green is not responding anymore at all.”

Helpful Report

“They were unable to provide the boiler which they initially promised. When the boiler did not arrive on the day of delivery, I phoned them and after long wait and after several calls, I was informed that the my boiler is not available and I should choose alternate company.As I was waiting for 7 days without heating in my house and had paid half of the price for potential boiler,I compromised and chosen an alternate boiler. On the day of installation an engineer arrived but was not sure where is the boiler. Customer service was themselves not aware. I cancelled the order eventually. They have no communication among themselves. Still getting emails that engineer has been asigned to my work. Sometimes get email that few objects have been left in my house after completion of work. Just auto generated emails. Very unprofessional people.”

Helpful Report

“Logged a call on Wednesday 5th of Jan I was assured someone would call the same day. Nothing happened a day later I received an email saying this is your ticket number bla bla. Yesterday Tuesday that is 6 days later another email with details how to use the FAQ and video to resolve problems. Great !!!!”

Helpful Report

“Cant believe how this company just covers up bad reviews with fake ones instantly. Scroll down, u'l see what I mean. I guess they are a sales and marketing broker. That's what their best at. I urge everyone who's been ripped off to report it to trading standards.”

Helpful Report

“After doing some research, it looks like they fake reviews regularly to keep their stars up. They only show up on places they can control the comments. I dont usually write reviews however I felt the need to warn others on this one. Seems to me they are the brokers who push for the sales. So they managed to sell a boiler with install to my dad, luckily i got him to do buy now pay later rather than paying 50% deposit at point of sale. The sales man Jamie promised many things that were a lie. After completing the order the install date changed 3 times. We were left without hot water for 3weeks until we were fed up and cancelled. At point of sale we were told the install was booked for after 4days. This was one of their many lies. Before purchase they were excellent in communication and contacting was easy however this changed instantly once we had purchased. They would just leave us on hold for over 1hour until we hanged up. Absolutely disgusting behaviour from this company, also filing a complaint with trading standards for these scumbags. Stay away at all costs.”

Helpful Report

“DO NOT EVER USE THIS COMPANY. They have the ABSOLUTE WORST customer service I have EVER experienced. They have such a high staff turnover that no-one on the phones knows what they are doing. One staff member literally told me there was no-one in the department who had been there longer than 2 days and as such didn't know how to help. Staff constantly ignore emails, and actively LIE to customers. I have been waiting THREE MONTHS to have my air conditioning fixed by Glow Green who can't even be bothered to provide an update. It took them 7 and a half weeks to even contact the engineer about the problem, and then tried to get him to order parts through the warranty to fix the faulty unit, and had to have an engineer explain the SIMPLE fact that it is THEIR JOB to provide the correct parts and contact the manufacturers as GLOW GREEN are the purchasers. Absolutely USELESS when you call the company - you simply get lied to, told a ticket has been opened, and then they promptly close the ticket without resolving the issue!!! A child would do a better job of running this company. AVOID AT ALL COSTS IF YOU DON'T WANT TO SPEND YOUR LIFE ARGUING, CHASING AND BEING LIED TO, WITH BROKEN FAULTY PRODUCTS!!!!!!!!!!”

Helpful Report

“For the past 20 years my home has been heated more than adequately with a 15kw boiler. I approached Glow Green for a quote. I told them this. Twice on the phone and once by email. They insisted I needed a 24kw boiler. I have some knowledge of heating systems having worked in this area for over 20 years. An oversized boiler leads to excessive gas usage, cycling, and unnecessary green house gas emissions. The salesman (with all of his 2 years "experience") even tried to tell me I was wrong and that my old boiler hadn't been heating my house. Avoid this company, they don't know what they are doing and are using the "bigger is better" excuse.”

Helpful Report

“AVOID THEM! Horrible company with even worse service. Dishonest about how long it takes. Had to show up a week ago but didn't as they are too busy even after they promised that we are in the priority list (let me mention that we are living without heating and there is 3 years old girl at home). Yesterday late evening paid the full amount over £2000 and asked is someone definitely coming tomorrow, they said yes, definitely, unfortunately no one showed up as apparently engineer's are having a covid (great excuse). Now they are talking about next Friday, maybe earlier, maybe a bit later, can't promise nothing... Absolutely ridiculous. Wish we could have choose a different company. Avoid these scammers!”

Helpful Report

“Terrible company, toxic work environment. Do not work here or get this company to do work for you.”

Helpful Report

“Worst experience- take your money & run”

Helpful Report

“Avoid. Had a new bosch boiler installed November 2020 , already broken , have children and a pregnant wife due to deliver soon all what they can say is , we can issue a ticket and wait for a call . It is freezing and although under warranty still . Unprofessional, no support. I would never use their service if I hadn't paid and still under warranty.”

Helpful Report

“Customers receive emails from Glowgreen asking to write good reviews at trustpilot for CHANCES to win£200! MY REAL EXPERIENCE with Glowgreen: so far 3 REPAIRS in the first year! Avoid! (updated: glowgreen emailed its customers to write good reviews for chances to win £200 right after installation, THATS HOW YOU SEE it has 4 ★★★★STARS on this website, BUT YOU WILL EXPERIENCE KEEP COMING PROBLEMS WTHIN A YEAR AFTER PURCHASE...)  My experience with glowgreen: I purchased new vaillant boiler under glowgreen's package 2020.  The idea is new boiler can use for 10 to 15 years without much hassle, after all it’s £1,9000 we paid to Glowgreen. BUT since the purchase 2020, there have been THREE breakdowns. To be clear:  ★first thermostat and filter failure, used from May 2020-April 2021  ★second thermostat they changed and used from April2021-Oct2021  ★third thermostat?? Glowgreen asked to charge me £220 for replacing another thermostat! Though clearly it still under 2 years warranty, also clearly glowgreen's faulty product and poor service are against the Consumer Rights Act 2015, 15. Installation as part of conformity of the goods with the contract (1)Goods do not conform to a contract to supply goods if— (a)installation of the goods forms part of the contract, (b)the goods are installed by the trader or under the trader’s responsibility, and (c)the goods are installed incorrectly. (2)See section 19 for the effect of goods not conforming to the contract...   IF YOU RESPECT YOUR HARD EARNING MONEY, SINCERELY SUGGEST YOU TO AVOID GLOWGREEN!! updates: above 100% genuine review I previously posted on trustpilot had been deleted by the platform 4 times(which makes you wondered if there's any deals trustpilot runs with Glowgreen to get more 'good' reviews), hence I found this page to get my voice heard and also alarm other customers not fall into my same issues with this company.”

Helpful Report

“Unethical and lazy. I asked for a free, no obligation inspection from the GAS SAFE REGISTER - they will supply a free report in the next 30 days with photos. and in my case they found the minimum regulatory requirements were not met and will need rectified: a. The wrong flue had been fitted ("showed white") b. The flu was too close to an openable window. c. There was a problem with the soldering at the top of the boiler. d. The immersion switch electrics were not live. e. The old room thermostat is still in place and not working. f. The condensate was not insulated g. The condensate was not connected to a drain or suitable alternative (causing erosion to the bricks overtime) h. No log book was left after the installation. We are now involving out local MP. We contacted the manufacture Valliant who confirmed we will not be covered by a warranty due to the way the mis-sold boiler was incompetently fitted. Brands like Worcester bosch and Valliant should not be supporting this company. 1.Mis-sold product and incomplete installation. My property and usage is suited to a combi-boiler. This is what I asked for, all arranged over the phone and I was sent a combi-boiler. 2.When the Engineer came to install he said it "was going to be too much work" and I needed to change the boiler, and walked out. The boiler was exchanged and a different engineer came out and started work. 3.It turns out I still have a system boiler, I'm not a technical person but made it clear I needed to convert to a combi. 4. I live in a small terrace house, with an electric shower and for a variety of reasons a combi is perfect and a system boiler is uneconomical for my property. 5. I have now had 5 local independent boiler companies come out and 5/5 all said a combi would be ideal, without me saying a word! They will produce witness statements stating the detailed reasons why. 6. It turns out this company use contractors and the one who turned up wasn't in the mood to install and to the extra 1/2 days work for the required conversion, so went home and switched me, without telling me. 7.A year on no contact about servicing. 8. The wireless thermostat I paid for still not fitted. Stuck with my broken (uneconomical one) 9. Electrics to tank, not rectified, nor would it have been needed if a combi was fitted. 10. I have submitted a Subject Access Request and if it comes back as insufficient I will escalate with the ICO. 11. I'm going to contact trading standards with regards to being mis-sold a replacement system boiler over the required and requested combi (that they sent out the first time). 12. It is shocking that Utility Warehouse send these people out to their customers and the claim they are a green company. Whilst I was bluntly switched to a system boiler and now heating up a tank of water every day, which is placed in a cupboard without a door never mind insulation, wasting unneeded heat across the house and making my house uncomfortable. 13. Small Claims Proceedings will be initiated and all progress published online in an open letter to UW CEO on the way, watch this space and avoid this company! 14. I am in my 70's and feel this company treat me this way because of my age. 15. I'm lucky my children were able to point out to me that I didn't get what I was asked for. As when my son came to help me change the shower it turns out I now require an overpriced pump. Where as if I had been given the combi, I could have a shower from the (suitable and tested) mains pressure. 16. I have now need advised that my system was not powerflushed and no inhibitor was added. Which means the manufacturer will not help me going forward. AVOID THIS COMPANY AT ALL COST.”

Helpful Report

“It’s being only a few months since you’ve installed a new boiler in doing so The engineer has caused damage to my property that is left watermarks on my ceiling in the hallway and dampness in the airing cupboard upstairs. I’m paying a monthly instalments for this new boiler and already I’m having issues and yet you want a call out charge £180+ before you even check the item. And the sad thing is My family and I have to live through this cold house with no hot water and no central heating with a special needs child living in these premises. I definitely will not be recommending this company to customers originally I was going to recommend.”

Helpful Report

“It has been over a month since the new boiler was installed, and I’m still waiting for someone to install the thermostat. I had some leaking issues after the plumber installed the boiler. I had four appointments with the same plumber about the leaks. He didn’t show up on first three appointments. Finally he arrived on the fourth one, two hours late. He did half of the job , he was shouting in my house because we told him we are not happy with what he has done. Absolutely bad service, zero. Very disappointing.”

Helpful Report

“Avoid at all costs! Shocking company. Don’t believe any of the good reviews. I got a boiler installed. 4 days later another engineer needed to be sent out to correct issues with the installation, as I had no heating. A 3rd(!!!) Engineer needed to be sent to rectify errors made by the second engineer. During the original installation, damage was done by the engineer to my kitchen. This has not been rectified, and I understand the original engineer has been largely uncontactable (by glowgreen or his insurer) and no progress has been made in rectifying the damage. I am still waiting nearly 2 months later. I have provided before and after photos indicating the damage done as evidence, and glowgreen have accepted responsibility, but have made no efforts to rectify the issue. The have been slow and poor to respond, when responses have come in, they have only come in when I have pushed for a response, they have been vague, It took them a month to contact the insurers. Still waiting Avoid”

Helpful Report

“I had 5 units installed. They all work fine but the installer drilled through the cable from the consumer unit to the oven in the annexe. My in laws have now been without cooking facilities for around 7 weeks. I have had to ring several times and send many emails and no one is getting back to me. I understand mistakes happen but their installer is now trying to duck responsibility. Would have expected more from a company providing a luxury product!!!”

Helpful Report

“Extremely poor customer service numerous contacts saying they will reply. Requests for a follow up ignored”

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“Stay well away from these cowboys. They will tell you anything. Wrecked our kitchen. They have been reported to trading standards. It also won't let me upload photos to show the mess”

Helpful Report

“We had to change from a water tank boiler to a combi boiler and we choose the company as was good on price and over the phone things were ok with them. Everything changed after the installation, like every big company they give the work to third parties and the people that come to do the installation did a bad job and had really poor communications on what things there were going to do... After finish, the installation I had some problems to be resolve with it and I call more than 15 times to try to get them done... A month later they send someone to do an "audit" of the job done in the first place. After the audit, the conclusion was everything was ok from the company point of view so the complaint was closed! Great for them but I still got problems with the boiler and the gas piping all done externally! Conclusion? Beter to go with a local company that you could have better communication and you will know all the way what you are paying for!”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,213 reviews