Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.18

4.2 Rating 2,316 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had the inspiration to have solar installed and being a Hive customer, was put in touch with Glow Green. Firstly, getting the right quotation was a challenge as the majority of the work is done by the customer, with remote inspections of your property done right up to the point of installation. I still decided to go ahead and trust Hive. The second issue came when the expectations of the customer and payment amounts were not clearly laid out. Despite paying cash not credit, apparently Hive had changed the terms and conditions requiring a large deposit prior to install without informing the customer. Glow Green simply apologised but said I had no choice but to pay or the stock wouldn’t be ordered. Dispite calling Glow Green over eight times for the arrangement of the deposit, I was threatened by email and text that if I failed to pay a percentage before the installation date, I would risk losing my installation (despite having email confirmation that all deposits had been paid and nothing further would be required before the installation day). Needless to say, my “account manager” was none of the sort! Without my own constant intervention, the project would not have happened. So the date for the scaffolding installation approached, only to receive a call from a scaffolder at 8pm to tell me that the installation of the scaffolding was delayed until the day before the solar installers turned up. Given that I was having three roofs installed with solar, I clearly challenged this issue, and with another five phone calls to Glow Green, I was promised this was a mistake. The next thing I knew was that the scaffolders turned up without any notice and without any plans or the right equipment to fit the scaffolding. Clearly, the scaffolding then took a second day to erect with further equipment again without any plans or notice to arrange being onsite. Despite the second day they turned up with two few ladders and simply said that the installation team would have to fend for themselves with just the one ladder. Not exactly a professional installation in my opinion nor should I be told this as the customer. The day of the installation arrived. I must say I was sceptical about having this phased done in a single day, but the solar installer and electrician worked like mad, completing everything without stopping once. I was blown away. The effort that they put in was amazing, and I was really happy with the end result. I was told by the installers that the scaffolding would be removed in five to seven days post-installation in case of any system issues, and given that it blocked two of my doors and walkway, I said I was fine with this as it made sense. It came the day to remove my scaffolding (seven days post-install), and I had zero contact from Glow Green or the scaffolders to tell me when it was being dismantled. Here we go again!!!. I was back on the phone to my project manager and informed after five phone calls that it would be dismantled a few days late. This day arrived, and despite taking time off work and arranging access to my neighbour’s property, they didn’t show, no phone-call or check from Glow Green. I contacted Glow Green myself only to be told the dismantling of the scaffolding would be done nearly one month after the installation date of the solar panels. I was so annoyed as all I had was access to my property garden and two doors use removed for nearly a month. Once again, I had no contact from the scaffolding company, but randomly they decided to turn up completely unannounced and remove the scaffolding at their own pace. Luckily I was working from home. In summary, the project management from Sebastian Owen at Glow Green was shocking throughout from start to finish. The installation team who actually fitted it was amazing they could not have done better in any way. The scaffolding company which was contracted by Glow Green was shocking, such a bad service and the impact to my home was a pure annoyance. Unfortunately, this is now a service that I would never choose again or recommend. I would look for another company for future installations. Disappointing to say but I would highly recommend people don’t use Glow Green as a provider of solar unless you’re happy with miscommunication, chasing them up LOTS, and making lots of phone calls and emails. The only good thing is the end product with Hive. This is certainly not the recommendation that I want to be leaving at the end of the project.”

Helpful Report

“Boiler was serviced in a rental property we own. Glowgreen had previously fitted a new boiler two years ago. I had requested a gas safe certificate with the service when it was booked and they confirmed the engineer would do this. When I chased this afterwards they have told me that they have no record of the service taking place. This is despite the fact that I have email confirmation and I let the engineer in. Absolutely crazy!! I now have to arrange gas safe certificate separately and this will cost me. GG refuse to reimburse and I have been badly let down by this company.”

Helpful Report

“They sent out guys 3 times and want to take more pictures as they as glo green not happy I hv to stay in all day! they should of done it right in the first place I understand tht they want to make sure its right but this is ridiculous 😞”

Helpful Report

“Have a service plan with GG. My boiler stopped working on a Saturday and, when I called them, I was told that no one was available to help until Monday as no technicians worked at weekends. When asked what I was supposed to do over the weekend I was told I would have to wait until Monday. Thinking that they may treat it as a priority on the Monday, I got a call from them at 4pm! Fortunately, I fixed it myself.”

Helpful Report

“The boiler was installed in January however it is leaking from pipework at the bottom of the boiler. I have now phoned 3 times over the past 2 weeks and each time my details are taken and I am promised someone will come back to me. Still no one has come back to me, and my Tenants continue to complain to me. There were numerous phone calls prior to the installation to get my business, but now payment has been recieved and I want a phone call, nothing. No after care service whatsever.”

Helpful Report

“Despite paying a monthly charge, they have no way of notifyinh you that you are due a boiler service, so you have to go through their web page to request a booking that they then respond to. The biggest problem we have had has been having to re-book the boiler service which has ended up being dealt with by a sub-contractor. On the thrid attempt they arrived just before Christmas with no problems. They clearley didnt have sufficient engineers of their own before chritmas, and not sure if they have update their system to notify you of when your boiler service is due, but both would benefit their rating considerably in my eyes.”

Helpful Report

“Presales, delivery comms etc was great. Problem was with installation. Engineer saw the water quality was poor and recommended a flush.. but still installed a brand new boiler with poor quality water running through it causing fault codes and intermittent hot water /heating for a week. The magnaclense was installed in the airing cupboard (furthest point to the boiler.) Manufacturer recommends its installed as close to the boiler. The pump over-run switch was not installed. The pump runs way after the heating is switched off. Overall, the install let me down.”

Helpful Report

“good service on the day and before but no aftersales service at all”

Helpful Report

“7 wks after new boiler fitting it broke down leaving us with no hot water, heating. Called customer service and they refused to speak to my wife as even though she had arranged the new boiler from start to finish, but because her name wasn't on account they refused to hear what the problem was. We also have 2 disabled/vulnerable adults in the house but she was told they couldn't help. I had to call them whilst at work in the middle of a meeting. Just to put my wife's name on acc so she could sort the breakdown out. Not a good start. So firstly disappointed that a part that fired boiler broke after just a short time and how my wife was shut down even though she'd been called twice by 2 different colleagues to answer a question on the thermostat! So hopefully this won't happen again.”

Helpful Report

“Overall good but I was left with a leak in the airing cupboard which wasn't dealt with. I had to call another gas engineer to fix the problem. I'm waiting to see if they pay the bill.”

Helpful Report

“Not at all helpful”

Helpful Report

“Took 5 booked appointments to have the scaffolding removed, then they turned up randomly on an unscheduled day”

Helpful Report

“Service over the phone was fine. Fitter made a mess when fitting and cracked the sink in the process. After fitting I received a call telling me they needed to come back to take pictures. When the engineer came he told us he had come due to a safety concern about the gas feeder pipe! Mediocre!”

Helpful Report

“Customer service is poor to say the least,constantly had to chase them for update on issue when installing the boiler(problem with spur) told initially that electrician would be out to sort. Low and behold no visit. After numerous phone calls told that was an existing issue.... although previous boiler worked of the spur... I would have to pay for this to be rectified. Another issue had arisen after that , power supply not connected properly had to get them back to rectify this as safety issue for my elderly parents. I certainly won't be recommending them.”

Helpful Report

“Everything arrived on time and so did the engineers but they abandoned the installation because they had burned out the control panel but all credit to Vaillant they delivered the new panel within 30 minutes but the installers quickly loaded their van and were gone within minutes leaving me without heating or hot water for the next 10 days despite my numerous calls to get them to complete their work I am a pensioner aged 84 and need my devices to cope with the winter.although the boiler was finally fitted and works well it's no way to treat a frail old man.”

Helpful Report

“My new boiler was installed but failed to work so an engineers from the Vailliant manufacturers who sent someone here within 30 minutes but the installers decided to leave before he arrived luckily the engineer managed to fix t a new part at least then I was able to get my heating on but the thermostat was not connected if your engineers had waited for 15 minutes they could have completed the work and got it signed off so I am left with no control over the boiler apart from switching it on or off I was given no instructions on how to work the thermalstat or any details of how to operate the boiler, I am told that maybe someone will be available to complete the works at the weekend this really not good enough and not the way to treat an 84 year old pensioner.”

Helpful Report

“Pre service very good. Installation very good. After service when electrics needed attention, extremely bad. Would not go to this company again because of the way my concerns were ignored.”

Helpful Report

“excellent engineer, very poor communications, misleading phome calls and e-mails and promised a fitting date that wasn't honoured”

Helpful Report

“I had my boiler installed in 2020. Originally happy with the instalment, however my recent plumber informed me the pipe work has been installed incorrectly . Glow green will not take any responsibility for this error . Although not a safety issue , the part that needs cleaning cannot be accessed . My original email to notify them of this issue took 3 months to get a reply due to a member of staff leaving ??? . Disappointed with aftercare .”

Helpful Report

“This company is impossible to contract. That provide several emails and phone numbers but no one actually replies to any. Good luck trying to get a response.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,316 reviews