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Glow Green Ltd Reviews

4.1 Rating 1,935 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

4.1

Based on 1,935 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Glow Green Ltd 5 star review on 4th December 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 20th October 2023

25

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole experience was a disaster, nobody had any idea of what was happening right up to the day of installation. Communication was non existent it was obvious the left hand didn't know what the right hand was doing. I was forced to pay more than agreed due to their incompetance !!”

“I am an 84 year old pensioner and Glow Green fitted my new boiler on the 14 February but the installers made a hash of it and burned the control panel out but the manufacturer's had a new part supplied and fitted to get the boiler working but the original fitters could not get away fast enough it’s now 20th February and I still have no hot water or heating and can get no sense from this company to complete the job , the worst service I have ever come across read the Trust Pilot reviews before even thinking about using this fly by nigh t outfit or like me you will be without heating or hot water despite them taking your money.”

“Can't give them anything till they come back and fix my heating.”

“This company is impossible to contract. That provide several emails and phone numbers but no one actually replies to any. Good luck trying to get a response.”

“LATE PHONE CALLS, NOT CALLING BACK NOT KEEPING APPOINTMENTS FAULTY EQUIPMENT, UNABLE TO MAKE CONTACT HOLDING ON FOR MOR THAN 1Hr not taking note of delivery instructions”

“The worst and most heartless company I have ever had the displeasure of coming across. They have left me homeless over Christmas as I have no hot water and heating. I was told to go and buy an electric heater from Tesco. They promised me that my boiler would be installed within 7 days and I’ve had over a month with no hot water and heating. My installation was cancelled during the -6 weather outside. I cannot stress enough to please avoid this company at all costs as they should not be allowed to operate.”

“On 9th December Utility Warehouse put us in touch with Glow Green since our boiler could not be fixed. Their sales department was quick to sell us a boiler, give us an installation date of Wednesday 14th December, and help us arrange interest free credit. We were then subsequently informed by the scheduling department that it could not take place until Friday 16th December. Friday 16th December and no plumber. After numerous calls by us, we have been informed that there is no schedule date but it could be 10th January at the earliest. Both me and my wife are in our 70s and are having to endure a situation that does not seem to have an end. When you call Glow Green, sales answer and they try to pass you to scheduling, but never manage it because scheduling is always busy or not available. We need the heat as we both have heart conditions and are on blood thinners. My advice, do not have anything to do with Glow Green.”

“Terrible terrible customer service. Twice didn’t turn up and when did a part missing. Continual chasing from our end. When I rang to complain this morning, yes I was cross understandably, I was laughed at by the telephone rep. I want my full deposit back and will go elsewhere. Would not recommend you to my worst enemy complete disgrace”

“I would not recommend this company for boiler I had boroughs the boiler off this company over year ago I am still having problem with my heating and boiler they could not finished the job properly now the company doesn’t want to know you know so please I would not recommend”

“My dad ain't happy unfortunately the job not complete. The lad who put the boiler in he said he needs an electrician to complete the wiring been waiting for the electrician to come since Monday 12th September. It's Wednesday still waiting rang glow green & they said there don't have electricians wft glow green do your job or quit your company”

“Do not accept what you are told over the phone, I was told a bunch of lies just to get me to accept the quote.”

“It’s not complete. It’s still left not connected to my electricity !! Left with an extension lead!! SHOCKING SERVICE!!!!”

“Please do not ignore the negative comments from customers about this company. We are the genuine customers and if you fail to do like I did because i thought it was a mix feelings from customers before now, you will fall into their trap like me. This company is a complete shamble and highly disorganised. They collect your deposits and careless about what happens after. I was promised 17th of August for all materials to be delivered and the Engineer was to install the PV on 20th of August. On 17th , I called a lady,Yolanda, at about 3pm, reassured me everything was fine and the installation would go ahead on 20th. Another guy, called Richard also sent mail to me about same time that he hoped my issue has been dealt with and gave reassurance that everything was fine. Then 2 hours after, a guy called David at 6pm on 17th left a voice, sounded very apologetic that he had something he wanted to tell me about a panel. First, I was wondering what,was he going to tell me 2 hrs after Richard and Yolanda promised everything was going to be delivered. On 18th of August, I called David early in the morning to find out what the matter was, then he said he was very sorry that panel they wanted to use for my installation on 20th was no longer available. And I said, seriously 😐 ! The annoying part was, they can't get that panel of 395 but they will now make a new order for 385 panel for me and unfortunately it would still be the same cost. Scaffolding has been up for over 3 weeks now, very Obstructive. The scaffolding company have now threatened twice to dismantle it even when installation has not been made. First time, I informed their manager, Dan, that the scaffolding company was going to pull down scaffolding before installation,he said he would act quickly to stop them from doing it which he did. But would you not be wondering if anyone in this company is in charge of anything. Hmmmm ! What about materials ? Delivered at different times in an unsecured places in our estate. After 20th of August failed, I was the one who had to chase them for a new installation date and I believe the new date of installation of 14th of September is not genuine. Why have I said this ? I sent mail to Yolanda few days ago to find out what materials have been delivered and what have not been delivered because I had no clue about was in the package of inverter. She replied to say that the battery and tigo are yet to be delivered. And I responded to her and copied Dan in and queried why would you fix another date that's going to fail when you have not yet delivered all the materials to my house. Up till now, I have not received any response from any of them on this. Today, scaffolding company have sent another text to me to say they are dismantling the scaffolding on 9th of September even when glow green have fixed 14th September for installation with all materials not been delivered. What a joke ! I called the glow green customer yesterday to let them know that I have notified my lawyer and would be taking a legal challenge if this PV solar not installed on 14th of September, get my money back( they have collected 70% of overall cost) and make claims for taking time off from work to stay at home at 2 different times for materials delivery and installation that never happened. These guys don't feel they have a responsibility towards British public who are borrowing money in thousands to invest into PV solar system. They blame everything for their failure apart from themselves. From China battery supply issues to panel issue from Korea etc. Would you not been wondering how is China or Korea or manufacturing company strike to be blamed for their poor communication, lack of organisation, lack of leadership, inability to get hold of anyone over the phone apart from their customer service personnel who won't be able to answer your queries but would only give u a reference or a ticket number that your case has been logged in etc Do not fall into their trap. They are only out to get your money and tie you down to unknown time when your installation will be carried out. They will promise you heaven and earth to get your deposit from you and after that no one takes any responsibility for anything. Guys, I will keep you updated after 14th of September”

“I accepted a contract with Glow Green to fit my Solar Panels and Batteries on the agreement that the job would be completed by 14th August 2022 and they would aim for the end of July. Glow Green later offered a start date of 4th October. I told them that is too far away and reminded them of the agreement. I was then given a start date of 3rd August which I agreed to. On 3rd of August we had a fitting team but no materials to be fitted. Start date now would be 4th August and we were promised that materials would arrive before 10am on the 4th. Some essential parts did not arrive so only a partial install happened on 4th August. Other materials have now arrived but Glow Green are now saying they cannot get back to us before 4th October. Many, many other issues have arisen over the time. If I could get out of this contract I would, but financially I might not be able to. Then I am told by Glow Greens 2nd Sub-contractor that the wiring done by the first team is dangerous and will need looking at. We are now in September, we have scaffolding blocking our windows and parking and dangerous wiring in our house. Yet, all we can do is hope they get the job finished asap and then get it checked by a third party. I will be seeking legal advice.”

“DO NOT USE THIS COMPANY!!! Horrendous experience - should have been an exciting investment in our home but left with leaking air con unit, installed in the wrong place, walls need repainting, trunking needs refitting AND the installers forged my signature on the completion document as I told them I wasn’t satisfied! No accountability from GlowGreen - continue to chase a satisfactory outcome - only way I can get an answer is by going through the sales line! No one returns my calls or email!”

“Thought the works were done well until my neighbour informed me my chimney stack cap was damaged, this was not like this before the works and evidentally there afterwards. Disappointed, especially as Glow Green do not want to take liability.”

“Please, please do NOT use this Company I just wish I had read the reviews first they will basically take your money and that's it! Faulty Air condition units no Installation no electrician no communication nothing you can email and phone till you're blue in the face but you won't get anywhere. Do not give these cowboys your hard earned money.”

“I would not recommend this company to my worst enemy. Broken promises, calls not returned, emails not answered and spent over 400 mins overall listening to awful music while on hold on average 25mins each call. Given an instal date for air con, and advised units would be delivered day before. No delivery received so rang them and they said my order had been cancelled. Not by me I might add, I eventually got new date so booked more time off work. Goods to be delivered by 10am and engineer would arrive after, received email on the day to say they could not contact engineer so job cancelled. Rang to establish if units were being delivered and was told by Anne they would not be as that is thier process. 2 hours later units arrived. Made numerous calls to get new date. Was told it was all booked for Mon 15/08/22 between 8am & 10 am. Yet more time off work, engineer arrived at 11.50 am and was fantastic, he was sick of apologising for this company, he asked what time the electrician was arriving, We had no idea. Another 3 phone calls made as they don’t ring you back as promised, only to find out that no electrician was booked. Electrician now book for the 18th so another day off work. This company are a disgrace please avoid at all costs, the constant hassle has made me ill. If you do use them good luck as your going to need it. I have emailed and have asked them to ring me to discuss my complaints but surprise surprise no contact.”

“I researched into getting Solar PV energy earlier this year and contacted several different companies. I decided to go with GlowGreen after several calls with them and what seemed like a friendly and reassuring person on the other end. Once they took my deposit money it’s been downhill since, firstly they can’t communicate with their suppliers or installers; I had 2 scaffolding companies turn up on the same day - I got told my panels would arrive on a certain day but tried to be delivered a day earlier when I was out. This delayed everything but after a few weeks things finally got delivered and a new install date was made. But here goes another set of drama; Due to the heatwave my work was able to be completed on one day so my electricians needed to come back another day to complete it (absolutely fine, we agreed a date) and they told me they’ll need to get onto the roof to connect everything. I then move my days I’m working in the office to make sure I’m around on the days work is expected. Whilst I was out of the house, the scaffolding team trespassed into my property (no one was in), nor was I made aware of them coming this day and took down the scaffolding. This meant the electricians were unable to finish the work! Oh but here is where it gets even more infuriating, I contact glowgreen the next week and they said okay we’ll get in contact with the relevant companies and get that sorted. The week goes by I hear nothing! I ring up again the next week, oh yeah we have an update for you but will need to speak to my manager they’ll ring you back later (do they? NO). I ring up again (hours of my time gone on hold and I’m still stuck at the same place) panels on my roof unconnected to power and just a company that lies and doesn’t actually do anything! I WOULD GIVE THEM MINUS 5 stars if I could! DO NOT GO WITH THEM!!”

“I am currently in dispute with your Collections ... I had a boiler fitted and the Engineers wired it incorrectly ... they have admitted this ... I called a plumber who fixed the problem .. to do this he charged $100 ... I still owned half the boiler cost, so I sent the bill to your department and said please deduct this and I will forward the balance owned of my boiler which is over £900 ... Your collection department then came back at me and said they would only deduct £25 of the £100 pound I had already paid the plumber . It beggars belief ...where can you get a plumber to call fix the problem for over an hour and only charge £25 ... I still not have paid the balance due as waiting for some sensible person to have a word with these people !! Paul Ross”

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Glow Green Ltd is rated 4.1 based on 1,935 reviews