Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,812 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,812 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quick service Very professional and informative work by the engineer (Wahed)”

Helpful Report

Posted 4 years ago

Hi John, Thank you for the 5 star review, really pleased to hear that you have had a positive experience with us. I will be sure to pass this onto our engineer. Kind regards, Glotech

Posted 4 years ago

“Great service from start to finish. Engineer was polite and professional. Highly recommend this company and would not hesitate to use them again.”

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Posted 4 years ago

“We are following the advice of your technician and replacing the machine as the same problem recurred soon after he left.”

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Posted 4 years ago

“Very efficient service. Would use again!”

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Posted 4 years ago

Hi Carol, Really pleased to hear you have had a positive experience with us! Kind regards, Glotech

Posted 4 years ago

“Provided a next day service and arrived on time. Engineer took time to diagnose fault and left all in working order. Would use this company again”

Helpful Report

Posted 4 years ago

“I signed up for the repair and protect for my dishwasher over 3 months ago and still waiting for it to be fixed. No updates other than “the parts supplier is not responding to our queries”. Don’t sign up with them. I wish I had contracted the local repairs person.”

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Posted 4 years ago

“Excellent work, turned up as advised. Couldn’t be more happy”

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Posted 4 years ago

Hi Alex, Thank you for the 5 star review. Really pleased to hear you have had a positive experience with us. Kind regards, Glotech

Posted 4 years ago

“Thanks for your persistence and patience. Happy to recommend your services.”

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Posted 4 years ago

Hi Nigel, Thank you for the positive review, really pleased to hear you have had a positive experience with us. Kind regards, Glotech

Posted 4 years ago

“Awful service!! Almost a month down the line and no repair or visit from Glotech, but they've happily taken money from my account, to which they're now denying. Lengthy hold times time everytime I call to try and resolve my case. Wouldn't recommend!!”

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Posted 4 years ago

“Brilliant service from booking to repair being completed. Thank you”

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Posted 4 years ago

“A sheep in wolf’s clothing. The initial booking was taken professionally, the make and model number of my appliance was recorded and the engineer’s appointment confirmed; all handled well and on point. The engineer arrived on the day and was professional and polite. My appliance required a new part which the engineer did not have in the van but explained that the office would order and then confirm a second visit. I paid the £89 fee for the call out but was assured any subsequent visits would not incur a charge, the only amount left to pay would be for the part on order. That evening I received a receipt for the £89. I replied to the email to ask for an update on the ordering of the new part and gave my availability for the engineer to revisit. The next day I received a blunt email to say that the part was no longer available and the job was now closed. Nothing. No phone call, no compensation, just £89 to be told Glowtech can’t fix my appliance. To offer some constructive criticism, perhaps check at the outset, when a client gives you their appliance make and model, that you can complete the job before charging them £89 for the privilege. Be wary, I’m sure I’m not the first to be caught out like this.”

Helpful Report

Posted 4 years ago

Hi Mark, I'm really sorry to hear that this has happened. If possible, please can you email repairs@glotech.com so one of our Managers can resolve this issue for you. Kind regards, Lauren

Posted 4 years ago

“Very good service will use them again”

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Posted 4 years ago

“Game set and match. Very satisfied”

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Posted 4 years ago

“Very prompt and professional service. Engineer extremely helpful with tips to get the best out of my appliance as well as fixing the problem in hand. Would definitely recommend.”

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Posted 4 years ago

“The engineer Was very polite and wore a maskAl all times. Fixed the machine and cleaned up after. He had wipes to clean the card machine. Overall a very good experience”

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Posted 4 years ago

“The engineer didnt have a clue!! He told me he’d fixed it, i knew it wasn’t fixed due to the noise it was making. Waiting over a week for a second engineer . Not impressed!! Oh and no PPE”

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Posted 4 years ago

“No-one turned up as you did not let me know the local agent did not have anyone available”

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Posted 4 years ago

“Having used this company for many years now, their technicians are always quick, reliable & extremely knowledgeable, can't recommend them highly enough”

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Posted 4 years ago

“Turned up on time and repaired my washing machine. Would have given 5 stars but had wait just over a week for the engineer to come which was frustrating. I will use this company again if I have a problem with the washing machine.”

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Posted 4 years ago

“Appointment booked with ease and came within a few days. Engineer took a part got replacement and returned 2 days but it didn’t solve the problem. Another now not produced part made the repair not possible . Apart from that they’re good”

Helpful Report

Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,812 reviews