Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,807 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book a next day repair. Very efficient, took minimal time to find the issue and repair it. Thank you Wassim for repairing our cooker. Would book this company again, and would highly recommend.”

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Posted 2 years ago

Thank you for taking the time to give us feedback and raise the review we really appreciate it

Posted 2 years ago

“Had glotech out to repair a washing machine seal. The team where all friendly and very helpful”

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Posted 2 years ago

Thank you for raising this review we really appreciate the feedback

Posted 2 years ago

“Polite intelligent and kind engineer, very considerate and helpful. Thank you Andrew it was a pleasure to meet you and you were spot on with your diagnosis and repair. Worth every penny of the call out and would recommend Andrew to any of my friends. Obv can’t comment on any other operatives but this young man was first class, and so was the chap at customer services. Thank you both.”

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Posted 2 years ago

Thank you for raising this review we really appreciate the feedback.

Posted 2 years ago

“After checking the Glotech website, I booked a repair for my tumble drier. I had supplied the exact model, described the problem and given the error code (see booking confirmation). I assumed, from the website (see attached), that the technician would have the necessary parts to fix the problem. However, he turned up, confirmed the problem that I described but did not have the part (possibly the heater?) and was not sure that even if he did have the part, that it would solve the problem. He suggested that I "try" a new heater which of course I would have to pay for. I was called back later with the price of the heater which was around £150 so I decided not to go ahead with the "repair" since it would not guarantee fixing the problem anyway. So I have paid the cost of the call out and will now also bear the cost of a new tumble dryer. I find that the fact that your technician could not diagnose the problem conclusively, unprofessional and I will not be using your services again or indeed recommending them to anyone else.”

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Posted 2 years ago

Good afternoon I understand from the notes on your booking that you have spoken with the Customer service Manager who has dealt directly with you. The engineer advised that the Heater element should work however it does sometimes happen that you replace one part and then find that actually there is a reason for the first part not working and another fault is found. An example of this might be - the bulb in a table lamp may blow - you pop out purchase a new bulb replace it and then find that its still not working because the fuse in the plug has gone. I hope this helps to explain why the engineer expressed there was a possibility of something else. In regards to the items carried in the vans - our engineers carry 200 items - it is impossible to carry every item for every appliance. .. we do however thank you for your time.

Posted 2 years ago

“an engineer arrived as planned and fixed my problem with no trouble but with great relief for me!”

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Posted 2 years ago

“Excellent service by Dan , thank you .”

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Posted 2 years ago

Thank you for the review, the feedback is really valued.

Posted 2 years ago

“Engineer arrived on time and acted with great professionalism. Unfortunately he was unable to fix the problem but advised me what to do next.”

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Posted 2 years ago

“very good sevice nice sevice team”

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Posted 2 years ago

thank you for taking the time to raise the review we really do appreciate it.

Posted 2 years ago

“Terrible, machine not fixed at all”

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Posted 2 years ago

“Excellent service. Prompt and friendly. Highly reccomend to friends”

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(Dsi) - Posted 2 years ago

“Pleased with the work. Great customer service rn”

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(Dsi) - Posted 2 years ago

“Very good and fast installation of our dishwasher”

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Posted 2 years ago

“was very satisfied with the work carried out by a polite knowledgeable person have no hesitation in recommending your company to friends and i always like to deal with a family business”

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Posted 2 years ago

“Two cancelled appointments followed by an in correct diagnosis of the fault which turned out to be a blocked pipe. A further delay waiting for a new pump which was not actually required. Then another visit to fit the pump which did not solve the problem. A further delay waiting for another engineer. The problem was fixed on the recent visit when the outlet was cleared of coins and a piece of plastic. In summary a very poor performance,which resulted in having to pay for a pump that was not required and a month to rectify a fault that should have been solved on the first engineer visit. I request a refund of the payment for the unnecessary pump.”

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Posted 2 years ago

“Very friendly and prompt service. Disappointed, however, to find the full call out fee charged given the part needed was no longer in production, despite asking on the phone in advance if that kind of issue was likely to be solved on an extraction fan 10+ years old. The fee is a lot for 10 minutes work. Missed opportunity to make a gesture and ensure I come back in future. Now, it's just rememeberd as another average brand.”

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Posted 2 years ago

“The cost of £85 to tell me it’s because the fridge is in the garage is outrageous Will not use Glo tech again”

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Posted 2 years ago

“Super quick service. Rang on the Wednesday, the engineer was with us at 07.45 on the Thursday. Our appliance was beyond repair sadly, but at least we knew quickly!”

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Posted 2 years ago

“Careful people they try get my money for doing nothing, they asked me for £93 payments for them engineering just turn up 10 minutes. I booked for Monday no engineering turn up in Monday I call them they said oh sorry there’s no engineer in your area today sorry can you book for other day, I booked for Tuesday engineering coming but no fixing my washing machine he was just Scratching his head I don’t think he now what he doing anyway but at end he told me I need one part but no with him he need making order for it I said find as long fix it today, he said no even this week maybe next week I coming again to fix. So he not fix my washing machine he just coming to collect money for doing nothing they wasted my two days to no go work and they ask for £93 I said no paying and he go his office no stop calling me to make a payment £93 hey try to frighten me if no pay will be debit collected office contact with me and take this payment. I feel they want to scam me. I’m not happy about what happened to me they not deserve even one star.”

Helpful Report

Posted 2 years ago

Good Morning The Booking was made by yourself on the 22nd Booked on:22/01/23 By WEB...... for the 23rd, an online booking is not confirmed until a member of the team contacts you, Which is why we contacted you to confirm/ say that we could not attend on the 23rd and the 24th was available, the engineer attended to diagnose. There was no 10 day wait time. The engineer diagnosed that you require a drain pump - however the drain pump carried on his van is not the correct one for your appliance it would be impossible to carry every variant and so would require ordering, this possibly may not be delivered and be available for the engineer to return and fit to complete the job this week which is the point the engineer was trying to explain to you, and so he would return next week to fit the part once delivered. The engineer attended your property and diagnosed and the labour cost would include return once you had paid the labour cost and paid for the part. Your call with the operative also used bad language which was not pleasant. Your review is not accurate and reflects badly on you we would appreciate you removing such an inaccurate review......Thank you

Posted 2 years ago

“Amazing service from the booking process all the way till engineer visit and repair works. Andrey was excellent on both visits and shared helpful tips and advice. Thank you ever so much. Brilliant service all the way through!”

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Posted 2 years ago

“Brilliant”

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(Alx) - Posted 2 years ago

Thank you for raising the review we are really pleased that the service was so good.

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,807 reviews