Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,762 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,762 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick , efficient service.”

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Posted 2 years ago

Thank you for taking the time to raise the review for us - all feedback is really appreciated.

Posted 2 years ago

“Last week you examined a washing machine which was economically beyond repair. You sold me a replacement machine and promised to instal it on Monday 9 January. Please say what you intend to do and when.”

Helpful Report

Posted 2 years ago

Good Afternoon. as you say the appliance was diagnosed and beyond repair, you were given quotes, paid for the appliance and have been booked for delivery today. there would be no reason to contact you again pending todays delivery which was confirmed to you?. it is Monday 9th January today therefore I do not understand your reasoning for a 1* review for the service? Thank you

Posted 2 years ago

Good afternoon again, I can confirm I have listened to the phone call arranging the booking with you and certainly there seemed to be no problem at all with the booking and that the delivery team would call you when they are closer to knowing a time for the delivery to take place, you would get a text update however as you have no mobile number and when speaking to the sales operative you confirmed this therefore you will be contacted by your main phone - thank you phone. thank you , wishing you well .

Posted 2 years ago

Good evening ,I understand that your new appliance was delivered - we do hope that you are fully satisfied with your selection and that you get many years great service from it. Thank you

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you for the feed back its really appreciated. The team are always striving to be the best possible for our customers.

Posted 2 years ago

“Sadly I can’t remember the name of the gentleman that came to look at my washing machine - but he wa super professional, polite and obviously absolutely knew what he was doing as diagnosed the issue within and explained it to me.”

Helpful Report

Posted 2 years ago

Thank you for your review- we are so pleased you found the service so good, we are very proud of our team of engineers - they are the face of the business for our customers therefore your feedback is really valued - thank you

Posted 2 years ago

“Addressed the issues identified and resolved quickly and politely”

Helpful Report

Posted 2 years ago

“Booked a pm slot for repair as I wasn't availble in the morning.Without checking whether it was convenient for me, Glotech changed it to a morning slot which I couldn’t make. This was disappointing and not a good impression of their Customer service.”

Helpful Report

Posted 2 years ago

I am sorry that your booking required changing however as you have completed your review anonymously i am unable to look at the details of the booking to understand what happened. I have sent a private message to you to find your full details - Thank you

Posted 2 years ago

“Great service. Turned up when he said he would. Phoned with eta. Fixed problem. Mindful of our home. Fixed price reasonable. 6 month guarantee on repair. Would definitely use again”

Helpful Report

Posted 2 years ago

“Contacted Glotect to repair my Neff Microwave that was making a noise & cutting out. Was assured the engineer would come & have the correct part to fix the problem. When he showed up he thought he was to fix a washing machine. demanded a callout fee of £93.54 & said the office will call me to make a further appointment . I was called 4 days later & told the parts needed will cost £450.00 . I then called Neff service & arranged one of there engineers & was charged £105. oo for the part. Be warned Glotech are a rip off company never use them.”

Helpful Report

Posted 2 years ago

Good evening - I am sorry to be reading this review, I have located your repair and will look into the details you have provided - my initial thoughts obviously tis that some how there has been a data entry error and obviously I will look into the details surrounding the parts a for you. thank you

Posted 2 years ago

“Fantastic work, done quick and all works again! Thanks Nick!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review your feedback will be passed to Nick

Posted 2 years ago

“I was very impressed with the overall service provided by Glowtech everything was very professional with the contact service to the work carried out by Jacob. I am now waiting to hear from Glowtech about a new job I would like done.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review this for us all feed back is really appreciated

Posted 2 years ago

Thank you for taking the time to raise this review for the team

Posted 2 years ago

“I am very dissatisfied with this company I have had 3 visits from them to repair my dishwasher and still not fixed but wanted me to pay more .The first visit I was told I needed a new motor so that was ordered and I paid up front ,the second visit it appeared the item ordered was incorrect and at a cheaper price (no refund ) the third visit again the engineer was back and forth to his van bearing in mind he was the second engineer that that attended and ordered that part and he then said it was wrong and he needed to order an additional part at an extra cost.l still had no refund no contact please beware,I do not recommend this company.”

Helpful Report

Posted 2 years ago

Private Message Sent to yjhanrahan17@gmail.com Good Morning - This is very disappointing to read and I understand you frustration - however as you have reviewed anonymously I have sent a private reply for your details so that I can have the customer service team look into your repair - thank you

Posted 2 years ago

“Very efficient and helpful repairer”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise the review all feedback is valuable to us.

Posted 2 years ago

“I do not recommend the glotech services . They came to fix my fridge charge 105 pound and they said it going to cost 250 and they don’t give any warranty that they will fix it and that they do not recommend fixing it. After 5 min the engineer left with my 105 pound. Ridiculous”

Helpful Report

Posted 2 years ago

Thank you for your feedback, The cost of the labour charge for attending and diagnosing and if possible effecting a repair is clearly given when the booking is confirmed and explained that it is none refundable. This one off labour cost covers the team in the office making the booking with you, the qualified engineer attending in a stocked van with fuel these cost do need to be covered, however this is a one time charge. If the engineer had needed to order a part (it is impossible to carry every possible part for every appliance in the van unfortunately) you would only have paid for the part as an extra cost, his reattending and time to carry out the repair is included in that charge. . you had a qualified and experienced engineer attend your appliance and there was a system fault the cost of the parts to repair was supplied to you at this point you did not wish to proceed however , the engineer spent time talking with you and discussed that we were able to quote replacement options if you wanted us to. He took all of the sizes whilst he was with you and requested on your approval a quote for an American style 4 door with out a water tank. 50% of the labour cost is taken from the delivery and install of a new appliance this is a gesture of good will to the customer, if a customer wishes to proceed with the purchase, We arranged quotes and tried to contact you on four occasions to see if you wished to proceed on the 5th time we did manage to speak with you however you had found an alternative appliance and did not want to proceed. We hope that your chosen new appliance gives you many years of good service- Thank you

Posted 2 years ago

“Teplied promptly to booking request. Engineer was friendly, competent and soin diagnosed the oroblem with a cooker hood not extracting correctly. Excellent service which was much appreciated at a reasonable price.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review for us we really appreciate the feedback for the team.

Posted 2 years ago

“Helpful from initial contact for booking to job completion. Friendly engineer who was friendly, competent and soon found and fixed problem. Very happy with overall service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review your repair for us we really value the feedback.

Posted 2 years ago

“Great service. Arranged a visit around my availability and fixed the appliance at the first visit, keeping me informed about the issue and any costs.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review for us we really do appreciate all feed back. Thank you

Posted 2 years ago

“Super helpful team. Rapid response with an engineer offered next day, although I chose to postpone a couple of days. The engineer was friendly and knowledgeable. Work done to a high standard and happy with the overall cost too. Will consider using them again in the future for other branded kitchen utility goods, not just CDA.”

Helpful Report

Posted 2 years ago

Thats so great to hear - thank you for taking the time to raise this review we really do appreciate the feedback - thank you

Posted 2 years ago

“It transpired that our unit had been switched off at the mains plug on the wall. We should have checked this but I would certainly think the engineer would look to see if there was an issue at the mains too and would have seen this was the issue. It was only when someone else came into try and assist that this was noticed.”

Helpful Report

Posted 2 years ago

Thank you for feedback we will certainly look into your comments and check the details with the engineers who attended. Mean while I have sent a private request for your confirmed details as your surname is not coming up on our system - thank you

Posted 2 years ago

“iused glotech to repair dish washer two months later after the initial diagnosis i am still waiting for a repair although they took payment before repair they have not carried out.they have effectively stole my money. regards disatisfied customer”

Helpful Report

Posted 2 years ago

I will ask our customer service manager to investigate your comments meantime I can see that you have a booking on the 6th with the engineer and the part that was delayed. Thank you

Posted 2 years ago

Good Morning, I understand that following my request to the management team you have spoken directly with our Engineering Manager who called you this morning, is monitoring the completion of your repair. Thank you for the feedback.

Posted 2 years ago

“Friendly service ,Quick response,fair pricing will recommend to anyone”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review we really do value the feedback

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,762 reviews