Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,757 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,757 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite and professional engineer and turned up early! Showed me what the issue was and explained why it had happened, he then fixed it, tidied up, put the machine back and was on his way. I would not hesitate to recommend this company to anyone. Thanks Daniel.”

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Posted 1 year ago

“Very helpful professional efficient thank you george”

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Posted 1 year ago

“Quick,helpful and friendly!”

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Posted 1 year ago

“Courtesy call 30 minutes before arrival is very helpful. The engineer who mended my tumble dryer was very polite, efficient and thoughtful. After the repair, he was very careful to ensure the cabinet door closed precisely - in fact he left it better than he found it !”

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Posted 1 year ago

“Had a booking for a dishwasher repair. This was scheduled for between 08:00 and 17:00 today. Arrangements were made to be available at the property all day. At 10:30 I received a phone call to reveal that the Glotech engineer was unable to attend as arranged 2 weeks ago. Furthermore I was advised that Glotech were not able to undertake the repair at any time in the future. No further help was offered. MY WORST EXPRIENCE OF POOR CUSTOMER CARE IN MANY YEARS”

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Posted 1 year ago

“Had an appointment on a Monday between 8am - 1pm, they cancelled on the day and did not show up (I worked from home to be there for them). They rescheduled for the next day between 12pm - 5pm , they cancelled again on the day and did not show up ( I worked from home again to be there for them, another day wasted). They rescheduled again for that Thursday between 8am - 5pm - a narrow 9 hour window to ensure we are ready for them! (Sarcasm) - My wife worked from home that day to be there for them. She was on a call when they showed up, guy left after 10 mins and was incredibly rude to me on the call because it's somehow our fault we weren't waiting by the door for them for 9 hours. Would not recommend, very unprofessional and very unreliable and very rude.”

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Posted 1 year ago

“Great service thanks George”

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Posted 1 year ago

“Great service quick response thanks George”

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Posted 1 year ago

“Service with a smile. Excellent. If I ever need repairs to any of my appliances I know who to ask. Thank you.”

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Posted 1 year ago

“We had a recent built-in Oven repair done by Glotech. The service was excellent and professional and we were given a very quick appointment. Customer Service was friendly and very helpful, and the Engineer was also very professional and did the job quickly and efficiently. Have also used this Company previously and would highly recomend them”

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Posted 1 year ago

“George the Engineer was great office caused a little frustration but great service overall”

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Posted 1 year ago

“Had a very quick response, work done very efficiently within the hour, very pleased and I would definitely not hesitate to use them again.”

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Posted 1 year ago

“VERY EFFICIENT, PUNCTUAL, FRIENDLY AND QUICK TO GET PARTS REQUIRED FOR REPAIRS. COST FOR REPLACEMENT PARTS WAS SURPRISINGLY CHEAP. VERY QUICK TO CONFIRM WHEN PAYMENT WAS MADE AND WHEN THEY COULD COMPLETE JOB. HAPPY TO LIAISE WITH ME ABOUT WHAT TIME THEY WOULD BE ON SITE. WOULD RECOMMEND GLOTECH HIGHLY 5*. REGARDS NEIL FORBES.”

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Posted 1 year ago

“Really helpful reply quick exce,.wnt service thanks George”

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Posted 1 year ago

“Great service and easy payment. Thank you”

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Posted 1 year ago

“Great service with prompt repairs to microwave & f/freezer.”

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Posted 1 year ago

“Honestly the worst organisation ever. They have the most awful customer service, Ben the director of the Essex branch is the rudest person I have ever dealt with. I would honestly it recommend using this company.”

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Posted 1 year ago

“Very professional thanks George”

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Posted 1 year ago

“Booked glotech to repair two separate kitchen appliances. One was a washing machine and affected by a drain issue for which a separate plumber was called out. When booking I requested for the engineer to call me before hand so I can ensure the plumbing was checked. Instead the engineer visited and concluded nothing wrong with the machine and it is a drainage problem! £90+ of my money down the drain. Customer service kept referring to their notes and T&C's. They take money from landlords before hand and then don't really need to worry with money now in their bank account. Suggest you get a British Gas appliance cover and expect more value and a better service...”

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Posted 1 year ago

“I booked a Glotech service visit to repair my faulty Miele washing machine. The price and visit schedule were confirmed by Glotech. On the agreed day after waiting 5 hours (their booking window) the engineer did not turn up. I received no text, email or phone call to explain why he hadn’t shown up. On calling Glotech they claimed the problem was with their contractor not Glotech. I explained that my order had been placed with Glotech and the order and booking confirmation had come from Glotech ( not their contractor) and therefore it was Glotech’s fault. I would definitely not recommend this company to anyone looking for a service company for any of your appliances. Disgruntled, Stockport”

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Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,757 reviews