Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.10

4.1 Rating 4,801 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,801 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How many men does it take to change a light bulb!? Sounds like the start of a joke! In Glotechs case - three! That's assuming they were all Glotech engineers - reading the other reviews it appears they subcontract work out. That doesn't bother me too much as long as the appliance is fixed (which it was) The light in my microwave had stopped working and to be fair you have to take the microwave apart to replace it! But still, over £100!? Of which only £10-£12 was for the bulb. As mentioned previously it took three visits. First to diagnose the problem 'We'll try changing the bulb but if it still doesn't work we won't be able to get parts'. (fair enough, the microwave is pretty ancient). 2nd visit - engineer realised the wrong bulb had been ordered. A third visit was arranged after re-ordering the bulb - this was cancelled on the day. Rearranged for a couple of days later - again cancelled on the day. Finally on the third ACTUAL visit the bulb was replaced and it's working fine (I've kept the box with the part no. on it if it goes again). The engineers were friendly, courteous and efficient.”

Helpful Report

Posted 1 year ago

“We had a booking between eight and 1. I called at 830 to get a time estimate. They told me it would probably be closer to 2. At 2:15 they said they were behind. Maybe 430. Then at 430 I called again. After taking a day off work, waiting all day they tell me they won't be able to make it. They never called me. I called each time. I asked to speak to a supervisor. They said he would call right back. Instead I got a call the next morning during my teaching time. They wanted me to take ANOTHER day off work. I asked for a late afternoon or Saturday. That was not a choice. The man said appointments are not guaranteed. Since when? If I cancel the website says I an be charged.”

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Posted 1 year ago

“Tip-top service The service request was booked at lunchtime and was immediately confirmed for a time within 24 hours. The two engineers - Andrew and Danny - arrived promptly the following day as arranged, and slightly ahead of time which was great with a telephone call in advance to say they were on their way. They were both really helpful, very capable, and pleasant to work with. Everything required was done swiftly and professionally. I will definitely use this company again should the need arise. Highly recommended.”

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Posted 1 year ago

“The service is exceptional. A very rapid response to my repair request and the follow up was also extremely efficient. The prices are very fair. It is not easy to get effective and reliable service these days but Glotech certainly delivers. Highly recommended.”

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Posted 1 year ago

“Fridge freezer problem. Great service. With risk of food loss the ability to book an appt outside of working hours. A big plus for me. Dean arrived and identified the problem (also a a day earlier than booked, another +++) ordered the part and it was fixed today by Gerry in less than 30 minutes. Clean and tidy pushed unit back and switched on . The only reason not a 5-star only because I haven't left it the 6 hours to check its all working fine as directed. Looking good. Recommend 5* if the part holds up but service GREAT recommend. (Also not a bot)”

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Posted 1 year ago

“Dean came on Tuesday to determine nature of repair to top Oven. Needed a replacement element and luckily sourced one. Company kept me informed when part was in and in turn arranged to fit today Thursday only 48hrs from point of contact. Brilliant service and I would recommend Dean the technician AND his Company to all my friends.”

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Posted 1 year ago

“Dean arrived promptly at 9.50 and carried out the fitting of the element without fuss and no mess. Very personable young man and I would recommend Dean AND your excellent company to my friends around me. Thank you. ***** Definitely 5 STARS”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY, as many reviews stated, they will come around, charg you, tell you that somebody will call regarding the pricing of the part, and after chasing them they will tell that the part is not available or that they couldn't find it, when I first spoke to the man on the phone he literally said that they able to fix 95% of appliances, well not mine and from what I can see from other reviews they definitely DO NOT fix 95% of appliances,I'm starting to question if they don't do it on purpose as there are lots of 1 star reviews stating exactly the same problem, part not found or not available or whatever, sound a bit like bs for a company that can fix almost every appliances, ended up spending 90£ for someone to come and tell me what I already knew, robbing people, ridiculous”

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Posted 1 year ago

“Excellent next day service identified the issue and resolved the problem. Advice on ongoing repair/replacement extremely helpful. Thanks Dean”

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Posted 1 year ago

“Really easy to deal with, super friendly, experienced staff.”

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Posted 1 year ago

“Speedy and efficient and engineer was charming.”

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Posted 1 year ago

“Hashim was really helpful and professional with his help and knowledge on today , appreciate”

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Posted 1 year ago

“Very good, quick and polite.”

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Posted 1 year ago

“Had booked a repair, was given a time slot from 8.00-1.00, got the day off work, and they did not turn up.I was told I will get a call before they will arrive, nobody called. Very bad service. Will not use again or recommend”

Helpful Report

Posted 1 year ago

“I opted for Glotech repairs due to the promise of 'fully equipped vans'. After booking I received two emails - one from Glotech confirming the appointment and another from a company I hadn't heard of asking me to confirm the appointment. I contacted the latter to tell them I hadn't booked them and they told me they were subcontractors to Glotech. Glotech hadn't disclosed the use of subcontractors - their (Glotech) words being the work would be done by one of their 'local engineers'. During the booking call, I mentioned that my plumber had said it was likely to be the pump - however, the engineer who came didn't have that part. He told me to wait for an email with a quote for the part, which once I accepted, could be ordered and then, when it arrived, could be fitted. On reaching out to Glotech for the quote and they directed me to the sub-contracted firm. I expressed my dissatisfaction with the lack of transparency regarding subcontracting for this very reason - that I was being told to deal with a separate company instead of Glotech who I had actually engaged. The Glotech representative argued that their mention of "one of our local engineers" implied subcontractors. When I pointed out that using the word local between 'our' and 'engineer' does not mean subcontractors. He dismissively rejected this saying it was a matter of semantics and I was the only person to be confused by this. I have no problem with the actual firm that the work has been subcontracted to but I do not like the empty promise of a fully equipped van, the lack of transparency regarding who is carrying out the work and I didn't like the attitude of the Glotech representative I spoke to the second time.”

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Posted 1 year ago

“We have had two appliances repaired with Glotech engineers. On both visits the engineers were professional and friendly. By far the best company we have used. Will always be our port of call. Excellent admin by Tasha too!”

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Posted 1 year ago

“Gavin and Andrew P did a great job and were really friendly and helpful.”

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Posted 1 year ago

“Unfortunately despite the one of labour charge at the sum of £112 they then provide you with a quote for a repair that is far from competitive. As a non expert i can procure a compressor direct from the manufactures as in Hotpoint considerably cheaper than Glotech, they also cannot guarantee a re-gas hence defeats the object of a repair. In summary it is nothing more than a sales gimmick as in one of fee than provide you with a unrealistic cost for repair hence cheaper to procure brand new fridge freezer ! I can only imagine that they make £112 per visit and do not carryout any repairs by providing an unrealistic, uncompetitive cost for repair of which they cannot guarantee such as a re-gas hence defeats the object. Never trust a company has nothing but 5 star reviews as again making money by simply paying you a visit knowing if they provide you with a unrealistic cost for repair so therefore they don't have to supply any labour at £112 one off fee. If I can obtain the part cheaper direct from the manufactures than them of who, should have a better rate than me as in a one off then they are far from competitive. I will ensure get this out to as many social platforms as possible to prevent people from being ripped off!”

Helpful Report

Posted 1 year ago

“Staff were friendly and cooperative engineer reached at the expected time.”

Helpful Report

Posted 1 year ago

“Avoid this company- I wish I had the read the previous reviews It is a call centre who give work to independent engineers who live in your area. All parts are ordered through Glotech (you pay before they can be ordered) so parts first arrive with Glotech and then forwarded to engineer so expect a long delay between visits; eg 2 weeks. I had 3 parts fitted across 2 visits and still my machine was not working and so offered another visit (3 weeks) Gave up and had it fixed by CheckaTrade engineer, who having asked me several questions to establish the fault, arrived following day and replaced the first part fitted by Glotech as it was the wrong size (ie too small) for my machine. I wonder how many visits it would have taken for this to have been resolved by Glotech (if ever) and how many other parts could have been replaced before it cost me more than a new machine. Shocking company and an expensive mistake made by me for using it.”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,801 reviews