Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.03

4.0 Rating 4,923 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,923 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TL;DR - very poor communication, repair took much longer than he said it would, left rubbish in our kitchen. Fridge-freezer broke down - engineer arrived, said he needed to order a part and it would take 5-10 working days. Two weeks later, rang the engineer to check whether the part had arrived - he said it hadn't arrived yet, but he'd ring back that evening. He didn't. Called him again the next day - he said the part had arrived and he'd come to fix the fridge next Monday. On Sunday, got a text saying an engineer was coming... on Thursday. He did repair the fridge, but left the broken part and a load of packaging in our kitchen sink.”

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Posted 5 years ago

“Terrible customer service. Made an appointment for a broken fridge freezer in 35 degree heat and having received an email to confirm the day and time i took the day off work to be here for the engineer. I was given a time of between 12-5pm for which they failed to turn up and after calling them was told they could book me another day but couldn't confirm when. Total waste of time and have now contacted an alternative engineer.”

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Posted 5 years ago

“Glotech did such a good job on our old Smeg Fridge Freezer. Their service was polite, workmanship was first class and price not excessive. Will certainly use again when needed.”

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Posted 5 years ago

“It was a pleasure contacting Glotech Repairs. The whole process was simple & straightforward. A first class engineer arrived on the day of the appointment, contacted me first, 24hrs before advising the actual time he would arrive. The engineer highlighted the faults with our oven then proceeded to order the parts needed. Glotech contacted me to confirm our parts have arrived and made suitable arrangements for the same engineer to return and fit the new parts in. We are once again enjoying our Kuppersbusch oven, now in perfect working order. Thank you Glotech Repairs”

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Posted 5 years ago

“Your technician was excellent, and your pricing fair. We shall recommend Glotech to neighbours.”

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Posted 5 years ago

“This is my second repair with glotech first class service engineer always polite with bucket loads of advice Repairs successfully carried out. Very professional Many Thank James Forsythe”

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Posted 5 years ago

“Very happy great service.”

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(Ton) - Posted 5 years ago

“I got a repair slot the next day to repair a faulty deep freezer, in Cambridge. The Engineer did a great, tidy and efficient job and I am pleased to recommend Glotech.”

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Posted 5 years ago

“Punctual, polite and excellent service. Will use again and recommend.”

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Posted 5 years ago

“Booked a repair. On the morning of the appointment I had to chase Glotech to find out why the engineer had not turned up. Was put through to the Engineer and he knew nothing about appointment Will never use or recommend this firm”

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Posted 5 years ago

“Customer service and price: Excellent”

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Posted 5 years ago

“Booked a repair for my washer/dryer. Unfortunately the a lot I had booked was unavailable and had to wait a week before diagnosis. Upon visit; Fault diagnosed very quickly. Engineer Dan returned a week later to fit the part and check all was working. Even with Glotech being so busy, the service was excellent.”

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Posted 5 years ago

“Great service - The engineer undertaking the work was a really nice guy - professional, obviously very experienced and quick fault finding ( and available parts ) meant 1 visit fix at sensible price”

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Posted 5 years ago

“I have a Britannia double oven and when the main oven decided not to work I contatced Britannia, who couldn't even give me an appointment date (and who wanted the call-out fee up front). I found Glotech by mistake, and am so pleased I did. The staff on the end of the phone were great, the appointment was made quickly and my oven has bee repaired (faster and cheaper that Britannia). Very happy - I have no qualms about highly recommending this company!”

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Posted 5 years ago

“I just wanted to thanks Glotech and the engineer who came round and fixed my oven the engineer name Medhi was very professional and very efficient - fixed the oven - left no mess and was very quick and I can say I would use Glotech again should I need an appliance fixed.”

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Posted 5 years ago

“Called on Thurs and able to arrange an appointment for the next day. Tim arrived to fix my Ariston washer dryer on Fri within the arranged time. He was polite and friendly, and quickly repaired my machine. I thought the belt had broken and needed to be replaced. Tim explained that it had merely come off and he put it back on, saving me the costs of a replacement. He cleaned beneath the machine and replaced it back under the counter. Payment by card was quick and without problems, a receipt arriving by email almost immediately. Recommended.”

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Posted 5 years ago

“Probably better than some, but lacking efficiency, value-for-money and a certain degree of honesty. Friday:Informed Glotech that the heating element on our dishwasher needed replacing, and gave model No. etc. Booking appointment for Monday Monday: received call saying that they couldn't send an engineer till Wednesday. Wednesday: Engineer called, confirmed that the heating element needed replacing, would need ordering and took £70+ for call out. Thursday: call from Glotech asking for £80 for heating element (2 days delivery) 7 days later: I called Glotech and was told the element would be sent in 2 days. Monday: call from Glotech saying engineer would arrive Wednesday Wednesday: engineer arrived with wrong part - was told that the right part was in stock, would be cheaper and would be delivered by Friday (obviously Glotech pocketed the difference!) Monday: Glotech called to book engineer for Wednesday Wednesday: Engineer called and fixed dishwasher. Conclusions: Although all staff were friendly, no-one really seemed to know what they were doing despite being told of the problem on day one! Taking £150+ from customers before any work is done, leads to mis-trust and impatience. For a company that claims problems will be sorted as quickly as possible, being without a dishwasher for weeks, for my wife and I, as a disabled couple, was extremely inconvenient. Obviously some dishonesty about delivery and price have added to my distrust of this service.”

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Posted 5 years ago

“It was easy to book a call out on line, the communication via text and email was really helpful and when I rang to book the follow up visit, the call was answered quickly and it was a really friendly service. Both engineers were great, communicating arrival times as promised and the cost was reasonable. Also the part arrived sooner than promised so that was good management of expectations. I don't have any suggestions for improvement on this experience - I would definitely use Glotech again for other repairs”

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Posted 5 years ago

“I just wanted to say a BIG thank you to Amna for all your time and help spent on me and my freezer! It wasn’t a simple process but I as a customer got all the support I needed. Many thanks!!!”

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Posted 5 years ago

“This company offers an excellent repair service. An engineer, Alex, quickly diagnosed the problems with my Bosch oven and my Samsung fridge-freezer. He even got the oven working while waiting for the necessary spare part. Spare parts were ordered and fitted within a week. Alex was extremely professional and efficient and friendly. He telephoned 30 minutes before arrival. I would thoroughly recommend this company. A delight to deal with.”

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Posted 5 years ago

Glotech Repairs is rated 4.0 based on 4,923 reviews