Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.02

4.0 Rating 4,969 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first engineer advised me that the compressor need replacing without conducting a thorough inspection to identify the true fault. In 2 minutes of arriving he left the premises with my £85.00 cheque for the service charge. About three days later I received an email from the service company (TSS Midlands Ltd) informing me of the cost for the replacement compressor and that it would take 12 weeks to obtain the part. I informed them that I could obtain the OEM part within 48 hours for a price that was more than £50.00 cheaper than that they had quoted and would they fit this. They agreed on the condition that they could not guarantee the work! I agreed and an engineer was dispatched to fit the part. The second engineer was decisively unhappy about removing the fridge freezer from the built in cabinet and was ready to leave without doing any work until I informed him that I had paid the extra charge for removal from the built-in unit. Very disgruntled he agreed to continue. and set about replacing the compressor. About three hours later he informed me that he had fitted the new compressor and although it was working correctly there appeared to be a fault with the PCB control unit. I spoke with the service company and we eventually agreed that if I purchased the part their engineer would fit it. Having purchased a new Neff PCB control unit I arranged for it to be fitted. The engineer arrived, fitted the part and told me the fridge freezer was working fine, it just needed a couple of hours or so to reach the required cool temperature.. I waited approximately 6 hours before I went to inspect the fridge freezer's temperature and discovered that both the fridge and freezer compartments were warm. I spoke to TSS Midlands the following day and was informed that they could do no more repairs as they had not guaranteed the work of their engineer.. I sent them an email confirming my conversation with them to which they replied stating that they were not responsible for do any further repairs to the fridge freezer. Clearly, the TSS Midlands engineer had not repaired the fridge freezer as they had claimed to have done.. I have spent over £345.00 on OEM parts and labour repair costs and TSS Midlands still cannot or now refuse to identify the true fault with the unit. It would have been more cost effective if I had purchased a new Neff fridge freezer. I would like to know why your chosen and authorised service company cannot supply replacement parts within a reasonable time (12 weeks is totally unacceptable) and at a realistic market price? I look forward to receiving a comprehensive response.”

Helpful Report

Posted 9 years ago

“Very nice and polite, arrived on time, very efficient and told me call him back if there were any problems”

Helpful Report

Posted 9 years ago

“Multiple visits and no fix. What was done was bad workmanship, unnecessary and expensive, according to a pro. It's my 6.5 yr old Samsung fridge/freezer which the first guy said was a rubbish fridge/freezer anyway. Basically condemned it due 'system fault'. Well, we all know there's a fault in the system but he's the guy who knows all about it, but, sadly not. Fridges, freezers are pretty simple devices but the 'engineers' had only limited knowledge and a capabilities.”

Helpful Report

Posted 9 years ago

“Arrived on time and resolved the problem”

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Posted 9 years ago

“Very satisfied”

Helpful Report

Posted 9 years ago

“The person who arrived was very courteous and punctual however he didn't really do much except take the washing machine out of its place in the kitchen furniture, open it, look inside, play a bit with the settings, degree there is nothing wrong and I just have to put less clothes inside for the drying to work ("load it to between half and a third of its capacity"), close it up and put it back inside the furniture. He took the money alright but the drying works just as bad now as it was before.”

Helpful Report

Posted 9 years ago

“So efficient and lovely staff. I have a dog and it can be difficult with delivery people, but the guys were great! The installation was quick and hassle free! Order to delivery was quick!”

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Posted 9 years ago

“The engineer came when he said he would and spotted the problem straight away. The new part was fitted and tested and we have had no recurrence of the problem.”

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Posted 9 years ago

“Cancelled last minute & couldn't come to repair machine at a convientant time for me”

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Posted 9 years ago

“Engineer was very professional.”

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Posted 9 years ago

“Your engineers are very good, they are polite and are always ready to give you informations. Your company is time concious, they attends to costomers' need in timely manner giving informations for delays. Your company is reliable with good engineers. However, it takes 3 visits before the fridge is completely repaired. I hope there won't be any problem with it soon. I give you 10**********”

Helpful Report

Posted 9 years ago

“I was very satisfied with the engineer that worked on my machine, he worked very hard trying to find the fault.”

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Posted 9 years ago

“Pleasant staff”

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Posted 9 years ago

“The booking form on the website is very clear and easy to use. Your engineer arrived on time and completed the repair swiftly and efficiently. I would use your company again and will recommend you to my friends. Many thanks.”

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Posted 9 years ago

“Came and repaired the next day very fast and efficient service.”

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Posted 9 years ago

“Left previous review...promised to get back to me and have heard nothing!!”

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Posted 9 years ago

“It was a very efficient service”

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Posted 9 years ago

“Service provided as described.”

Helpful Report

(Office) - Posted 9 years ago

“Tried to rip me of with the price of the spare part, gave me the wrong part number and insisted it was correct. I had to take the lead with many phone calls to get it all sorted. There was no leeway when it come to moving the repair forward even though the mistakes were from them”

Helpful Report

Posted 9 years ago

“We were pleased that a repair was possible to our fairly old - but very dependable - dishwasher. Pleased with work & approach of the repair engineer/plumber. My only negative- initial call out fee was a bit steep - essentially that visit merely confirming the breakdown & identifying faulty part. Otherwise - good service.”

Helpful Report

Posted 9 years ago

Glotech Repairs is rated 4.0 based on 4,969 reviews