Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,761 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book fast & efficient service. Would definitely recommend thank you!”

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Posted 2 years ago

“Professional service, would recommend.”

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Posted 2 years ago

Thank you for the review the feedback is valued by the team.

Posted 2 years ago

“I phoned them to ask for someone to repair a washing machine which wasn't drying due to the drier not drying - no heat. When the service man arrived at about 9.20am, the first thing he said was - 'Did they tell you this would cost £81?' - I was astonished. Not only had I not been warned of the cost, but he only spent a brief 10 minutes here. However, I did pay him as I thought a refusal might result in argument and unpleasantness. But I would like to think there might be some (at least partial) refund forthcoming. Had I known in advance, as implied by the technician, I would have refused the visit.”

Helpful Report

Posted 2 years ago

Good afternoon - It is disappointing when a customer is not happy with the service and value for money, all of our team are trained to provide the cost upfront on every phone call I will ask our customer service manager to retrieve the call for your booking and investigate thoroughly - in relation to the time the engineer spends at the property he is allocated enough time to fully diagnose and if possible complete a first time fix for you. during the time allocated we could not book for another customer. I understand you have also emailed team and had a response from the team - Sorry to hear you were not happy with our service. The fault reported over the phone was that your Washer dryer was not drying, on attending the engineer has diagnosed that the thermostat had tripped, this was reset and looking at the system the appliance should be working ok. If this is not the case, we can look at rebooking an engineer to attend and look at the appliance again for you. The fixed labour fee of £81.54 covers the initial diagnoses and further visits if required - any parts would have been an additional cost to this. I will however pass you feedback to the management team and investigate the phone call for the pricing which you should have been provided on the call.

Posted 2 years ago

“Still not repaired”

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Posted 2 years ago

I am sorry to see that you appliance has not been repaired I will ask the customer service manager to investigate and resolve this for you asap - thank you

Posted 2 years ago

“Your man was only there 5 mln did not even take the top off the machine and said parts where £220 took £81 and left ???”

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Posted 2 years ago

“Really pleased to have chosen Glotech to look at my washing machine. Wojciech was really professional and helpful, going above and beyond, including explaining the problem with my machine. Those small touches like him phoning me in advance, estimating when he would be arriving, added to feeling I was receiving first class service.”

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Posted 2 years ago

Thank you for the review you feedback will be passed to the engineer - thank you

Posted 2 years ago

“I am very grateful that I called Gloteh Repairs. The repair man was very kind and friendly, and He got my washing machine working very well quickly. The service was very quick and price affordable. Thank you. 5 stars.”

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Posted 2 years ago

Thank you for taking the time to raise the review your feedback is really valued

Posted 2 years ago

“Both engineers carried out comprehensive and professional repair on dishwasher”

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Posted 2 years ago

“The electrician was very polite and did a great job.”

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Posted 2 years ago

“Callum & Lee did a very professional job installing my new washing machine. They explained everything to me & cleaned up after themselves. Thank you both for a great job 👏”

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Posted 2 years ago

“Promptly arrived for repair the dishwasher and good service by Glotech repairs.”

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Posted 2 years ago

Thank you for the review we appreciate the feedback

Posted 2 years ago

“Engineers were very helpful and knowledgeably Mob well done Alex pleasant ad helpful”

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Posted 2 years ago

Thank you for the review your feedback will be passed to Alex

Posted 2 years ago

“Callum and Lee were great!”

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Posted 2 years ago

thank you for the review your feedback is really appreciated.

Posted 2 years ago

“Javaid was really professional, knowledgeable and efficient. He came in, got straight to it and allowed me to work! I am very happy with this service, great guy to have around in an emergency! Thank you”

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Posted 2 years ago

“Charged over £105 for 10 minutes to be told to buy a new fridge freezer. Bit of a rip-off as I was quoted £81, this Fee is supposed to include the labour of fitting new parts. won't bother next time, I get people have to make money but Jesus if you do that all day that's £600 an hour ?!!!?? just to tell people it's broken. I think it would be fairer if in these circumstances you reduced your fee as you cannot help, and effectively there is no labour and no return trip to fit parts. Phoned about the discrepancy in charges and was ignored, so yeh customer service after the fact was garbage as well.”

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Posted 2 years ago

“Lee and Callum attended today to install my washing machine .they were very well manned and. Very professional I would. Like to leave a 10 star review *****”

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Posted 2 years ago

“Lee and Callum attended today to install my washing machine .they were very well manned and. Very professional I would. Like to leave a 10 star review *****”

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Posted 2 years ago

“Punctual, honest and helpful”

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Posted 2 years ago

Thank you for the review the feedback is appreciated.

Posted 2 years ago

“Javid was efficient, polite and efficient”

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Posted 2 years ago

Thank you, your feedback is appreciated and will be passed back to Javid

Posted 2 years ago

“Javid was excellent , polite and efficient.”

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Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,761 reviews