Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,807 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t believe that we had to pay nearly 100 pounds just for the engineer to say the fridge is not repairable from hearing a bubbling sound! Hardly any investigation took place and I now wish I had just bought a new fridge freezer straight away. The call out fee is just tii high. Engineer was friendly enough but I’m the future if any appliance breaks down it’s not worth the call out fee and I will just buy brand new”

Helpful Report

Posted 2 years ago

“We contacted Glotech to repair our Siemens fridge freezer, and they were able to book an engineer to visit us within a couple of days. Once they had determined the cause of the fault, the replacement part was ordered, and a subsequent visit was booked later that week to complete the work. The two engineers were polite and efficient. A very good service. Would recommend”

Helpful Report

Posted 2 years ago

“Javid was really helpful and went the extra mile. Great service and very pleasant to deal with. Thank you.”

Helpful Report

Posted 2 years ago

“Javid was really helpful and went the extra mile. Great service and very pleasant to deal with. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for the feedback which will be passed to Javid.

Posted 2 years ago

“I found customer services very helpful. An appointment was quickly arranged and the Engineer phoned to let me know when he was thirty minutes away. He was very pleasant and went through the temperature settings on my LIebherr fridge several times as I was not sure I had done it correctly. He told me he had the same fridge as me and he also had condensation but that it was not a problem. I was worried about a split in the gasket around the door but he assured me that was not causing a problem, it would only be a problem if the split were on the face of the seal. Liebherr had told me that a replacement gasket was available to purchase and even gave me the part number should it be required but the engineer told me it was not replaceable and I would need to purchase a new door, IF a repair had been required. The way he told me to reset the temperature control did not coincide with what I had read in my instruction manual but it seemed effective and gave me some peace of mind. I am a little concerned that what the engineer (Liebherr trained I believe) and LIebherr themselves had told me were not the same but, overall, I felt Glotech were helpful from start to finish. I went into this knowing the terms and conditions but do feel £117.54 for a fifteen minute callout just to get some peace of mind is a little expensive but, had repairs been necessary, it would have been a good deal.”

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Posted 2 years ago

“If I could give no star's I would. Booked a repair, they cancelled the afternoon before they were due to come out. Avoid this company, total shambles and time wasters!!”

Helpful Report

Posted 2 years ago

“My dishwasher had stopped working and I thought that having it looked into would be the cheaper option. As it turns out, buying a replacement would have been cheaper than the repair and the parts. Fortunately the engineer who attended told me this but still had to charge for the call out despite not being able to fix the problem. My reasoning for leaving 3 stars is the price. The call out including VAT is nearly £100, which could have gone towards a new dishwasher. I just feel that if the machine cannot be fixed, the call out price should reflect that. Everything else about the service was great.”

Helpful Report

Posted 2 years ago

“Not great. I am trying to reschedule an appointment, I have spent forty minutes on the phone and sent two emails in the last four days and have had no response.”

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Posted 2 years ago

“The workman was very helpful and knew all about the issues involved. A good service.”

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Posted 2 years ago

“Efficient and friendly service. Alex gave us advice which was well received.”

Helpful Report

Posted 2 years ago

“Booking online was easy. Received helpful updates. Alex arrived early having having had a cancellation. He investigated the problem with our dishwasher thoroughly and gave helpful explanations.”

Helpful Report

Posted 2 years ago

Thank you for the review and the feedback which will be passed to Alex.

Posted 2 years ago

“Excellent service. My tumble dryer is up and running again. Adam the engineer was really professional and polite a credit to the Company.”

Helpful Report

Posted 2 years ago

“They were very quick and everything was fine. Thanks”

Helpful Report

Posted 2 years ago

“I was actually very disappointed by the service, cost and by the engineer that attended who I found unhelpful. I’m currently sure whether to continue or seek an alternative company.”

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Posted 2 years ago

“Engineer came out to look at my side by side fridge freezer. He was very knowledgeable and helpful. He advised what to do and I am happy to say all is back up and working again.”

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Posted 2 years ago

thank you for the review we appreciate the feedback

Posted 2 years ago

“As its turned out I had managed to right most of the problem with the washing machine myself prior to the Glotech engineer (Dean) calling. However, he not only made sure, and reassured me, that everything was OK, he then cleaned the machine and then also checked that our tumble drier was OK. More than satisfied.”

Helpful Report

Posted 2 years ago

Thank you for the review and the feedback our engineers are very conscientious.

Posted 2 years ago

“Alex was efficient, professional and determined to mend our machine despite the very challenging problems. Very good service thank you.”

Helpful Report

Posted 2 years ago

Thank you for the review and feedback which will be passed to Alex

Posted 2 years ago

“Javid arrived promptly and quickly located the fault on my washer and a part was swiftly ordered. He was very patient in explaining to me what had gone wrong, I am not very techy. He was very polite, worked quickly - in short - professional, just what you want.”

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Posted 2 years ago

“Alex attended and was helpful and professional”

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Posted 2 years ago

“Great service - fixed quickly and explanation given - warm and friendly”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,807 reviews