Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,810 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,810 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleasant young man. Diagnosed the problem quickly - due to cost of the repair we decided to buy a new machine (oh dear!)”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“Easy on-line booking. Quick flexible appointment. Courteous, friendly and helpful technician. Repair effective for now but freezer insulation may be breaking down, in which case replacement unavoidable.”

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Posted 4 years ago

“While you wait in the telephone queue, the recorded message raves about the seamless service. The reality is anything but. They farm out repairs to other companies and allow those companies to try to change appointments. Your contract is with Glotech and paid up front, but they don't do anything for it. It's cheaper to go direct to the companies they farm out to and more reliable. After their supplier has tried to change the service appointment, there is no contact from Glotech and nobody turns up for the booked and paid-for appointment, but their system still sends out a "hope you are satisfied" email and an offer to write a review !”

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Posted 4 years ago

“Excellent job. Quick and efficient. Professional and helpful.”

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Posted 4 years ago

“Everything tickety boo. Easy to follow site ,punctual, smart. efficient and fair. Can't give 5 because spares cost seemed a bit inflated but, that could be the case of the tail wagging the dog.”

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Posted 4 years ago

“Very happy with the service. polite engineers who knew what they were doing. Didn't have to wait too long for the return visit with the parts to fix the problem. returning engineer went over and above with the machine cleaning the filter too. Thank you so much up and running again. Initial visit was estimated as 9 am to 5pm would have liked that narrowed down a bit as he arrived after 5pm without any communication, hence I had to do the calling myself. Second visit was better as I had a 12 noon to 5pm estimate of arrival.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“Excellent service. Engineer very polite and helpful. Thorough check and good advice given”

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Posted 4 years ago

“Very quick. Arrived on time. The engineer knows what he is doing. Not too pricey. Good service. This was a repair to a Miele dishwasher.”

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Posted 4 years ago

“Excellent service and support. Easy to book online and the office call to confirm details and payment. The engineer called to let me know he was on his way and did a great job of fixing the door hinge and checked over the range to make sure everything was working. I would definitely use them again.”

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Posted 4 years ago

“A prompt response to my call out from a very polite gentleman who observed the covid 19 rules. No hard sell and some good advice. Thankyou”

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Posted 4 years ago

“Very professional service the engineer arrived on time and was very personable. We would have no hesitation in using Glotech again.”

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Posted 4 years ago

“A friendly professional repairman. In the end to replace the part needed on our Samsung microwave was way beyond the cost of a new one and even if I did replace the needed part there was no guarantee that something else wouldn’t go wrong in the not too distant future. Will just stick to basic microwaves in future.”

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Posted 4 years ago

“Waited two days for a call from engineer no response so cancelled Poor service”

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Posted 4 years ago

“Very well run company! Their pricing structure is excellent and have used them at least 12 times, and will continue to use them. Well done, keep up the good work!!”

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Posted 4 years ago

“Very impressed with not only the work, but the speed of ordering the parts needed for my job, and totally being kept informed by the team!”

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Posted 4 years ago

“I was very satisfied with everything from the simple booking process, to the successful repair of my washing machine. The engineer was polite, personable and professional. The charges were reasonable. I will use Glotech again. James Duffy”

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Posted 4 years ago

“Professional, easy to get a swift appointment and prices competitive.”

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Posted 4 years ago

“Very good service. Excellent engineer Joe who fund the problem. Sadly the part he ordered did not fit and was discontinued so had to buy a new freezer! Will use Glotech again, hopefully not too soon! I would recommend them.”

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Posted 4 years ago

“Simply dreadful service. Since January Glotech have been attempting to repair a fault on my oven. Several engineer visits and over £200 in costs and fault remains. After the last visit I was told Glotech would refund the parts as the oven had not been used and the fault was clearly not down to the parts replaced. I was also told I would receive a call from the Senior Engineer. Several weeks later and no call and no response to my weekly emails. I am not keen to use the call centre after I lodged a complaint about my experience with a customer service assistant who cut me off when I was trying to explain the situation. She also told me that if I didn’t pay for the most recent part that on testing had not repaired the fault, that I would be referred to a debt recovery agency. Weeks ,after I am still waiting for someone to answer my complaint, respond to me about the refund and call me to inform me of this.”

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Posted 4 years ago

“This company should not be trusted do not use them.”

Helpful Report

Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,810 reviews