Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,812 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,812 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is appalling. The repair to our wine fridge took 5 weeks from the first visit. This was due to the company not ordering the spare part. All communication was initiated by us and we had to chase them three times. On the date of the proposed repair, the engineer did not arrive until 30 minutes after the five hour time slot and we had to ring to see where he was. As a result the repair could not be done that day and was not completed until a week later. Despite taking payment for the part in advance, we had a call saying that this was outstanding. The office allocates jobs to the engineers, but the engineers don’t seem to have enough time to travel between jobs and to get them completed. There seems to be no real communication between the engineers and company, and the company and customer. Everything now works, but this was not a pleasant experience.”

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Posted 4 years ago

“The gentleman that fixed my cooker was very professional and knowledgeable. In fact I had accidentally pressed a button on the cooker that stopped it from igniting and he spotted it straight away. So of course it was a very expensive mistake but I’m very pleased it’s fixed.”

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Posted 4 years ago

“no probles great communication repair carried out quickly will use again”

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Posted 4 years ago

“Superb service and some really useful advice.”

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Posted 4 years ago

“The SAGA continues.the engineer who was supposed to come yesterday didn't and rebooked for today.he didn't call first but turned up about 11 am.great? No .he turned up Without the parts to fix oven.left them in another van.said would take about 1 hour to get to Van and then come back at 4 pm. I thought my maths was bad! Anyway it is now 7 pm and nobody has arrived! What a joke company NEVER USE THIS COMPANY Further instalments tomorrow”

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Posted 4 years ago

“Came at agreed time. Efficient. Happy my dishwasher works again!”

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Posted 4 years ago

“Highly recommend Glotech, engineer came out within a week (busy period) and he solved the issue and replaced the part on first visit. Speedy professional service.”

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Posted 4 years ago

“Nobody turned up, nobody called. Left a voicemail on Saturday and nobody has called back.”

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Posted 4 years ago

“Very pleased with the service”

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Posted 4 years ago

“Came a number of times to try to fix my dishwasher, 4 visits in total from 2 different technicians. Incorrectly fitted parts meant they have they broke immediately. Technician was poorly equipped, asking me for towels, sponges etc and also flooded one of our cupboards and damaged a kitchen door. In fairness the parts were refunded promptly but I was left with a broken dishwasher and out of pocket for the labour cost.”

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Posted 4 years ago

“Very pleased with the prompt repairs to my fridge. I would use this company again.”

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Posted 4 years ago

“I haven’t seen such a low quality, low standards technician yet. Be careful about their ‘policies’ which are designed to fleece customers. I was looking to get my old washer dryer fixed. At the time of booking a repair they oversold their technical expertise to us. When they came in for repairs all they did was remove lint from the drains and left the machine in the same condition as before. I was charged £86 for it. When I challenged them they turned around and pointed to their policy which did not require them to do anything other than to pay a visit and look at the fault and not necessarily fix it. Don’t bother with these guys, you are better off investing that money buying a new machine.”

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Posted 4 years ago

“Outstanding service! Cannot recommend highly enough.”

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Posted 4 years ago

“It was a fast and very professional repair!”

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Posted 4 years ago

“Very pleased with the Glotech service. The engineer fixed the washing machine, was very clear describing the problem and a pleasure to deal with.”

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Posted 4 years ago

“Arrived on time and a fast professional service. Very polite and informative engineer”

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Posted 4 years ago

“Turned up late, couldn't fix, never provided a report or alternjative solution”

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Posted 4 years ago

“Avoid this company at all cost . Not even 1 star. Twice had appointment cancelled on the day engineer due to arrive. customer service zero. They only want your money”

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Posted 4 years ago

“Booked an appointment on line and with less than 24 hours to go I receive a voice message saying there are no engineers in our area. Left high and dry no help and a broken appliance. terrible service would not recommend.”

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Posted 4 years ago

Hi Claire, I couldn't find you on our system to look into this, but I'm sorry that we had no engineers in your local area to fix your appliance. Please note, all requested bookings on our website are request dates. Our customer service team will always call you back to confirm your appointment or in your case explain that we had no engineers in that area so you can find someone elsewhere. We hope your appliance gets fixed as soon as possible and sorry that we were unable to assist. Best wishes, Glotech

Posted 4 years ago

“Excellent tumble dryer repair for less then £100. Alex even showed me the price of the part before replacing Very good”

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Posted 4 years ago

Good morning Fraser, Thank you for the five star review, I have passed this feedback onto Alex. Best wishes, Glotech

Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,812 reviews