Customer service is appalling. The repair to our wine fridge took 5 weeks from the first visit. This was due to the company not ordering the spare part. All communication was initiated by us and we had to chase them three times. On the date of the proposed repair, the engineer did not arrive until 30 minutes after the five hour time slot and we had to ring to see where he was. As a result the repair could not be done that day and was not completed until a week later. Despite taking payment for the part in advance, we had a call saying that this was outstanding. The office allocates jobs to the engineers, but the engineers don’t seem to have enough time to travel between jobs and to get them completed. There seems to be no real communication between the engineers and company, and the company and customer. Everything now works, but this was not a pleasant experience.