Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,811 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,811 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top oven problem.still awaiting parts 6 weeks later.they NEVER return calls.they are blaming stoves but when I rang they had the parts in stock”

Helpful Report

Posted 4 years ago

Hi Mr Mansfield, I believe you spoke to my colleague Danielle today who is calling you back as we speak as promised. I apologise that someone else in the office has given you false hope with promising to call you. The parts have come in and I can confirm that your appointment has been booked for Monday. We apologise for the delay once again. Best wishes,

Posted 4 years ago

“Great work good value. The engineer was very friendly and clean up really well after the job”

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Posted 4 years ago

Hi Andy, Thank you for the positive feedback. I will be sure to pass this onto the engineer. Best wishes, Glotech

Posted 4 years ago

“When carrying out a repair you damaged my kitchen unit and kickboard. I have complained but have been ignored. I habe reported you to trading standards. Appalling”

Helpful Report

Posted 4 years ago

Good morning, Please can you send me across your job reference number so we can look into this on repairs@glotech.com? As I can't find you on our emails nor system. As soon as this is sent I will look into this. Best wishes, Glotech

Posted 4 years ago

“Really happy with our service - our engineer was extremely friendly, prompt and informative. On his first visit he needed extra parts which needed to be ordered - All this was then done really quickly and he was back again the following week to fix my machine. Excellent service would recommend”

Helpful Report

Posted 4 years ago

Hi Kirsty, Thank you for this great feedback, I will be sure to pass this onto our engineer who visited you. Best wishes, Glotech

Posted 4 years ago

“Your engineer arrived promptly, was well presented and courteous. He assessed my problem immediately and gave me his recommendation. The washing machine was so old (28 years) that it couldn't be repaired and he suggested names of products I could consider as replacements. Within two hours I had a telephone call from your customer service who provided me with model numbers, price and brief details of the machines in which I was interested. I was very pleased with the efficiency and helpfulness of your service and I am now researching these machinesfurther to make my decision.”

Helpful Report

Posted 4 years ago

Good morning Mrs Arnott, Thank you for leaving such an outstanding review for our engineer and customer service executive. I will be passing this on to them as soon as possible. Best wishes, Glotech

Posted 4 years ago

“Repair was done quickly. Engineer was polite and on time. Great service. Thank you.”

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Posted 4 years ago

“Excellent customer service, and communication. The Engineer (Ben) phoned to confirm arrival time and was courteous and professional.”

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Posted 4 years ago

Hi Jackie, Thank you for the positive feedback, I will pass this onto our engineer Ben. Best wishes, Glotech

Posted 4 years ago

“Appointment booked within a couple of days to fix dishwasher. Engineer arrived on time and fixed a tricky problem in an hour an a half. Dishwasher now working like new. Very pleased with Glotech they have always been very reliable in the past and now”

Helpful Report

Posted 4 years ago

Good morning, Very pleased to hear that your dishwasher was fixed. I will be sure to pass this feedback onto our engineer. Thank you for taking the time to leave some positive feedback. Best wishes, Glotech

Posted 4 years ago

“Fast reliable friendly and professional staff I recommend them highly Rick Bryan”

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Posted 4 years ago

“Fast efficient service. Great communication via email and text. Would definitely recommend.”

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Posted 4 years ago

“Excellent service from all.”

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Posted 4 years ago

“Very quick and efficient service. Thank you.”

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Posted 4 years ago

“Pleasant and helpful call handling. Repair done within the allocated time. Good fixed price.”

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Posted 4 years ago

“The engineer Harry was thorough and painstaking. Knew his stuff. Not overpriced. Would use again and recommend.”

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Posted 4 years ago

“Have had to call the engineer back as the same fault is occurring. I left a message on the answerphone but no one rang me back. Have now rung again and have an appointment booked.”

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Posted 4 years ago

“Couldn't send an engineer out to Chiswick???”

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Posted 4 years ago

“A really fantastic experience. Engineer was friendly and really thorough explained everything he was doing. Unfortunately our machine couldn’t be fixed but I have peace of mind knowing i haven’t bought a new one needlessly. Would definitely recommend and use these guys again”

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Posted 4 years ago

“The service provided was excellent both in the office and in our home. Alex was personable and efficient. He clearly explained what was needed and sorted it quickly. I Will use them again. Thanks”

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Posted 4 years ago

“I was very happy with the service and the engineer took time to explain the problem with my appliance”

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Posted 4 years ago

“The engineer was very pleasant and very efficient.”

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Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,811 reviews