Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,812 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,812 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was polite and friendly and came on time, however the charge of over £100 for a call out and not able to fix my fridge was very excessive as he was at my property less than half an hour. I also had to wait 4 days for an appointment.”

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Posted 4 years ago

“When Ben visited us he examined the machine and discovered that their was a fault on the PCB. He obtained the necessary part from the manufacturer very quickly. Within two days our machine was working perfectly. Throughout his visit he observed all the necessary precautions against the Covid virus and was very polite and helpful. I would not hesitate to seek his assistance should any of my household appliances need maintenance.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Very quick, good service provided. Diagnosed problem, ordered parts and repaired within the week. Thank you”

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Posted 4 years ago

“AS PER MY REVIEW LEFT IN TRUSTPILOT Recommended repairers by Kuppersbusch site. I was a bit dubious of calling in an engineer as some have been quite quick in the past to try and mug me off but Derek listened to what I was telling him and was impressed with my assessment making it easier for him to establish what the issue was. He cleared the fault with my dishwasher and advised me that the work he carried out was guaranteed for 3mths and should my dishwasher fault reappear in that time I’d have no further call out fee to pay. He also advised me if the fault were to happen again and should I need a replacement part to advise customer service when booking a call out as there was a 3wk wait on the part. Visit took place on 6th Nov but link to leave review only arrived today, 16th”

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Posted 4 years ago

Good morning, Thank you for leaving such a great review - I will be sure to pass this onto Derek. Really pleased to hear that you have had a positive experience with Glotech. Best wishes, Glotech

Posted 4 years ago

“We had problem with our dishwasher. Ben arrived on time and very polite. Managed to fix the issue within an hour. Excellent Service. I would definitely recommend Ben and Glotech and will reach out for their in future.”

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Posted 4 years ago

“I must say that I was more than impressed with your service. Easy to arrange a repair. Immediately diagnosed. The engineer (Zak) arrived when he said he would, and was extremely knowledgeable. Will definitely use your services again if necessary, and would unhesitatingly recommend your company to others.”

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Posted 4 years ago

“Really poor service. DO NOT USE! Had a small leak on washing machine. Waited a week for first appointment. Came and said it needed a new part. Waited another week for order of part. Then another week for second appointment. Guy was in a terrible mood. Said it wasn’t what the first one said, then claimed he’d fixed it. But then told us the electrics were unsafe and we needed an electrician. Called one who told us the Glotech guy didn’t know what he was talking about. And then the washing machine was in a much worse state! And I had paid £77! Waited another week for a third man who said it was the door and who left without fixing! Customer service is a joke. Now have to go somewhere else, no refund and wasted four weeks. All this with a newborn in the house. Unacceptable. If they can’t fix it, they should just say. Not expert engineers but a bunch of chancers.”

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Posted 4 years ago

“Fantastic would recommend”

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Posted 4 years ago

“Very pleasant engineer who told us that our model of tumble dryer couldn't be mended, or rather that mending it, would be prohibitively expensive. Just wondering why you don't have an available list of such machines, to save us paying for a call out? -Oh right, that must be so that you can still charge £77.94 for the privilege of telling us face to face.”

Helpful Report

Posted 4 years ago

“I messaged Glotech late Monday evening when I realised my tumble dryer was not working. They replied first thing Tuesday and arrived as organised on Thursday. The repair man was friendly, found out the problem quickly and just over a hour later, it was fixed. The price for the repair was very reasonable and I would definitely use them again.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for leaving us a five star review, we are really pleased to hear that you have had a positive experience with us and that your appliance was fixed. I will be sure to pass this feedback onto the engineer. Best wishes, Glotech

Posted 4 years ago

“Even though they were unable to repair my washing machine, they did reduce the call out charge a little.”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“The repair was wonderful. He knew exactly what to do and he did it quickly and efficiently. The system of booking was inefficient and staff need more training. A pity.”

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Posted 4 years ago

“Just to say I was very impressed with the job undertaken by Chris on our dishwasher. He was very knowledgeable about the appliance, efficient and had a nice friendly manner. I will certainly look to use your company for any similar appliance needs in the future Thank you”

Helpful Report

Posted 4 years ago

Good morning, Thank you for leaving this kind review. I have passed this onto Chris for you. Really pleased to hear you have had a positive experience with us. Best wishes, Glotech

Posted 4 years ago

“I booked online and provided quite a bit of detail about the model of my appliance and suspected fault. The engineer arrived promptly but didn't spend very long investigating the problem, he took the filter off and said he could see a broken fan blade. I'm not sure what he did but he wiggled something and completely broke it. He said that I'd need a new motor and fan and this would cost £100, £120, £150 (the price kept changing but I never got a firm quote) but I could buy a replacement for much cheaper. When the engineer arrived my appliance was working, I paid £90 for him to completely break it and tell me to buy a new one. I've since taken the appliance apart myself and there is no broken fan. I can't help but feel that the engineer had already decided before he arrived that it wasn't worth repairing my appliance and I'd have rather received that advice before they came out. It would have saved them 15 minutes and me £90. The only other plus was the engineer did give advice about how to remove the old appliance which was helpful but not worth the call out fee.”

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Posted 4 years ago

“Glotech responded to our enquiry for an engineer to attend to our washing machine fault. The communication was good, the engineer turned up when expected and provided a good service, unfortunately this time the machine could not be repaired and the recomendation was to look for a new machine. The service was good and I would recomend Glotech in the future.”

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Posted 4 years ago

“Excellent service the person who came here was polite and courteous. Well done”

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Posted 4 years ago

“The Miele extended service had expired. I googled and found Glotech. Within minutes an appointment was confirmed. Engineer arrived on time, efficiently fixed the problem. Great service”

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Posted 4 years ago

“Great service, polite and efficient”

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Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,812 reviews