Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.01

“Booked a repair for a Thursday morning, this was changed by them via email to Thursday afternoon which i couldn't do. Had to ring and change for Monday and i explained issue to lady i spoke to. Engineer arrived an hour late but was very polite and professional. He said straightaway that it couldn't be fixed and i should have been told that when i booked (type of machine meant bearings couldn't be replaced). Still had to pay £64.95+vat for 3 minute visit. I think a bit more internal communication would have saved me money and time. Also why book online if they are just going to change it? Will probably use more local repair next time”

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Posted 4 years ago

“Really nice guy. Knowledgeable, polite, prompt and very professional.”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 4 years ago

“Glottic repair is promising to repair our fridge since November 2020. Very bad service no one to talk to and you get to talk to the CallCenter. And they hold £500 of our money since November”

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Posted 4 years ago

“A first class site with easy input. Phone-in to pay was a long wait but otherwise a very fast service by Glotech. Prices are very competitive. New washing machine ordered but a disappointing service from delivery/installation company Kaboodle needing 18 days to perform - still waiting !”

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Posted 4 years ago

Good morning Ed, Thank you for your feedback with regards to Glotech Repairs, I am happy to hear you have had a pleasant experience with us. With regards to our appliances side, I will chase this up for you. Kind regards,

Posted 4 years ago

“First time we have used Glotech services. Picked them up via Checkatrader. We were having problems with our dishwasher. We needed replacement parts. Both engineers that came out were tidy efficient and courteous. Before their arrival we were notified of a half hour arrival slot. Very efficient and pleased with this company's service.”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 4 years ago

“Great service from the start - Gavin had the dishwasher sorted no probs - all round excellence !!! - will be passing this on to anybody requiring your service”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 4 years ago

“Zanussi fridge freezer needing new compressor vey expensive but told I would have to sign a disclaimer as Glotech did not agree that re-gassing needed and therefore do not recommend it, hence the disclaimer. Crazy or what… so I did not progress the repair, cheaper and safer to by new. Is Zanussi aware of your opinion Regards Stephen Bush”

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Posted 4 years ago

“They ordered the part and came back as soon as it got delivered and so far my machine is working as normal”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 4 years ago

“Your website led me to believe that a skilled professional would arrive with a van full of spare parts for the fridge freezer that I'd told you about. What I actually got for £75 was a surly "Whirlpool" employee who barely looked at the fridge then googled spare parts. I was then asked if I'd like glotech to recommend a replacement fridge which would entitle me to half of my £75 fee back. I agreed to this and heard nothing. Very disappointed and certainly won't recommend you to anyone else.”

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Posted 4 years ago

“Excellent prompt service with a swift repair.”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 4 years ago

“A call to let me know that repairman was running late would have been helpful As expected between 8-1 and arrived at 13.35 When I called to check if someone still voming I could only leave a voicemail However when engineer arrived the problem dealt with quickly and efficiently by a pleasant young man so ultimately I was pleased with the service”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. With regards to our engineer being late, thank you for letting us know and I will raise this with management that you were not called. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 4 years ago

“I cannot praise your agent enough. First class service. Prompt, efficient and excellent repair. Would recommend highly Thank you”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. With regards to our engineer being late, thank you for letting us know and I will raise this with management that you were not called. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 4 years ago

“Very easy to book, the follow up email did say that the company would be in touch shortly to take payment. I had to phone to check that i was booked in for the following day as they had not phoned me. The email just needs to be updated, otherwise everything was great. The engineer was on time, very clean and tidy, very helpful. would use again and reconmend. thank you Diane”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. With regards to our engineer being late, thank you for letting us know and I will raise this with management that you were not called. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 4 years ago

“Hi,had a problem with my Samsung washer,very friendly and efficient engineer called Andy and fixed my problem in no time at all!,he knew what the likely problem would be and was proved correct in his diagnosis,very amiable and profficient!”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. With regards to our engineer being late, thank you for letting us know and I will raise this with management that you were not called. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 4 years ago

“Efficient diagnosis and quick repair”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 4 years ago

“Jason the engineer was very good, he pointed out that the machine was still under warranty. That I should call out Indesit because the main board had gone. Machine still not working but Indesit have ordered a board and will replace under warranty. Thank you for the prompt call out.”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 4 years ago

“The engineers were on time, polite and effected the repair in a professional manner.”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 4 years ago

“Having to pay a huge call out fee went out with the arc but I did it anyway in order to secure an engineer for my broken dishwasher. The online booking service works well and is easy to use. An engineer came down, identified the problem and said they would get back to us with a quote for parts. This never happened. I tried to call the service department which was impossible!! Impossible I tell you! You get placed in a queue of about 14 and when you get to the front of the queue they switch you off! This happened many times. The sales desk answer immediately (surprise surprise), but they were unhelpful as well, saying they can’t jump the queuing system for me as it’s a call centre. Eventually I persisted most of a day that I was off from work until eventually someone answered. They were nice and helpful, had all my details in their computer along with the prices of the parts. Why didn’t they telephone or email me? I don’t trust them, I won’t deal with a company who don’t answer a phone, we have since had another engineer who has fixed our dishwasher, but more importantly, we now have a functioning machine. I know you won’t use this review, just like you deleted my comments from Facebook and Twitter, this company only publish good reviews. I will never use Glotech or recommend Glotech to any of my friends and family. I’m sorry I lost £89 but lessons learned I guess”

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Posted 4 years ago

“Quick, competent and friendly, what more could I ask for.”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 4 years ago

“Booked appointment online. Engineer didn’t turn up. Didn’t call to explain why. When I rang the company they chased him up but he hadn’t informed them he wouldn’t be coming either. Someone had to wait in all day for no reason. Next appointment wasn’t for weeks. Was offered a refund which would take 3-5 days. Will wait and see if it appears”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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