Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,809 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,809 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. The fitter who visited was very knowledgable polite and helpful. I did have to ring to find out how to pay the call out fee and was on hold for 25 mins but that’s not too much of a problem.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“I asked for a rough estimate before the engineer calls. The engineer gave me the estimate whilst standing on the doorstep!! I tried phoning them a couple of times and was told I was nbr. 13 in the queue, after 30mins I hung up as I was still only nbr. 9 in the queue. So decided to send an email to cancel the engineer, 3 days before the appointment, obviously that didn’t work either as he still turned up I wouldn’t use this company again as you CANNOT contact anyone and if you have a problem that needs sorting quickly if they are that bad for general enquiries”

Helpful Report

Posted 3 years ago

“The technician gave me a price for fixing the washing machine, which amounted to the same as a new machine. As the call out charge was already very high I decided not to go ahead with the repair.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“Good & courteous service”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“Ben covering South East came to look at our microwave. He was extremely courteous, knowledgeable and helpful. He gets a recommendation from us.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“What a lovely engineer Dale was,fixed appliance and above and beyond. Would definitely use again especially Dale.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“Repair was done by a profiasnal I liked it recommend to everyone get it done before you think”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“Dale you are wonderful.dishwasher working”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“Brilliant service, prompt and easily remedied thank you very much”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“Your engineer was prompt, pleasant and soon rectified our dishwasher problem Thank you”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“Dale came and fixed it. Vert pleased with the service”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“Very impressed with Gavin and the efficiency of glotech”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“Very satisfied with the company as to quickly arrange appointments to get my tumble drier. But not happy with the engineer Ben, he is was so rude and intimidating. Because the second round he came to fix another part, I was not at home so could not pay him at that time. Sohe threatened my wife that he would take the part away from the machine if she didn’t pay him. He had called me first to confirm if I would pay later online. This is the most outrageous behaviour I have seen from a visiting engineer. Be aware if Ben is assigned to anyone.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to leave us feedback. Firstly, I am pleased that you have had a positive experience with our customer service team, I will gladly pass this across. With regards to your experience with Ben, this is our Essex Franchise, so I have passed this onto them and our management team to resolve this issue as this is not what Glotech Repairs stand for and would never wish for any of our staff members to be unprofessional towards our customers, as our customer service is what we pride ourselves on. If you would like to email their head office, please address this to essex@glotech.com I apologise again for your experience and hope we can get this resolved. Kindest regards, Lauren

Posted 3 years ago

“The cooker was too expensive to repair so i bought a new one.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“I told the company the make of the machine and the fault- a squeaky drum. The engineer arrived , took one look at the machine and stayed 4 minutes with no intention of fixing the machine- no spare parts. He said it was the bearings- which we knew - and charged £76. So I've waited nearly a week and still have no machine. I wish I still had my £76. Very poor service”

Helpful Report

Posted 3 years ago

“Dale fixed washer dryer within minutes Happy with work”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“I booked a cooker repair but needed to cancel it. So I texted the person they had allocated to the job, he told me that if I didn’t inform the company he would be charged for it, which I thought was a bit strange as it’s supposed to be a family run business? There was no way of doing that online, so I e-mailed the company. A day later they replied to say they had no record of the booking, even though they had emailed me with the details? So rather concerned that I might end up paying £85 minimum, I emailed again. This time they accepted the cancellation. Now I, getting emails to ask me how the job went and what I thought of the workman. All abit worrying, as there booking system dose not seem to be very joined up, and so it gave me concern that something wasn’t right...”

Helpful Report

Posted 3 years ago

“Dale was very good,honest in assessment and organised replacement appliance.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“Excellent service and value”

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“Our engineer was able to come a day early, rang to check with us and rang again when he was 20 minutes away. The repair took very little time and we were shortly up and running again. The engineer was polite and courteous at all times, and offered to return at no call-out fee if the problem recurred.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

Glotech Repairs is rated 4.1 based on 4,809 reviews